Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.86

4.9 Rating 2,090 Reviews

97 %

of reviewers recommend Dunmow Group

4.9

Based on 2,090 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Pre booked a morning delivery for a domestic skip. The skip was not delivered and no contact was made, so I chased at 12.00pm and was told it would arrive by 2.00pm, no explanation. In fairness, Dunmow did refund the delivery charge.”

Helpful Report

Hi my apologies this was not delivered when requested , this is not our usual service and we will endeavor to make sure this does not happen again. i can only apologize for this , please do give us a call on 01245 466646 if you would like to discuss this further. Kind Regards Dunmow Group

“l phoned up last week to have my skip removed l was told it would be picked up by monday (17th/5) at the latest, no one showed, l had to phone again this morning and it was finally picked up this afternoon.”

Helpful Report

Hi Colin , my apologies your skip was collected a day later than you expected, we do endeavour to collect skips as quickly as possible and do advise collections can take up to a few days from booking date. my colleague did advise it would be Monday earliest and i can only apologise that this took place on the Tuesday. if you would like to discuss this further please give us a call on 01245 466646. kind regards Dunmow Group

“Pick up process is extremely poor. I see 10s of Dunmow group lorries drive past my house everyday on the way back to site empty after having dropped off new skips in dunmow direction. It took over 2 weeks for a collection. There seems to be some very inefficient processes in place for collections.”

Helpful Report

Hi Jonathan, my apologies in the length of time it has taken to collect your skip, we always aim to collect within 5 working days of the request. This has been difficult due to the increased bank holidays and i can assure you this is not our usual service. if you would like to discuss this further , please give us a call on 01245 466646. many thanks Dunmow group

“I won’t use the Dunmow Group again. They initially delivered the wrong skip which cost me 3 days and then didn’t collect when they were supposed to and nearly set back other work where the space was required. Not great all round and there will be other skip companies I will be using in future.”

Helpful Report

Hi Kevin, our apologies that the service was not what you expected. I can assure you this is not our average service. If there is anything we can do to resolve this for you we would be happy to discuss. Please do give us a call on 01245 466646 if you would like to discuss this kind regards Dunmow group

“I was told I had the skip for 2 weeks but this got picked up after 10 days when I wasn’t home and the skip wasn’t full. When I sent an email I got told the skip was nearly full. I argued that it wasn’t fully full though and I hadn’t had the skip for the full 2 weeks. The answer was to purchase another one. I didn’t think that was fair as I had not had my time or skip size with the one I had ordered and so requested a smaller skip be sent back to fill with what I had left. I’ve had no response since. Poor!”

Helpful Report

Hi Mark, apologies for the confusion, the date the skip was collected was the date you have selected on our online booking website. We have since discussed this over the phone, and if you wish for any further help please give us a call 01245 466646. kind regards Dunmow group

“Damaged my property, 1.5 weeks and still without an answer on who will pay damages”

Helpful Report

“Most expensive but thought id gwt the service but it wasnt there. I requested the skip to be removed a week early but after many excuses and me chasing them, they managed to pick it up a day earlier than earlier. Doubt i would use again.”

Helpful Report

“Unfortunately you said you couldn’t access my property so had to use another firm who had no problem getting a skip to me. On plus side you did reimburse me without a quibble.”

Helpful Report

“Disappointed not to get a simple text to remind me when the skip was being picked up. The delivery date of the skip was changed by Dunmow and this caused confusion as to when the skip was being collected. We had a lot stuff that still needed to go in the skip. A simple text a day before would have been so helpful.”

Helpful Report

Hi James, thank you for your honest feedback. We are working on this process to update customers prior to collection, and we are sorry for the confusion. We will pass your feedback on to our IT department. Thank you, Dunmow Group.

“Delivery was late very late in the day (4:50pm) when had pre ordered for morning drop 3-4 days in advance as it was pretty crucial our timings worked, had come away from my normal skip company to try and eliminate this! So wasn’t best impressed with first time using dunmow skips Regards Chris the builder”

Helpful Report

“The ordering process and skip were good, however I think it is very poor that the company doesn’t call you or send an automated message the day before to say that they will be collecting.”

Helpful Report

Dunmow Group is rated 4.9 based on 2,090 reviews