Dunmow Group Reviews - Read 551 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.92 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

Eagle Way
Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 6th April 2021

Bailey

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service. The drivers had a narrow awkward road to deliver the skip to our drive/collect. They were brilliant, even making sure our trees were not damaged. Highly recommend the company.”

Helpful Report

Thank you so much for taking the time to leave us a 5 star review and your picture. We are so pleased to hear your feedback on using our service and our friendly drivers being able to position the skip into a tight space. We will be sure to pass on your feedback to the team. We look forward to your custom again in the future. Kind regards, Dunmow Team

“I emailed on bank holiday Monday, and early on the Tuesday I had a reply! Very efficient, and customer service has been fantastic. Thank you very much”

“Excellent customer service from the off! The river left the skip exactly as I had asked even though I was out when delivered. Would definitely recommend them.”

“10 / 10 service, very accommodating and they definitely put customers first. I highly recommend their professional services”

“Great service again. Delivered on time, were happy to exchange half way through and collected without any issues. Fantastic customer service. Thank you.”

“Drivers are great and very respectful of properties, just a shame the customer service has dipped and they no longer call to confirm pick ups now. Used these guys a few times before but they have Just taken a half full skip that I needed for a few more days as bathroom rip out was delayed and i am totally unimpressed by lack of flexibility. Will be using a firm that still has personal touch going forward.”

“Great Service. Friendly driver!”

“Great customer care and focus. From the order to the actual grab driver doing the job the process was smooth and the staff really friendly and their advice very welcome. Particular thanks to Sam doing the order and the grab driver for his advice and care for doing a brilliant job.”

“Excellent service both at point of initial contact and throughout delivery and collect. Staff were polite and courteous and the delivery drivers were excellent - again polite and pleasant at all times. Would highly recommend.”

Hi Neville, thank you for taking the time to leave us a 5 star review! We are thrilled to hear your feedback on our team from the booking process through to our drivers. We always aim to provide a professional, efficient and prompt service to our customers, so it is great to receive this feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Really good service, excellent communication and flexible to your needs. Highly recommend.”

Hi Steve, thanks for taking the time to leave us a great review! We are so pleased to hear you received excellent communication from our friendly team here at Dunmow Group. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Helpful and pleasant staff at the end of the phone - kept informed of delivery status - very pleased, would use again.”

Thanks for taking the time to leave us a 5 star review Jo! We are thrilled to hear your feedback on our team at Dunmow Group. We always aim to provide our customers with excellent communication and service so it is great to hear your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent customer service from all staff at Dunmow group. Highly reliable . Would recommend to anyone.”

Hi Martin, thank you for taking the time to leave us a positive review. We are so pleased to learn our team at Dunmow Group to deliver such excellent customer service and we will be sure to pass on your great feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service from start to finish. Well spoken, polite receptionist, and courteous and careful delivery/collection driver all for a competitive price. Definitely one of the premier companies in Essex.”

Thanks for taking the time to leave us a 5 star review Tony! We are delighted to hear your experience with our lovely team here at Dunmow Group to be such a positive one and we will sure to pass on your feedback to them. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“The booking was easy online and I was fully informed by email of delivery and collection dates. The truck operator was competent and polite with a very clean tidy truck and skip. The price was very competitive. It was a pleasure to deal with Dunmow Group and I fully recommend them for skip waste removal.”

Hi Roger, thanks for taking the time to leave us a great review! We are thrilled to hear your feedback on using our online booking system. We will be sure to pass on your feedback to the drivers. Thanks for the business and we look forward to your custom again in the future. Kind regards, Dunmow Group.

“Delivered a little late but driver dropped it off where required, very polite and once full removed early.”

Thanks for taking us the time to leave us a 5 star review! We apologise for the slight delay in delivering your ordered skip, however are so pleased to hear you were happy with our driver and collection service. We look forward to your custom again in the future. Kind regards, Dunmow Group team.

“Service has been awful, ordered online for next day but glitch in your system so informed would get skip 3 days later, didn’t turn up until a further day and now not collected on scheduled day until about 6pm but with me having to ring to ask.”

“Very reliable and helpful and a very good cost. Would use again”

Thanks for taking the time to leave us a 5 star review George. We strive to deliver the most professional, reliable and helpful service here at Dunmow Group so it is great to hear your feedback on how you found us. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Good service. Rang up for information, was advised which size and cost. Booked it very easy over the phone and when it turned out we needed it a few days, it was no problem. Skip was placed here really easily where we asked it to go and now awaiting collection for it again all full up. Will use this company again for sure if we do need a skip again.”

Thanks Debby for taking the time to leave us a 5 star review! We are so pleased to hear you found our friendly team in the office to be helpful and efficient in helping you arrange a skip. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Excellent service all round , will definitely use them again .”

Thanks for taking the time to leave us a great review Caroline! We are thrilled you found our service to be excellent and that you'd happily use us again. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Excellent service, very good communication with booking office. Collection team were also very friendly and courteous. Would definitely recommend and use again myself.”

Hi Karen, thanks for taking the time to leave us a 5 star review! We always aim here at Dunmow Group to provide our customers with a professional and efficient service with outstanding communication so it is great to hear this was your experience of using us. We look forward to your custom again in the future. Kind regards, Dunmow Team

“Great service”

Thanks for taking the time to leave us a 5 star review! We always aim to provide our customers with the best possible service, so it is great to learn this was your experience of using us at Dunmow Group. We look forward to your custom again in the future. Kind regards, Dunmow Team

Dunmow Group is rated 4.89 based on 551 reviews