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Dunmow Group Reviews

4.9 Rating 2,122 Reviews

97 %

of reviewers recommend Dunmow Group

Company Reviews

4.9

Based on 2,122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 2nd February 2024

Dunmow Group 5 star review on 18th February 2023

Dunmow Group 5 star review on 18th August 2022

Dunmow Group 5 star review on 18th August 2022

Dunmow Group 5 star review on 27th April 2022

Dunmow Group 5 star review on 19th April 2022

Dunmow Group 5 star review on 13th April 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Courteous service. Would recommend.”

Hi Julia Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Their service is very good but would be 5 stars if an estimated arrival time was given. Thankfully work being carried out wasn't reliant on skip being delivered a bit earlier in the day as it arrived after 3pm.”

Hi Tracy, thanks for taking the time to leave us a 4 star review! thank you for your feedback , we will be sure to take this on board for future bookings. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service but would of like to of been able to have it delivered earlier, not able to track the order. Service was good delivery driver was helpful and friendly. Would order from you again.”

Hi Paul, thanks for taking the time to leave us a 4 star review! thank you for the feedback on tracking the order, we will look into this moving forward for future bookings. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Didn’t send big enough lorry to Collect a full skip which delayed finishing our building work .”

Hi Chris thank you for taking the time to leave a 4 star review , we are sorry for the delay on your building work we can only apologise for having to come back a few hours later that day to collect the skip. we will take this on board for future booking to endeavour this does not happen again. thank you again for your feedback. we look forward to your custom in the future kind regards Dunmow group

“Reliable service. Used them several times for small projects on our house.”

Hi Kathryn, thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“I ordered the smallest skip that didn't look very big but I got in more than I thought. Also the drivers were very friendly when they dropped off and picked up”

Hi Donna , thanks for taking the time to leave us a 4 star review! We are so pleased to hear your feedback on our drivers who were polite and professional and that our service was prompt. We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“did get a time slot that why only 4 stars”

Hi Brian, thanks for taking the time to leave us a review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very quick delivery”

Hi Andy, thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“all very good”

Thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Good communication and great service”

Hi Ricky, thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“In the end we hired 2 skips, and everything was perfect regarding delivery and collection.”

Thank you for taking the time to leave us a great review Mike! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Friendly, polite and punctual delivery and collection. I put it at 4* 'cos it was more expensive than I anticipated. I booked the delivery > a week in advance, so no issue with the days to deliver.”

Thank you for taking the time to leave us a great review Richard! We are pleased to hear you found our service to be punctual and our team to be friendly and polite. We will be sure to pass on your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group

“The service was handled professionally and the delivery was as scheduled. the people on the phone were polite. One star was withheld due to the increase in price over previous skip orders. It seems the costs are increasing across the board and paying extra for keeping the skip over 2 weeks was new to me and puts pressure on DIYers like myself to push themselves to complete. Previous companies have allowed me to keep the skip for up to 4 weeks without additional fees.”

Thank you for taking the time to leave us an informative review, David! We will be sure to pass on your feedback to our team. We look forward to your custom again in the future. Kind regards, Dunmow Group

“Good service. Customer support was good, delivery guys were good and helpful. Would have been good to have known about other services that they did like a wait while you load which woudl have been cheaper. Prices for skip on the road are crazy high and made the hire over two thirds of the price again!....but I guess this is the local authority issue - beware! The street permit makes a mini skip poor value I'd say.”

Thank you for taking the time to leave us an informative review Matt. We are pleased you found our customer service to be good and our drivers to be helpful, we will be sure to pass on your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group

“Excellent communication timely service competitive pricing will definitely use Dunmow again thank you”

Thank you for taking the time to leave us a great review Paul. We look forward to your custom again in the future. Kind regards, Dunmow Group

“The people in the office were very helpful. I mistakenly paid twice on line and they were very good trying to sort it out. Haven't had the refund yet, but here's hoping!”

Thank you for taking the time to leave us a great review, Jane! We are pleased to hear you found our customer service team to be very helpful in organising a refund for your overpayment. We look forward to your custom again in the future, Kind regards, Dunmow Group.

“Easy to book skip on the website and delivery was quick and efficient.”

Thank you for taking the time to leave us a 5-star review Stefanie! We look forward to your custom again in the future, Kind regards, Dunmow Group.

“Everything went as planned with delivery and collection. Thank you”

Thank you for taking the time to leave us a great review! We are so pleased everything went to plan on delivery and collection of your hired skip. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Easy online ordering, telephone enquiry dealt with promptly and politely.. Delivery drivers very efficient and friendly all in all a good experience.”

Hi Brian, thank you so much for taking the time to leave us a great review! We are thrilled to hear your feedback on using our online booking system, and you found our service and drivers to be efficient and friendly. We will be sure to pass on your lovely feedback, We look forward to your custom again in the future. Kind regards, Dunmow Group

“Fast, friendly, easy service to get skip. Drivers place skip exactly where requested even if slightly difficult. Pick up easy, with no need for us to be present. Comforting to know skip contents are recycled as much as possible. Think skip price is competitive, but not given 5 stars as would be great if cheaper and would then use service more too.”

Hi Simon, thank you so much for taking the time to leave us a great review! We are so pleased you found our service to be fast, friendly and easy to order. We will be sure to pass on your positive feedback to our team here at Dunmow Group. We look forward to your custom again in the future. Kind regards, Dunmow Group

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Dunmow Group is rated 4.9 based on 2,122 reviews