Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.86

4.9 Rating 2,120 Reviews

97 %

of reviewers recommend Dunmow Group

4.9

Based on 2,120 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service”

Helpful Report

Hi Paul, thank you so much for taking the time to leave us a 4-star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Good price , efficient online booking and delivery . But 4 days overdue for skip collection so far and probably not looking good for the Easter weekend either . That will make it 8 days overdue next week”

Helpful Report

Hi Andy, thank you so much for taking the time to leave us a great review! We are sorry to hear your skip was collected late. We will be sure to pass on your honest feedback to our relevant team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Ordered a 6 yard drop down door which turned up Saturday 2 April as asked and has done the job I needed it for, only problem is that one of the pins/handles( right hand side) on the door would not move/ open due to being bent, I know lots of people use the skips could Dunmow waste maintain the pins/ handles”

Helpful Report

Hi Colin, thank you so much for taking the time to leave us an honest review! We value your feedback and will feed this and your pictures to the relevant team to investigate. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Drivers always pleasant, good service at reasonable price.”

Helpful Report

Thanks for taking the time to leave us a great review Neil! We will be very happy to pass on your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group

“Really good service. Easy to book online. Only bit of a feedback is that it got to around 11am on the day of delivery and I hadn’t heard when it would be delivered that day (delivery slot) so I had to call. They were helpful when I called them but thought they would have an estimation window sent the day before or morning of.”

Helpful Report

Thanks for taking the time to leave us a great review Matthew! Thank you for your honest feedback, this is something I will pass on to our team to review. We are pleased to hear however that overall you had a very good service from us. We look forward to you custom again in the future. Kind regards, Dunmow Group

“Skip arrived placed where I wanted it thanks”

Helpful Report

Thanks for taking the time to leave us a great review Wendy. We look forward to you custom again in the future. Kind regards, Dunmow Group

“Good on service and price. Slight issue with delivery driver damaging a neighbours flower pot. But driver exchanged details with person concerned.”

Helpful Report

Thanks for taking the time to leave us a great review Andy! We look forward to you custom again in the future. Kind regards, Dunmow Group

“Prompt delivery and collection.”

Helpful Report

Thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service, phoned office several times and were always polite, friendly and knowledgeable. Skip was as described and delivered and collected on time. My only feedback would be please look at how many emails you send, I must have over 12 emails they are automatically generated and say the same thing on repeat. I got fed up and deleted them all. It hasn’t put me off I would use Dunmow Group again. thank you”

Helpful Report

Thanks for taking the time to leave us a great review Kerry! Firstly, we are so pleased to hear you found our services to be great, and our team to be polite, friendly and knowledgable when speaking to us. Thank you for your honest feedback regarding the emails, we will pass this onto the relevant department, We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Skip delivered promptly but just turned up to take it away when we could have done with it for a couple more days”

Helpful Report

Hi Clare, thanks for taking the time to leave us a great review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very efficient service. Provided skip at short notice, delivered and collected on time, offered flexibility on dates if required.”

Helpful Report

Hi Alison, thanks for taking the time to leave us a great review! We are thrilled to receive your feedback on using our services here at Dunmow Group. We always aim to provide our customers with an efficent and flexible service, so it is great to hear this was your experience. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Only experienced skip delivery thus far but booking uncomplicated, good communication and delivered on time. Will be 5 stars if collection of same standard. Looking good....”

Helpful Report

Thank you for taking the time to leave us a great review. We hope you find our collection service as efficient as our delivery. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Excellent service at a good price. Had three skips over last year. No issues at all. I have taken one star off as the number of emails associated with each order are a bit excessive and its a bit of a pain to find the date of delivery and collection in all of them.”

Helpful Report

Thank you for taking the time to leave us a great review! We are thrilled to learn that you found our services to be excellent when using us over the last 3 years. We will be sure to pass on your honest feedback to our marketing team regarding the emails. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very professional and helpful”

Helpful Report

Thank you so much for taking the time to leave us a 4-star review. We are thrilled to learn you found our services here at Dunmow Group to be helpful and professional - a level of service we aim to provide to all of our customers. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Always polite pleasant drivers Easy to book Kept up to date Efficient service”

Helpful Report

Thank you so much for taking the time to leave us a great review, Heidi! It is brilliant to hear you have found our services to be efficient and easy. And we are thrilled to receive this lovely feedback on our friendly drivers. We will be sure to pass on your feedback to them. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very happy with service, only gave 4 stars as I would have liked it picked up a little sooner but it was very busy period during the first lock down”

Helpful Report

Thanks for taking the time to leave us a great review, Sarah! We are pleased to learn you were very happy with the service you received from our team here at Dunmow Group. Apologies we were unable to collect earlier when you requested, we always do our very best to accommodate our customers where at all possible. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very good service at reasonable prices.”

Helpful Report

Thanks for taking the time to leave us a great review. We are pleased to hear you found our services here at Dunmow Group to be very good and our pricing to be competitive, thank you for your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service”

Helpful Report

Thanks for taking the time to leave us a great review, Sharon! We are thrilled you found our services here at Dunmow Group to be great, and we look forward to your custom again in the future. Kind regards, Dunmow Group.

“Very quick service. Quite expensive but nice guys collected my mattress to get rid.”

Helpful Report

Thanks for taking the time to leave us a great review, Paula! We are thrilled to learn you found our services here at Dunmow Group to be very quick, and you found our team to be friendly. We will be sure to pass on your feedback. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“The order, delivery and collection process were very good, the drivers particularly did a brilliant job as we live on a sharp bend. Also, the cost of the skip was very competitive. I have used Dunmow Group previously and will again in the future. My only slight gripe is that the skip i chose was much smaller than it looked in the picture on the website and it is not that intuitive to visualize a skip size based on the number of bin bags it will hold. A picture of someone standing next to the skip would be preferable. All in all though, i am happy and would recommend them .”

Helpful Report

Thanks for taking the time to leave us a great review, Stephen! Firstly, I would like to thank you for your honest review. We are so pleased to hear you found from ordering through to collection our services to be very good, and we will be sure to pass on your feedback regarding delivery to our friendly drivers. We are sorry you did not feel the skip picture online was a true representation, and this feedback has been passed to our marketing team for their attention. We look forward to your custom again in the future. Kind regards, Dunmow Group.

Dunmow Group is rated 4.9 based on 2,120 reviews