Dunmow Group Reviews

Name: Dunmow Group
Address: 7 Regiment Business Park, Eagle Way, Chelmsford, 7 Regiment Business Park, Eagle Way, Chelmsford, Essex
Rating: 4.88

4.9 Rating 2,838 Reviews

98 %

of reviewers recommend Dunmow Group

4.9

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Dunmow Group:

We are a responsible and professional waste management and skip hire company that has always been family owned. Based in Chelmsford, Dunmow Group is committed to ensuring that our customers are given clear and consistent advice. With our unbeatable customer service we have quickly become leaders in waste management services for Essex.

Visit Website

Phone:

01245 466646

Email:

sales@dunmowgroup.com

Location:

7 Regiment Business Park, Eagle Way, Chelmsford,
7 Regiment Business Park, Eagle Way, Chelmsford
Essex
CM3 3FY

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Dunmow Group 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having used Dunmow various times, I was incredibly disappointed on this occasion. I booked online the night before for next day delivery, but then got a phone call the next morning I was expecting my skip to say that delivery wasn’t possible until the following day! The frustrating thing is that it was still possible to book online for same day delivery, even though they couldn’t honour my delivery slot! To top it off, it then took 5 working days for my £222 to be refunded! Very very disappointed with the service on this occasion, there seemed to be no effort to fix or rectify the issues with the online booking system that allowed such over booking.”

Helpful Report

Hi Dan i can only apologise for the website allowing you to book when the availability was not there, i can assure you this is not our usual practise and will endeavour to make sure this does not happen again. we will look into the booking system to make sure this is not a reoccurrence. Again apologies for any inconvenience this may have caused. if there is anything we can do please do give us a call on 01245 466646 to discuss further. Kind Regards The Dunmow Group

“Skip arrived early on the day it was ordered and was collected early on the day requested. The whole process was very straightforward and easy to deal with”

Helpful Report

Hi Henry Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Good service and communication regards delivery and collection, but £50 plus for a delivery / pick-up fee, I believe is a lot, considering it is not being transferred that far. All other services have been good.”

Helpful Report

Hi Stephen Thanks for taking the time to leave us a 4 star review! we appreciate your feedback and will pass it on in regards to the pricing for skips in your postcode. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Easy to book - delivery great”

Helpful Report

Hi Katherine, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Excellent & prompt service.”

Helpful Report

Hi Brian Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Always good service, friendly helpful drivers”

Helpful Report

Hi Tim Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service, had a skip delivered and filled and collected same day.great custermer service. Would recommend to any 1.”

Helpful Report

Hi Graham Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great response, received skip within 24 hours of ordering. Only issue I had was the extra cost of a mattress to be taken which was not known untill further emails re order.”

Helpful Report

Hi Wendy Thanks for taking the time to leave us a 4 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“I ordered a skip on-line to be delivered to my mum's and after a quick phone call, with a very helpful receptionist on the morning of delivery, I was kept fully informed regarding delivery times. The skip was put exactly where I needed it by a lovely polite driver.”

Helpful Report

Hi Karen, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“The driver came on time. Delivered it exactly where I wanted it. Very quick. Good job.”

Helpful Report

Hi Lisa, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“We've had skips from Dunmow a few times over the years and we've always experienced great service at every point.”

Helpful Report

Hi Cheryl Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Used the man and van option as opposed to skip, and would use it again for the convenience of not having it sitting on the drive. Professional staff and process, and afterwards sent me confirmation of how the items had been disposed of, which I’ve not had with other skip companies”

Helpful Report

Hi , thanks for taking the time to leave us a 5 star review! We are so pleased to hear the lovely comments on how our waste collection service was, we will be sure to pass this onto our team! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service would highly recommend”

Helpful Report

Hi Kyle Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“I booked and paid £330 over the phone for a 6yd skip and agreed to have it delivered the following week. Within 2 hours I had an email stating that “due to an oversight” by the person that I booked it with and the transport manager, they were unable to provide a skip as they would have to reverse on to a pavement to drop it where I needed it. That’s understandable and we agreed to a full refund which they said would take 3-5 days! That on its own is bad enough as I needed the money back to arrange another skip and it wasn’t me that decided to cancel it! After no communication for 5 days I rang and got told that the refund only got processed the day before and would take a further 3-5 days to process! I’m now in the situation where I can’t do the work I had planned as the money I need for a skip is sitting in Dunmow Groups account probably earning interest as we speak and not only that I’m possibly looking at another week before I get my refund as it’s a bank holiday too! Absolutely disgusted with all of this and would urge anyone I know not to use them!!”

Helpful Report

Hi Craig i can only apologise in the delay in your refund, i assure you this is not our standard practise. i appreciate your frustration and the unfortunate timing around the bank holiday as well. Please be assured this is not something that will happen again. if there is anything else i can do for you or if you would like to discuss this further please give us a call on 01245 466646. again my apologies for any inconvenience this may have caused. kind regards The Dunmow Group

“A very efficient company and the communication is excellent. Text received before delivery and collection of the skip. Highly recommended.”

Helpful Report

Hi Rod Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Order from the a few times and no problem at all the poeple who drop of the skip are very nice it is easy to order a skip and as a mum with 8 kids it is good for the money aswell”

Helpful Report

Hi Rachel , thanks for taking the time to leave us a 5 star review! We are so pleased you found our team to be friendly, with great customer service.i will be sure to pass your comments on to the team. We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Reliable on time competitive on prices highly recommended”

Helpful Report

Hi Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Dunmow group is always efficient and communication is excellent. We received both a text before delivery and the same for the collection and they arrived within 10 minutes for each,”

Helpful Report

Hi Andrew, Thank you for taking the time to leave us a 5-star review. We are thrilled to learn your feedback, we will be sure to pass it on to our team! We look forward to your custom again in the future. Kind regards, Dunmow Group

“Very good and prompt service - collection done in a day from call out to pick up. Excellent”

Helpful Report

Hi Brian Thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

“Great service reasonably priced Always a pleasure Many thanks 😊”

Helpful Report

Hi Sheena, thanks for taking the time to leave us a 5 star review! We look forward to your custom again in the future. Kind regards, Dunmow Group.

Dunmow Group is rated 4.9 based on 2,838 reviews