Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.66

4.7 Rating 2,147 Reviews

92 %

of reviewers recommend Dr Sam's

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576

Anonymous

Anonymous // 01/01/2019

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“Excellent real transformative products that show visible difference. Very loyal user and would recommend. Couple of points for consideration - difficult to know when product is running low / out as packaging is pure white. Bought a few times and the SPF GOSSAMER tinted and untinted is very difficult to get out of the pump - it doesn’t flow out easily if at all and the top isn’t unscrew able so pretty unusable.”

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Posted 1 week ago

“I love Dr Sams! I heard about this brand from watching Lifewithmils on instagram, im looking forward to trying the new products i just purchased !”

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Posted 2 weeks ago

“Great website. Love the details provided to help make selections. Easy check out!”

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Posted 2 weeks ago

“Very informative”

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Posted 2 weeks ago

“The cleanser refill is such a good idea and value for money.”

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Posted 2 weeks ago

“I was horrified and most frustrated when Derek's response was dry and judgemental - ungratful so I was going to spread negative experience through social media. Samantha was the key. She was personable, offered solution that was fair.”

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Posted 2 weeks ago

“Dr Sam’s skincare has totally transformed my skin. I have gone from someone with acne prone skin with constant breakouts, to having compliments on my skin often! I love that Dr Sam focuses on a simple range of products, which means you can easily build a routine and stick to it consistently. No flashy marketing or over the top claims - just products that really work!”

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Posted 2 weeks ago

“Always a pleasant easy shopping experience! Love this skincare I couldn’t be without it!!”

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Posted 2 weeks ago

“My product was returned to the original warehouse after waiting a few weeks for the item! Only after I inquired a couple times was I told this was what whappened. You only gave me a 10% off coupon on my next order for this inconvenience! Therefore, I will not be buying another Doctor Sam’s product…”

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Posted 2 weeks ago

Hi Pamela, we're sorry for the return of your order due to a scanning issue with the courier - this was resent as soon as the reason for the delay became apparent, and a discount code issued for your next order. We hope you'll enjoy your replacement order when it arrives and will give us another chance once you see the results our products yield.

Posted 2 weeks ago

“I am so happy I found this brand and I find your education emails to be very helpful. Thank you!”

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Posted 2 weeks ago

“Not happy so far, waited more than 3 weeks for delivery and nothing yet. Customer service is responsive and helpful which is the only reason I'm giving more than 1 star.”

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Posted 2 weeks ago

Hi there, thanks for leaving this review and we're sorry you're still awaiting delivery of your order. Having checked in on this, the original parcel was lost in transit and the replacement has now reached New Zealand and should be delivered shortly. We apologise for the unexpected delay this has caused and hope you'll love your products when they finally arrive!

Posted 2 weeks ago

“I have a subscription but never received the email notification that my order was due to be sent the only email I received was that it was on its way not giving me a chance to skip. I complained and was told the email was sent, I have checked my inbox, spam and trash and the email is no where this is the second time this has happened and no one has helped me on why this keeps happening it’s makes me want to cancel my subscription’s as no point in having it if I have to constantly check the orders myself without your site or system keeping me updated as I never receive it”

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Posted 2 weeks ago

Hi Kirsty, thank you for your review. We're really sorry for the frustration and inconvenience this situation has caused; we completely understand how disappointing this must be. As soon as we received your email we raised an investigation with our email provider and explained we'd be back in touch with an answer as soon as we had it. Please be assured that this hasn’t been forgotten - it’s very much still active on our side, and we’re working to resolve it as quickly as possible. In the meantime, you're more than welcome to return any unwanted items for a full refund and we have got in touch directly to provide further assistance.

Posted 2 weeks ago

“Excellent comany, very good comunication and very fast postage and delivery.”

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Posted 2 weeks ago

“I have used Dr Sam’s for a number of years now after visiting her clinic. Her products really are the best for my skin and she is very knowledgeable on how to apply them.”

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Posted 2 weeks ago

“Fantastic the only treatment that is helping clear up my daughters skin would recommend to anyone who struggles with blemishes”

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Posted 2 weeks ago

“I have been using the flawless cleanser and flawless intense moisturiser for about a week now. I have seen some improvement with regards to my skin feeling tight after washing, etc. One thing i like is that after cleansing and moisturising, i dont notice how my skin is feeling afterwards. If you have sensitive skin you will know what I mean by this. I am somewhat hopeful that i will see further progress after weeks and months of using these products. I will decide after 3-4 months if i will continue using long term.”

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Posted 2 weeks ago

“Never received the order.”

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Posted 2 weeks ago

Hi there, thank you for getting in touch and for bringing this to our attention. We're so sorry to hear that you are still awaiting receipt of your order from us. Having checked in on this, it appears that the courier returned your parcel to us due to a scanning issue. We have requested for a replacement order be shipped to you right away. Thank you for your patience and understanding, and we hope you'll love your products when they arrive!

Posted 2 weeks ago

“very easy to navigate the website”

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Posted 2 weeks ago

“Product arrived well packaged and very promptly. Look forward to trying the product. Thank you.”

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Posted 2 weeks ago

“I only received my products this am. I used them straight away, cleanser, flawless moisturizer and SPF. Skin feels fresh, moisturized and clean. To early for a review. Thanks ordering was seemless.”

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Posted 2 weeks ago

Dr Sam's is rated 4.7 based on 2,147 reviews