Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,152 Reviews

92 %

of reviewers recommend Dr Sam's

Visit Website

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Italiano

Español

Dansk

Français

“It was a relatively straightforward process. Redeeming points could be easier, but it worked. Like the products but wanted the moisturiser to be in a tube (50ml) to go on holiday/travel with, so am annoyed with myself for getting a bottle with a pump dispenser. Would have been good to see the relevant container when I clicked on the product size I selected.”

Helpful Report

Posted 2 months ago

“Amazing products , amazing customer service cannot fault the whole experience. Been a customer now for over 1 year and have absolutely no complaints.”

Helpful Report

Posted 2 months ago

“I find the website very easy to navigate which means I can find what I'm looking for straight away. The product information is especially helpful when making the right choices for your skin type. I particularly liked the Routine Finder, this is an excellent way to get started on the journey to better skin.”

Helpful Report

Posted 2 months ago

“I am so far happy with the shopping experience from buying Dr Sam products direct online. I was a bit disappointed that my 2nd order was not next day delivery though as I spent over £50 on my 2nd order and over £100 on my first order. My first order was next day delivery which was excellent service. I am still deciding if the products I have received are best suited to my skin. For example the eye cream is not absorbing into my skin and is piling so I might request to send this back if possible. I also wish there was more options in the samples you can choose. For example there is no sample to try the brightly and nightly serum or the night eye cream. I have already invested and spent a lot of money on only a few products and for me to try the other recommended product I would have like a smaller version to try first. Like you do in the sets. Why can’t the little brightly, nightly serum and nightly eye cream and the sunscreen minis be sold separately? Is there anyway you can send me samples of the other products you recommend in my routine? This is why I haven’t as yet given you a 5 star but I could do once I have tried out the products for longer and if the other products gs we’re available in a mini. For example I would have liked to try the eye brightly serum in a small or mini version first. I am very happy with the cleanser and neurtralising gel so far. I enjoyed the intense sample I was given so I have ordered a full sized version of this as I think it might suit for my nighttime routine and I think I need to build up my skin barrier a little before trying the nightly serum and the eye night cream.”

Helpful Report

Posted 2 months ago

“This is the only skincare brand that has actually made a difference to my oily, blemish-prone skin. My skin is smooth and glowing every single day, and feels fresh and hydrated without clogging my pores or creating shine.”

Helpful Report

Posted 2 months ago

“The moisturiser works! My skin feel soft and smooth and looks amazing….”

Helpful Report

Posted 2 months ago

“Easy check out and got my notification it was sent the next day.”

Helpful Report

Posted 2 months ago

“I LOVE Dr. Sam's - I use the moisturizer and spf. The spf is gorgeous and the moisturizer is the only thing I've found that makes my skin as strong as Chanel Creme Riche did before it was discontinued. Going to be buying this stuff a while. Would love a glass jar instead of a squeeze tube of moisturizer at some point.”

Helpful Report

Posted 2 months ago

“The products are flawless indeed, price is high but effects are guaranteed.”

Dr Sam's 5 star review on 23rd February 2025

Helpful Report

Posted 2 months ago

“Since starting to use Dr Sam’s 2.5 years ago, my skin has never looked better. I’ve suffered with acne and then perioral dermatitis but since using these products my skin is clear. The service when you order is brilliant with quick delivery and I love the rewards programme too. I have recommended the company to so many people. I really trust them and all the products especially when they are are led by a dermatologist.”

Helpful Report

Posted 2 months ago

“I accidentally selected the wrong size and was upset that the price is not much different to the full size of 50ml despite having half the amount in the bottle. Very poor value and I’m now out of pocket.”

Helpful Report

Posted 2 months ago

Hi Ruth, thank you for reaching out and sharing your thoughts on our product pricing—we truly appreciate your feedback. It’s quite common for brands to offer better value with larger sizes, as this allows for more cost-effective packaging and production. We always strive to provide the best balance between quality and affordability, and we’re grateful for your perspective on this. We don't want you to feel disappointed with your purchase, therefore we are happy to offer you a refund, should you wish to return it to purchase the more economical size. We'd also like to remind you that we offer a subscription service, whereby you can get an ongoing 20% discount on your products, for the ultimate in value and convenience on your Dr Sam's System. We've got in touch directly to provide further assistance.

Posted 2 months ago

“Trusted brand, quick dispatch.”

Helpful Report

Posted 2 months ago

“Im actually super in happy with this, I would like my money back but even returning the items will cost me more since the company is not even willing to pay for shipping -.- this is soo lame and unacceptable. I half to pay over 50£ to get the package form the post office after already paying over 120€ for the skin care products… when I received the package they were damaged so I sent a complaint and they sent me a new shipment which now I also have to pay for to get !!!! I’m so mad !!!! I’ve literally hit a wall”

Helpful Report

Posted 2 months ago

Hi Anivida, We sincerely understand your frustration concerning delivery charges to Iceland and have been in touch directly to resolve this matter swiftly for you.

Posted 2 months ago

“I contacted regarding my order and I had a response within one day which was amazing”

Helpful Report

Posted 2 months ago

“Really great products and easy to order”

Helpful Report

Posted 2 months ago

“I’m not overly happy with the products but i’d signed up to a 3 month subscription. Tried to cancel and told couldn’t as hadn’t had 3 despite feeling like I’ve had more than 3 deliveries. There doesn’t seem to be ianywhere I can check & therefore cancel.”

Helpful Report

Posted 2 months ago

Hi Clair, thanks for leaving a review. By subscribing, you agreed to a 3-payment cycle in exchange for a 20% discount on your products, and you've completed 2 cycles. Remember, you have the flexibility to adjust your scheduled orders or explore other products within your Dr Sam's Account. The 3-cycle commitment is designed to support you in achieving the best results possible with our products. Skin transformation often takes time, and many customers find that while there might be some initial challenges, the most noticeable improvements often happen around the 3-month mark. By sticking with the routine, you give your skin the time it needs to adapt and reveal its full potential. We’ve introduced this policy to encourage consistency, as it’s a key factor in seeing the long-lasting, Flawless results we all aim for. It’s a shared commitment—our loyalty to providing you with effective products and guidance, and your dedication to the journey toward your skin goals. Many customers tell us they’re grateful for this encouragement when they see the difference it makes!

Posted 2 months ago

“I really like the moisturizer I repurchased. It has not clogged my pores, it has made my face brighter and the texture is so soft and nice.”

Helpful Report

Posted 2 months ago

“Subscription is super straight for to amend. Would be nice to get an email confirmation of your changes...apart from that it great to have total control over your subscription.”

Helpful Report

Posted 2 months ago

“Simply the best skin care I’ve ever tried!”

Helpful Report

Posted 2 months ago

“Flawless Neutralising gel is fantastic! The only product I’ve used which works on cystic acne.”

Helpful Report

Posted 2 months ago

Dr Sam's is rated 4.7 based on 2,152 reviews