Dr Sam's Reviews

Name: Dr Sam's
Address: 308 Great Western Studios, 65 Alfred Road, London, City of Westminster
Rating: 4.67

4.7 Rating 2,152 Reviews

92 %

of reviewers recommend Dr Sam's

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576

Anonymous

Anonymous // 01/01/2019

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“I have purchased Dr Sam’s products repeatedly and they have been amazing. I will never change my skincare to anything else :)”

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Posted 1 month ago

“Absolutely love these products. I've only started using them since Christmas and I love each other everyone”

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Posted 1 month ago

“Dr. Sam’s Skincare is more than just a routine for me—it’s a lifelong commitment to healthy, radiant skin that will stay with me forever.”

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Posted 1 month ago

“It's always a pleasure to order products from this company”

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Posted 1 month ago

“Love the Moisturizer Intense..very hydrating. Going to try the spf? Looks promising🥰”

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Posted 1 month ago

“Great correspondence and communication from the second my order went through!”

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Posted 1 month ago

“I love all the information on Dr Sam's website. Love the "find your routine" recommendations. Being a skincare addict I'm so looking forward to beginning my new routine and am confident that if I have an adverse reaction to anything, which I seriously doubt I will, the customer care team will look after me.”

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Posted 1 month ago

“Excellent service and products”

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Posted 1 month ago

“Perfect. I stopped using for some weeks, my skin got terrible”

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Posted 2 months ago

“Products do what they say they will. No irritation from anything.”

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Posted 2 months ago

“It is proving more effective on my skin than similar products from other brands, but is still gentle.”

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Posted 2 months ago

“I’m a regular customer and very happy with this moisturiser which both my daughters use now too!”

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Posted 2 months ago

“trying to find my award points difficult ar times”

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Posted 2 months ago

Hi Grace, thank you for reaching out. We are very sorry to hear that you are experiencing difficulties redeeming your rewards. From our experience, this issue is often due to your browser settings. We've got in touch to provide further assistance around this. If you continue to experience issues, please let us know how many points you wish to use and what items you would like to order. We can create a draft order for you, deducting your points accordingly. Hope this helps!

Posted 2 months ago

“Lovely products, I have sensitive acne prone skin and these products have improved my skin so much!”

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Posted 2 months ago

“The products are good. The packaging used for mail orders is bad: unnecessarily complicated construction that's both difficult to open and even harder to break down for recycling.”

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Posted 2 months ago

“Tried my new eye brighting, so far very good.thank you.”

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Posted 2 months ago

“I love the Dr Sam products but I find it very frustrating that I’ve built up points which I can’t use, because I get more discount from using an instagram code and there’s no option to use both at the same time. Essentially the points system is pointless (pardon the pun) because you’ll never benefit from using them.”

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Posted 2 months ago

Hi Emily, thank you for getting in touch and leaving this review. It's so great to hear you love the products! Regarding your reward points, although you cannot combine multiple discounts in one transaction, we can see that it would have been of greater value to use your reward points on your last order, rather than the promo code you used, and have got in touch directly to provide further assistance. There are also opportunities to get free full-sized products (for example a Body Therapy worth £34) when you move up the tiers within the Flawless Rewards scheme, as an extra token of our appreciation for your loyalty to the brand. Just as a reminder, you can also save 20% on all of your Dr Sam's products by subscribing to our Flawless 365 delivery service. We hope this helps!

Posted 2 months ago

“I love the products but as I use the 365 flawless subscription I can not use my rewards and if I did want to buy extra products I can only use £10 max of the rewards. So for me the rewards scheme is not much of a benefit. Also I would like an email notification the week before my subscription is due so I could amend the order if necessary.”

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Posted 2 months ago

Hi Carol, thank you so much for leaving this feedback, we have gotten in touch with you to further discuss this.

Posted 2 months ago

“This is my second purchase of the moisturiser. I love it, it's rich and hydrating and makes my skin soft again.”

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Posted 2 months ago

“I was suffering with severe acne before, I was on multiple different medications, and felt as though I was ready to give up after trying all kinds of skincare. I kept seeing Dr Sam’s being advertised, and have been using it for 2 months, and my skin has been transformed. It is 10x clearer, and I have my confidence back. I am no longer taking any medication, I don’t need to..the skincare has been a complete lifesaver for me. Albeit quite expensive, but every penny worthwhile.”

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Posted 2 months ago

Dr Sam's is rated 4.7 based on 2,152 reviews