Hi Colombe, thank you for your feedback, I'm very sorry for the difficulties faced. I can see that our team has been in touch regarding this issue, and that your replacement has now been delivered. We hope you will enjoy your order!
“Products are great as is customer service but delivery service is poor. My parcel was left behind a bin with no notification that it had been left there. I only spotted it because dustbin was at an angle. I was lucky it (i) hadn't been stolen (ii) it wasn't raining and (iii) I went to move the bin. Unfortunately this is not the first time that there have been issues with deliveries from Dr Sam's.”
Hi Rachel, thank you for giving us this feedback on your delivery. We are very sorry that this was not delivered by our shipping parteners in the way that we would have hoped. We have reached out to you directly to discuss this further.
“The cleanser is my new holy grail. It's very difficult for me to find products that work for me as my skin is both oily and acne prone as well as sensitive and redness prone! Dr Sam's cleanser is so gentle yet I don't need to double cleanse, even with makeup! Very impressed”
“I was diagnosed with rosacea in the last few months which has been really bad over winter. I've been learning a lot about skin care since and tried so many different products with various claims, most of which have not agreed with my combintion/dry/oily (!) and red, sensitive skin. I finally stumbled on dr sam's line and bought basically everything. I love the cleanser so much, it doesn't dry out my skin and removes all my make-up and suncreen without the need for a double cleanse, which my skin did not appreciate. The daily and intense moisturiser are also amazing, they both feel super hydrating without being too thick, greasy or heavy. The gossamer tinted spf is overall good, doesn't irritate my skin, is really hydrating and the tint means I don't feel the need to wear make-up most days. However, it does leave my skin a bit more dewy and shiny than I would like... but as the matte formulations dry my skin out I think I will just need to keep powder handy. The dispenser pump is also really awful and needs to be redesigned. I was also excited to try the lip gloss, which is really hydrating and gives a nice gloss, but it's very thick and hard to get out the tube. Overall the line is a big win for tempermental rosacea skin.”
“I ordered the transformation kit 1 month ago and I saw my blemishes calm down after 1 week.
Where has this range been all my life! I love it so much. You have to try it! :)”
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