“I have tried many of Dr Sam's products and they are the only ones I use now, the only ones that actually helped and made my skin healthy, the very least. I hope they'll always be available and I'm very grateful thos e products exist. Well done, Dr. Sam.”
“I like these products immensely, but I think the packaging could be improved. The cleanser pump bottle stops pumping with a significant amount of product remaining in the bottle. For the next week or so the bottle has to be stored upside down and the lid removed to get the rest of the product out. The gossamer sunscreen often stops pumping after a few days of use, and I've had to cut the pack open to access the product. Having said that, the last 2 tubes have been much better, so hopefully that problem has been fixed. The flawless lip could have an applicator built in for fingerless application. And it would be good if all the products came in a travel size, as they take up a lot of room if away for a weekend or even a week. I have taken to decanting to smaller containers but the product dries out a bit and becomes gritty. But the products themselves, I'm very happy with. Would love to see a chemical exfoliant added to the range.”
“I love Dr Sams products. My skin is improving and I’m so much more confident in it than I was before. The videos and guides really help to support using the products properly.”
“The best skincare I have ever used, struggled for so long until I discovered Dr Sam.
Flawless Cleanser 5⭐️.
Flawless Brightly and Nightly Serum 5⭐️.
Flawless Neutralising Gel 5⭐️.
Flawless Nightly Eye Serum 5⭐️.
Flawless Moisturiser 5⭐️.
Flawless Daily Sunscreen 5⭐️.
Flawless Lip 5⭐️.
Flawless Body Therapy 5⭐️.
Re purchased every product I have tried as they are so good and give me amazing results. Love the product guidance that’s available. I will continue to work my way through the Dr Sam shop and try to use them before my teenagers get to them.”
“Using Dr Sams products for 3 years. Have used many of the products.
Sent an email to notify of an ammonia smell in the sunscreen I had been using. Customer service asked for a batch number and then dismissed my concern. Didn’t ask for me to return it to confirm or explain.
Surprised and disappointed.
Have since changed brand of some items.”
“I love using Dr Sam products, my skin feels great
I’m loving the new cleansing water it’s the best I’ve ever tried, it’s refreshing doesn’t sting my eyes and gets every scrap of makeup off, I also love using it in the morning it’s so refreshing.”
“Good products and great explainer videos on YouTube.
High postage fee and would be better to be able to use multiple rewards together sometimes. Also as a 'VIP' it would be nice to be included in product trials like the recent new micellar water and hand cream products.”
“Best skin care system I've ever tried. I binned all my other skincare and now use the full Dr. Sam system. I've not had spots in 2 yrs, I need hardly any foundation as my skin so clear and people have commented that I look a lot younger than my 47 yrs. My recommendation is buy it!”
“I absolutely love all of Dr Sam's products. I have been using everything for nearly a year now and my skin is transformed. All my friends comment on my glow and complexion. Although I would love to Dr Sam's a secret I tell all my friends where they should go for skincare that really does work.”
“I have been a client of Dr Sam's for at least 5 years. Her products are simply the best. My favourites are her Flawless Moisturiser, Flawless Brightly Serum together with the Flawless Body Therapy and the brand new Hand Therapy.
Thank you Dr Sam.”
“Products are excellent as is delivery however I always have a problem trying to claim my discount.any chance you could improve the way it operates as it is so frustrating.”
“Absolutely love the product and it totally saved my skin but I’ve stopped using brightly and nightly because of the packaging- the pump often wouldn’t work and I’m sure I am probably wasting so much left inside when throwing it away at the end. Would come back to it if it was in a better container!”
“I regularly purchase Dr Sam’s cleanser and moisturiser and eye cream and have just tried the Brightly Serum. Brightly is as good as the rest. Absolutely Aaaaamazing! 5 stars!”
“Dr. Sam’s Moisturiser is just plain essential.
Works perfectly on my very sensitive skin.
Leaves my skin feeling cared for and glowing.
Can’t do without!”
“Great, effective products.
However, the packaging isn’t always great.
The pumps fail every time on the Nightly Serum such that I have to force the packaging open several times to discover a load of product is still inside.
And the bulky packaging is no use for travelling when you have carry-on or are needing to travel light. I’ve pleaded many times for travel sizes which are clearly available as the eye cream is a smaller size.”
“The serums etc are amazing quality and do what you hoped they will, they are great value for money. Dr Sam is a genius!
My big bear though is the look and most importantly the functionality of some of the packaging, namely the cleanser pump and nightly/brightly pumps which I’ve experienced problems with and product wastage.”