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Drink Finder Reviews

4.8 Rating 4,250 Reviews

97 %

of reviewers recommend Drink Finder

Company Reviews

Product Reviews

4.8

Based on 4,250 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01326 340226

Email:

jon@drinkfinder.co.uk

Location:

30, Fore Street, Falmouth
Constantine
TR11 5AB

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Drink Finder 5 star review on 9th March 2024

Drink Finder 5 star review on 16th September 2023

Drink Finder 5 star review on 23rd August 2023

Drink Finder 5 star review on 21st December 2022

Drink Finder 5 star review on 19th December 2022

Drink Finder 5 star review on 7th April 2022

Drink Finder 5 star review on 17th January 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ripped off ! Ordered at 1700 on Thursday for next day delivery. When item didn't arrived searched website for customer service contact, to find a message: if item ordered after 1400 hrs on Thur, next day delivery won't be till Monday. In this case the Monday was bank holiday. The staff who sent me an invoice did not inform me of this and didnt only charged standard delivery. Won't use again”

Posted 6 years ago

Hi Rosemary Sorry to hear you will not be using us again. It is clearly stated on the site about the cutoff times and the delivery expectations with next day being next working day. The order was dispatched when it was meant to be and delivered at the next working day after dispatch. Cheers Drinkfinder

Posted 5 years ago

“Item delivered late despite paying for next day. Courier lied about delivery and when I chased the person I spoke to was rude and disinterested...overall very poor service”

Posted 6 years ago

“ORDERED AND PAID FOR 8 BOTTLES OF A SPECIFIC 2015 WINE, THEY SENT ME 2 OF THE 2015 AND THE OTHER SIX BOTTLES WERE A DIFFERENT YEAR AND CHEAPER BUT CHARGED ME THE SAME AMOUNT! HAD TO WAIT FOR COURIER TO COLLECT THE UNWANTED BOTTLES AND AM WAITING FOR MY REFUND. I WOULD RING THEM BEFORE PLACING AN ORDER”

Posted 6 years ago

“Whilst I am more than happy with the purchase I feel you need to revirew the courier service you use. The last order was delivered and left in a woodshed of a house over two miles from us despite it having the correct address on it. Fortunately the person living there delivered it to my address!”

Posted 6 years ago

“Its nothing that can not be fixed ! The reason formy poor score is, "poor email communications". ie, "parceltrace", is not going to help anyone!!! However if you put UKMAIL and Consignment Number. People will know the name of the parcel delivery company,google it and put consignment number in, and track there parcel! Also "Text.txt" attachment does not open, so is useless!”

Posted 6 years ago

“Delivery was awful, company only responded to my second email”

Posted 6 years ago

“I received an email 7 days ago to say my order was delayed 3/4 days. I have tried to get back onto the website but it doesn't recognise my email, even though I am writing this review following a message to myself at the email it now doesn't recognise??.I paid with PayPal, and emailed the contact given with no response. I don't know how to resolve this . I need my order or a refund”

Posted 6 years ago

“My order was cancelled yet I received no notification to that effect. I waited 10 days before calling the company to clarify what had happened. I did not receive an explanation and simply had to re-order the item which was then delivered. Still, my initial order was a birthday gift which did not arrive on time.”

Posted 6 years ago

“The order was delivered wrongly sweet port not dry and when i tried to contact them to resolve the problem ,I got no response after 4 days , not what i would call good customer service at all”

Posted 6 years ago

“Firstly our order had insufficient items in stock, which was not reflected by your web-site, then we we accepted alternatives offered we were also later advised that these items were no longer in stock, so we only received part of our original order. The difference was, however, refunded promptly.”

Posted 6 years ago

“Next day delivery took a week.”

Posted 6 years ago

“I paid extra for next-day delivery and the item actually arrived after 4 days! Very disappointing as it was for my daughter's birthday.”

Posted 6 years ago

“Ordered Monday morning, paid £13 island delivery (3-4 days) Birthday Friday (day 4) Arrived Saturday (day5!!!) 😕”

Posted 6 years ago

“The goods ordered have not arrived yet”

Posted 6 years ago

“Still haven't received my order. U.K. mail SUCK”

Posted 7 years ago

“Delivery - I received an e mail from Hermes one day before delivery to confirm an attempt would be made to deliver my item within the next 24 hours. This is the only correspondence I received throughout the process. My item was not delivered on that day so on the next I checked track and trace with showed my parcel had been delivered by letterbox drop. The item ordered would never fit through a letterbox! I called customer service who confirmed the item had been marked as delivered and an investigation would be started to trace my product. A few hours later, my item arrived by courier. I am very disappointed to find that the courier service is untrustworthy and unreliable.”

Posted 7 years ago

“Prompt delivery. However I was disappointed not to receive a response to my email regarding my order. I ordered a bottle of Brockmans gin and on receiving the delivery realised it did not come with a presentation box, as was shown in the product image on your website. Neither was there a note on the product description to say that it didn't come with the presentation box. I bought this as a gift and choose to buy from you as you appeared to be selling it with a presentation box. I emailed you explaining this and have had no repsonse. Disappointing.”

Posted 7 years ago

“The drink was fine it was just ordering a bottle on a early Friday morning and paying for next day delivery and not receiving it till late Monday! Yes it states that it wouldn't in the fine print but if I was more informed I would have saved myself the money and had it delivered normally.”

Posted 7 years ago

“It took over a week to establish they could not deliver what i wanted on time.”

Posted 7 years ago

“Whatever you do don't order only 6 bottles because you will receive a box meant for 12 - excessively packed with non-biodegradable polystyrene bits; and then thanked for your "feedback" when you complain.”

Posted 8 years ago

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Drink Finder is rated 4.8 based on 4,250 reviews