Drewberry™ (Part of Brown & Brown) Reviews

Name: Drewberry™ (Part of Brown & Brown)
Address: Telecom House Preston Road, Telecom House Preston Road, Brighton
Rating: 4.92

4.9 Rating 4,112 Reviews

100 %

of reviewers recommend Drewberry™ (Part of Brown & Brown)

Company Reviews

Metrics

Info

4.9

Based on 4,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

About Drewberry™ (Part of Brown & Brown):

We are a fast-growing UK advisory firm with offices in London and Brighton.

We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road,
Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent , very friendly and co-operative service. Highly recommend.”

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“Jeremy has a very clear way of explaining policies. He was extremely efficient in getting back to me and in guiding us to a sensible choice.”

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“Really happy with the service. Peace of mind for me as single mother who is self employed”

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“Excellent service, able to answer my detailed questions and generally very helpful. Would do business with again.”

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“Superb, thanks very much Victoria.”

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“On my first telephone call with Mr Sam carr i was very pleased as i did'nt feel at all presured into taking out a policy . Everything was explained very well & clear.”

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“Perfect service very detailed tailored to what I need , thank sam !”

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“Oliver was really helpful. He made an extra effort to keep following up the insurance quote for me. Very happy.”

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“Impressed with the level of service and turn around time on answering questions. Patient with good advice”

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“Sam was very helpful and insighful and polite on the phone looking after my interest. So if I ever need to use the policy it gives me the confidence it is hassle free and any claim if I ever need to make one is dealth with the manner without the emotional stress.”

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“Nabil and his colleagues were so helpful and I felt that they understood my requirements. At no time did I feel under any pressure to make a quick decision, great service!”

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“Drewberry offered a first class support. They promptly provided a solution to my request in less than 24 hours.”

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“good service”

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“My point of contact at Drewberry was very helpful. He presented me with different options and provided a prompt solution in less than 24hours.”

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“great comms and support from the team at Drewberry. Will be recommending.”

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“Brilliant guy didn't push me into anything didn't sound like a robot salesman like he was reading off a script. Would recommend him to anyone overall rating was brilliant a 7 star service thanks Rauri”

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“Sam was very professional and informative and when he recognised I had the wrong end of the stick, he made sure I understood so not as to leave myself short. Very happy overall, glad I took the recommendation from Charlotte Penney!”

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“A great service at the beginning of the process and Josh was very professional throughout most of the experience. Once approved for my product I had a query that I wanted to discuss further, understanding that there may not be anything that he could do to rectify it, but I felt that my point wasn't being heard and that instead of listening, I was just being talked over and it felt as if I was being hurried off the phone. My simple query became quite a big frustration when it didn't need to be. The biggest frustration came when Josh tried to relate to a situation I'd been in 2+ years ago, but instead of empathising, which I think was his intention, he completely insulted me and left me feeling that his initial great service was nothing more than a way of getting me to use the company rather than going direct to insurers myself.”

Helpful Report

Dear Charlie Thank you for your time on the phone recently. As discussed, after reviewing the calls with Josh, he was devastated that he had come across this way, it was not his intent. With some feedback and coaching Josh has learnt a valuable lesson and will be more conscientious about how to handle this in the future. Customers are at the centre of what we do at Drewberry and we are grateful for your feedback and the opportunity to learn from this situation. Kind Regards, Leslie Wood Head of Client Support