Drewberry™ Reviews

Name: Drewberry™
Address: Telecom House Preston Road, Telecom House Preston Road, Brighton
Rating: 4.92

4.9 Rating 4,084 Reviews

100 %

of reviewers recommend Drewberry™

Company Reviews

Metrics

Info

4.9

Based on 4,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Drewberry™:

We are a fast-growing UK advisory firm with offices in London and Brighton.

We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road,
Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Egle was brilliant in guiding us through the options available for relevant life insurance, took care of all the paperwork and presenting suitable options to us and deciphering all the jargon for us. Highly recommended!”

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“I have to say that Victoria at Drewberry made finding the right insurance very easy and made me realise how inadequate my current policy was. It was difficult to work around my schedules but she was really accommodating and worked around my circumstances. I'd definitely recommend Drewberry.”

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“Great service and support from Jake. He gave good advice, based on my changing situation, and kept following up until everything was fully in place.”

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“Egle was very informative, extremely thorough and was able to match me to a plan that meets my needs perfectly. She contacted me at times suitable to me and did not fail to provide the information required. A painless process which has given me piece of mind for my family and my future.”

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“Extremely helpful, and hassle free. Found best deal specific to me.”

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“Drewberry offer informative and a personalised approach. I was very impressed by my representatives customer care and sales approach. Very relaxed and knowledgable, plus she gave me all the detail I needed to my decision. Thank you Egle.”

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“Very helpful and patient in identifying the right solution and best alternatives.”

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“Awful. I had two polices with this firm for life insurance and income protection. Both policies were inadequate and were not fit for purpose. When I had to make a claim under the income protection policy, it did not pay out. I paid an exceptionally high premium for the income protection policy. I would not recommend this company. The customer service is non-existent. I am in the process of reporting them to the FOS. The worst decision I have ever made was using Drewberry Insurance.”

Helpful Report

Thank you for taking the time to leave us this review. We work very hard to deliver the highest levels of advice and are very disappointed to read this. In very rare situations where a client’s claim is declined, we always investigate fully by reviewing all call recordings, email correspondence and applications submitted to ensure the client has been treated fairly by both the insurer and by ourselves. In this case an injury was not disclosed on the application with the insurer and then a claim was made relating to that area of the body, which was declined. We’ve spoken to the insurer multiple times on your behalf and they have agreed to refund your premiums. Our network partner is investigating your complaint from an impartial third-party perspective and they will write you a formal reply once the investigation has been concluded. If you are not satisfied with the outcome, then you can take your complaint to the Financial Ombudsman Service to adjudicate. Once again, it’s upsetting that you’re in a position where you need to claim and your claim was rejected. We are doing everything we can to make sure this is being dealt with accordingly. I really hope you have a speedy recovery. Kind Regards, Tom Conner Director

“Very easy to get hold of someone, very communicative, quick and helpful.”

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“Egle provided me with a range of options and explained their features and benefits in a clear manner. Her approach is friendly yet professional”

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“Sam was very helpful in finding and setting up my new income Protection policy. He was very knowledgeable about the different policies and there was good communication at all times. I would not hesitate to recommend Drewberry”

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“Responsive, informative and accurate service.”

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“Thorough, good communication and a good product as the outcome.”

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“Both Michael and jack were friendly and helpful, Mike in particular was very good at contacting me and understanding my hectic work life. Wouldn’t hesitate to recommend them!”

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“Great costumer service. Highly recommend Drewberry.”

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“James was the person I dealt with at Drewberry, he was very helpful and patient. He was knowledgeable and explained my options very thoroughly. After I had decided on the policy which suited me best the start up process was simple and didn't take too long. I received my emailed documentation straight away. The whole process was straightforward and I would recommend this company. Thank you.”

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“Excellent advice, customer service pre and post sale. I would 100% recommend Drewberry Pensions, Investments and Insurance to anyone. *****”

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“Advisor was very flexible, supportive and informative. She was very knowledgeable regarding the best options for my circumstances. Communication was clear and she was very responsive. The set up process was quick and simple - thank you”

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“Excellent, friendly, helpful and impartial advise without any hassle or pressure.”

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“Promptly returned my call. Explained the differences btwn policies clearly and using relevant examples. Made sensible recommendations based on my circumstances. It was convenient to communicate via phone, text and email.”

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Drewberry™ is rated 4.9 based on 4,084 reviews