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DKB Elegance Reviews

4.75 Rating 179 Reviews
94% of reviewers recommend DKB Elegance
Company Reviews Product Reviews
Read DKB Elegance Reviews
86.03%
154 Reviews
8.38%
15 Reviews
2.23%
4 Reviews
1.12%
2 Reviews
2.23%
4 Reviews
Visit Website

Phone:
01302 730252

Email:
sales@dkb-elegance.co.uk

Location:
7 Kingsway House

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
99%
on-time delivery
95%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
"We have been looking for this extractor fan for ages and found it with DKB. Great service, quick delivery! We ordered a spare too!"
Helpful Report
Posted 3 days ago
Robert Taylor
Verified Buyer
"I ordered 2 items which arrived quickly. The Items were very competitively priced and the online ordering process was simple and trouble free. I would not hesitate to purchase from DKB again."
Helpful Report
Posted 3 days ago
MariaKirk
Verified Buyer
"as per order , quick post"
Helpful Report
Posted 3 days ago
Anonymous
Verified Buyer
"A smart tap which was easily installed with instructions."
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
"Just what I was after, arrived promptly and nice item."
Helpful Report
Posted 1 week ago
DavidSykes
Verified Buyer
"Product was a good price and arrived very quickly - thank you"
Helpful Report
Posted 1 week ago
MargaretRoss
Verified Buyer
"Tap arrived quickly, very well packaged. Very pleased with the tap, looks great and works well. Good quality product and good price compared to other websites. Would definately recommend."
Helpful Report
Posted 1 week ago
AdrianPearson
Verified Buyer
"Answered my query quickly, website easy to use, order processed quickly and delivered as promised. Product is excellent - what more can I say?"
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
"Very helpful staff and good customer service!"
Helpful Report
Posted 2 weeks ago
PhilCook
Verified Buyer
"Excellent service and really good prices.I'm a pro bathroom installer and would definitely recommend DKB Elegance. 10/10."
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
"Thank you for the update and prompt delivery of my order. I will certainly order with you again."
Helpful Report
Posted 3 weeks ago
TinaAllton
Verified Buyer
"Not very happy as the cistern that was sent was faulty!! Had to pay the plumber to fit it and then it wasn’t refilling the cistern, so couldn’t use the toilet. Called you for help but just told me to call Dudley on Monday. Not acceptable to send faulty goods."
Helpful Report
Posted 3 weeks ago
Sorry about this Tina but as we explained, Thomas Dudley’s policy is for the customer to get in touch direct to get the matter resolved as quickly as possible.
Posted 3 weeks ago
Alan Dean
Verified Buyer
"Good product service also good delivery"
Helpful Report
Posted 3 weeks ago
NaheedSaddique
Verified Buyer
"All fine until there is an issue, in this case faulty device, DKB pretty much washed their hands of it saying talk to Vectiare direct (who where not helpful at all) - had to recover refund after returning item from credit card company as DKB would not respond thereafter."
Helpful Report
Posted 3 weeks ago
HI Naheed
We are sorry to have caused such a problem. Our procedures were a bit convoluted in this case and we could have been a lot more helpful. We are checking on the situation regarding your refund – the dispute you raised should take care of this but if not we will do this manually. Once again we apologise for the inconvenience caused. DKB
Posted 3 weeks ago
Anonymous
Verified Buyer
"Took a little while to arrive and comms could have been better, but overall a good experience and I would use this retailer again."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Quick response to my order and delivery of product at competitive price"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Excellent product. Excellent service."
Helpful Report
Posted 1 month ago
MarleneWainwright
Verified Buyer
"It’s been a pleasure dealing with you so quick"
Helpful Report
Posted 1 month ago
B Denny
Unverified Reviewer
"Excellent service from the time of ordering of kitchen mixer tap until delivered. I even received it earlier than expected. Have already recommended to a friend."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Very prompt service with regular updates which kept me informed and made me feel my order was important to them. Happy with product as it is as described"
Helpful Report
Posted 1 month ago
DKB Elegance is rated 4.75 based on 179 reviews
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