DKB Elegance Reviews

Name: DKB Elegance
Address: 7 Kingsway House, Doncaster
Rating: 4.88

4.9 Rating 1,276 Reviews

98 %

of reviewers recommend DKB Elegance

4.9

Based on 1,276 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302 730252

Email:

sales@dkb-elegance.co.uk

Location:

7 Kingsway House
Doncaster
DN1 3NX

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DKB Elegance 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish Rubbish”

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Posted 1 month ago

“Bought a copper tap, that has failed within a fortnight after being installed.”

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Posted 9 months ago

Hi Phil As soon as we received your message with photo, we arranged for a replacement tap to be sent out. We thought you might be able to amend or remove this review in the circumstances. Regards Mick DKB

Posted 8 months ago

“Disappointing after sales service”

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Posted 2 years ago

We understood that the question about the item was resolved by following our advice.

Posted 2 years ago

“Still waiting for callback. Missing toilet seat”

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Posted 3 years ago

We are pleased to hear that you have now received your order which we had re-sent via a different carrier. (The original has still not been located). Thank you for your patience.

Posted 3 years ago

“All fine until there is an issue, in this case faulty device, DKB pretty much washed their hands of it saying talk to Vectiare direct (who where not helpful at all) - had to recover refund after returning item from credit card company as DKB would not respond thereafter.”

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Posted 5 years ago

HI Naheed We are sorry to have caused such a problem. Our procedures were a bit convoluted in this case and we could have been a lot more helpful. We are checking on the situation regarding your refund – the dispute you raised should take care of this but if not we will do this manually. Once again we apologise for the inconvenience caused. DKB

Posted 5 years ago

“Not helpful at all, left me with a brand new extractor fan that is the wrong voltage and of no use to me. Due to my work commitments I was not able to respond within the 30 days grace and there was no flexibility from them. Advise going elsewhere”

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Posted 5 years ago

Thank you for your review John. However, we feel this is a little unfair given the circumstances. MF100T fan ordered 27/07/18, sent 30/07/18, delivered 31/07/18 We were later informed it wasn’t working. We paid for the return. Vectaire received it 8/08/18. Vectaire sent the replacement 21/08/18. 24/10/18, had an email from you saying the 2nd fan had been fitted & wasn’t working. The electrician then realised it was the wrong fan which should be a low voltage model which is the reason why both fans didn’t work. We added the low voltage MF100TLV to the website just for you to order You wanted to return the 2nd fan ‘as new’. Unfortunately we cannot accept returns of ‘used’ goods. You then said the 2nd fan hadn’t been fitted, despite previously telling us that it had been fitted & wasn’t working. We certainly don’t like unhappy customers, and we did try to remedy the situation, but this item has been unboxed and fitted – twice!

Posted 5 years ago

“Appaling customer service...... infact so bad I would give them "zero stars". Avoid like the PLAQUE !! Be warned. I am a very regular, savy internet shopper.”

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Posted 6 years ago

Hi Richard. Our records show that you ordered the Ultra Chrome 90mm Combined Shower Waste/Trap. We were not aware of any problems with this order and wondered if you would mind clarifying what went wrong. Regards, Mick

Posted 6 years ago

“This item was delivered without notice on a day (Wednesday 7th) we were not at home (we were not contacted via email, phone or by any other means to advise on the delivery). Subsequently contacted company who promised it would be delivered the next day - waited in all day and it was not delivered. Called again and it was then promised again for the next day - again, waited in all day and nothing. This happened yet another time. It was finally delivered on Tuesday 13th (after four days waiting at home all day and having had to call off the kitchen and worktop fitters), however the sink had been broken in transit. Called company again - they promised for the next day given inconvenience cause. Again, waited in all day and nothing! It was finally delivered on Thursday 16th. Absolutely appalled at service.”

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Posted 6 years ago

Our service was not up to our usual standard on this occasion. Please accept our sincere apologies for the frustration and inconvenience caused.

Posted 6 years ago

DKB Elegance is rated 4.9 based on 1,276 reviews