Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second order with Direct Stoves, excellent choice of stoves and very competitive prices. Easy to order and quick delivery. Would recommend”

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Posted 2 years ago

“I purchased a Morsø cast iron wood fired oven which was delivered on time and I have now put it all together and it looks magnificent and exactly like the pictures. Have not used it yet as weather not exactly ideal, but I’m sure it will be fine.”

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Posted 2 years ago

“I love my new stove. The heat it throws off is amazing. It looks great. Would recommend”

Direct Stoves 5 star review on 17th June 2024

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Posted 2 years ago

Hi, Thanks for taking the time to leave a review with some photos. It's lovely to see the Firefox Compact stove in situ; we'd agree that it's a great little stove with an impressive heat output for its size. Your recommendation means a lot to us. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great Service. Thanks.”

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Posted 2 years ago

“We needed to replace a tired, old brick hearth with something to match a new log burner. Direct Stoves were able to provide a granite slab to completely meet our requirements for colour, finish, size and thickness. Their office contact was really helpful, even sending out images to confirm our requirements before placing the order. Delivery was prompt and the packaging quality was superb, completely preventing any damage. The product itself was wonderful and fitted the space perfectly.”

Direct Stoves 5 star review on 14th June 2024

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Posted 2 years ago

Hi Paul, Thanks for your order and for your review. It's fantastic to hear that you found our sales team at Direct Stoves to be so helpful, and that you were impressed with the delivery. We agree that it's great to see the new hearth in situ and fitting the space so well! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service from start to finish. Highly recommend Direct Stoves”

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Posted 2 years ago

“Excellent staff ; not their fault that the manufacturer let them down on delivery schedule . DS kept us informed and worked with us to complete our programme on schedule. Good company with good attitude.”

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Posted 2 years ago

Hi Ian, Thanks again for your order, and for your kind review. We were sorry to hear of the difficulty experienced with the delivery but we're glad that our colleagues in the Dispatch team at Direct Stoves were so helpful in resolving this. If there is anything else that we can do to assist, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“You have been helpful in enabling a change to the delivered goods and everything arrived in good order and as promised. Thank you.”

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Posted 2 years ago

“Excellent service. Very good customer service. Item delivered in good time and in perfect condition.”

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Posted 2 years ago

“Love the new Portway Arundel. Excellent stove for the money and very stylish in the livingroom. Direct Stoves as a supplier are also great.”

Direct Stoves 5 star review on 10th June 2024

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Posted 2 years ago

Hi Jardyn, Thanks for your kind review. It's great to hear that you've been impressed with the service received from Direct Stoves, and we appreciate your having taken the time to upload a photo of the Portway Arundel. As you rightly state in your feedback, the Arundel is a stylish and contemporary model at a very competitive price. This has made it one of our bestselling designs. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very helpful operators. Delivery within 48hrs of purchase with plenty of communication. Pity the stove was reduced in price by a significant amount within 1 day of me purchasing it.”

Direct Stoves 5 star review on 5th June 2024

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Posted 2 years ago

“The internet site was really easy to peruse and purchase from. I was able to choose my delivery date and was kept informed when my stove was going to be delivered , times etc., The delivery driver was very helpful. and attentive. Would recommend a purchase from this company and give them the thumbs up for service !!”

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Posted 2 years ago

Hi Maureen, Thank you for your review. It's fantastic to hear that you found it so easy to order with Direct Stoves and that you were impressed with the delivery. We work closely alongside our delivery partners to offer quick and convenient shipping, and keep customers as informed as possible from dispatch. Your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent stove and delivered promptly. Direct stoves have a fantastic range to meet everybodies needs, plus send full instructions on installation and use. Very happy customer. Many thanks.”

Direct Stoves 5 star review on 31st May 2024

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Posted 2 years ago

Hi James, Thanks very much for your kind review. It's great to hear that you were so impressed with our range; we at Direct Stoves aim to provide a diverse selection of quality heating appliances, and we're pleased that this has been your experience as well. It's also fantastic to hear that everything went well with the delivery, and to see the stove in use! If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Brilliant to deal with from start to finish just got my aspect 14 in tonight and safe to say the house is very warm! We selected 2 man delivery and them boys was fantastic getting the heavy stove into the house and the living room, thanks again to all involved”

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Posted 2 years ago

Hi Michael, Thank you for your order and for your review. It's great to hear that you've been getting plenty of use out of your new Parkray Aspect 14 stove! As you mention, the Aspect 14 is a very substantial item with a quality cast iron body and steel door, so it is a very heavy model. That said, we're pleased that the two-man delivery service was as helpful as we've come to expect in this regard. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The portway Arundel 5kw stove I purchased is a fabulous stove but I had to drill out the spigot that supposed to fit on top of the stove with three little screws.”

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Posted 2 years ago

“Bloody beautiful stove”

Direct Stoves 5 star review on 22nd May 2024

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Posted 2 years ago

Hi Alison, Thanks for your kind review. It's great to see the Woolly Mammoth 5kW Widescreen stove lit and roaring away! This particular model is very popular for its beautiful widescreen window and its contemporary design; we're glad that you're enjoying it. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service - really informative and helpful staff made the whole process from purchase to installation go really smoothly - would highly recommend”

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Posted 2 years ago

Hi, Thank you again for your order and for your kind review. It's great to hear that you found our level of service to be excellent and that everything went well, from purchasing to the installation. We'll be sure to pass on your compliments to the team. Your recommendation would mean a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fabulous product. Looks wonderful and is of good quality manufacturing. Customer service superb”

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Posted 2 years ago

Hi, Thanks very much for your order and for your review. Its great to hear that you've been so impressed with our products and customer service. We aim to offer attractive and high quality goods and we're glad that this has been your experience in ordering with Direct Stoves. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service both at the showroom and later when I contacted Celsi about the delivery”

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Posted 2 years ago

“Took a while to choose the right stove Direct stoves team had a few calls from me and they were excellent , great advice, great service Thanks everyone 😀. Tony and Maureen”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews