Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at a great price. Couldn't me more pleased.”

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Posted 2 years ago

“Superb company. Will use again. Bought a heavy item from them with delivery to the Highlands. Usually companies take one look at our postcode and whack on an £80 “surcharge” you know, for all the tolls and troll bridge fines they must pay going north of Glasgow. Anyway, these guys didn’t and just delivered it here quickly and without trying to make money out of my address. Haven’t opened or installed yet but very happy with the service.”

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Posted 2 years ago

“Easy to order and delivered on time Excellent value”

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Posted 2 years ago

“Have given 5 stars for this stove only on how it looks , well packaged , arrived on time , and the delivery driver was a great help . Have yet to get it installed.”

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Posted 2 years ago

Hi, Thank you very much for your kind review. It's fantastic to hear that you were so impressed with the delivery. We'll make sure to pass your compliments on to our delivery partner. We'd love to see some photos of the stove once it's installed. Regardless, let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very satisfied with the purchase”

Direct Stoves 5 star review on 23rd July 2024

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Posted 2 years ago

Hi Vasile, Thanks again for your order and for your review. We really appreciate your having taken the time to upload a photo of the Axon Sorrento masonry barbecue. It's great to hear that you're satisfied with the purchase. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really good communication. Slight issue with rder notification after payment but this was followed up with the 2 suppliers and was phoned to update me as promised. Delivered on time”

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Posted 2 years ago

Hi, Thanks for your review. We were sorry for any confusion relating to acknowledgement of this order, but we're pleased to hear that you found our team to be communicative and that you were happy with the delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Brilliant service”

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Posted 2 years ago

“Great fast service delivered to front door no issues !”

Direct Stoves 5 star review on 12th July 2024

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Posted 2 years ago

Hi Craig, Thanks for your review. We really appreciate your taking the time to upload a photo of your Portway Arundel stove. It's great to hear that you were impressed with the service received from Direct Stoves including delivery. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Bought a complete Stove package from Direct Stoves, who price matched everything. Dealt with Damian in Sales who was very knowledgeable about the products, and what we would need. I did buy a fireplace chamber, which was cracked when arrived, however Victoria in Customer Services was amazing, she negoiated a discount (or replacement) with the supplier. She kept me informed all the way. I would highly recommend contacting Direct Stoves if your thinking of buying.”

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Posted 2 years ago

“Ordered online, came on time, not fitted yet but looks good 👌”

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Posted 2 years ago

“Bought online, easy transaction and fast delivery. Good quality wood burning stove, best price.”

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Posted 2 years ago

“Great customer service. Team are friendly and helpful. Stove dispatched and delivered exaclty when they said it would be. It was really well packaged too. Thank you.”

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Posted 2 years ago

“Very Helpfull and friendly people. Great communication too.”

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Posted 2 years ago

“Very good customer service and Despatch team. Due to a damaged item the staff couldn’t go more for us. Replaced and kept informed thank you”

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Posted 2 years ago

“Staff were very helpful when I called to place an order. They were able to deal with my enquiry efficiently and it all went smoothly. The wood burner was very competitively priced and was delivered promptly without any issues. Would definitely recommend Direct Stoves!!!”

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Posted 2 years ago

“Did what you said you would do, no fuss and great delivery driver even when he did come down are lane in an articulated lorry. Would recommend”

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Posted 2 years ago

“Brilliant service Many thanks”

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Posted 2 years ago

“ordered our stove and surround etc so far service as been amazing. Not received all goods yet, but they are keeping us informed of when the deliveries will be.”

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Posted 2 years ago

“Very pleased with service and the products thanks for everything Tony”

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Posted 2 years ago

“Super prompt”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews