Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,423 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,423 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 22nd May 2024

156

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stove was delivered on time, and the Stove looks great - Thanks Direct Stoves”

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Posted 5 months ago

“Responsive and helpful. So far so good 🤞”

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Posted 5 months ago

“Exceptional customer service”

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Posted 5 months ago

“Customer service was really good quick and totally helpful advice regarding technical issue was really good”

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Posted 5 months ago

“Great service all round, the stove looks great. Just what we were hoping for and more. The biggest compliment goes to the delivery team. Fabulous communication from the guys and on time. Really good guys.”

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Posted 5 months ago

“Stove arrived at the scheduled delivery time, was very well packaged and we were kept well informed on the day. The driver was very helpful in helping to put the Stove where needed ready for install”

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Posted 5 months ago

“Good delivery, however one item was missing. Contacted customer service and item was sent out immediately”

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Posted 5 months ago

Hi, Thanks very much for your review. We were sorry to hear that an item was missing from the delivery but we're glad that the customer service team was able to assist in getting this to you ASAP. Please don't hesitate to get in touch again if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“The stove arrived within 48 hours of ordering and was immaculately packaged. The stove was very easy to install and all instructions and paperwork were clear. Easy to light and control, the stove has proved excellent and efficient, giving plenty of heat.”

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Posted 5 months ago

Hi Matthew, Thanks very much for your order and for your review. It's great to hear that you're impressed with the stove received as well as the ordering and delivery process. If we can offer any further assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Very helpful,easy transaction,quickly delivered.”

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Posted 5 months ago

“My stove was delivered on the day I requested. It was very well packed to prevent damage. Really friendly delivery man. A nice stove at a good price”

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Posted 5 months ago

“Morso 6843 purchased - great service, best price and a super Stove.”

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Posted 5 months ago

“Excellent service and prompt delivery. Would highly recommend !”

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Posted 5 months ago

“Brilliant really speedy and great service. Thank you. Pete Carre”

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Posted 5 months ago

“Perfect the stove delivery arrived early so that was great, the stove and accessories were well packed on a pallet. very clear instructions for the installation of the stove. Great stove perfect for our lounge.”

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Posted 5 months ago

“Prompt service and fast delivery.”

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Posted 5 months ago

“Good prices with excellent delivery.”

Direct Stoves 5 star review on 27th November 2023

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Posted 5 months ago

“My fire arrived as expected but when fitted the knob that controls it was damaged. I contacted direct stoves who sent out a replacement. I am very happy with my fire.”

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Posted 5 months ago

“We have been so impressed with this company from the initial stages of our enquiry through to the purchase and then delivery of our new log burner and all of its accessories. We found them to be competitively priced with excellent customer service from everyone we dealt with and they did exactly what they said they would do. The website is excellent and the helpful information along the way made it a very easy process. We had a couple of further questions, so we gave them a call and they were happy to answer our questions. We would 100% use this company again and would not hesitate to recommend them.”

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Posted 5 months ago

“As I d stove I have bought from DS Both are absolutely superb Thoroughly recommend”

Direct Stoves 5 star review on 25th November 2023

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Posted 6 months ago

“Direct Stoves more than lived up to their price match promise, undercutting the competition by some distance which, in effect, paid for the two-man delivery option. The stove was delivered exactly on time as promised, (which was a week ahead of their guide time on the website.). Very helpful to speak to in person on the telephone and all-in-all, the old-fashioned virtues of a personalised service.”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,423 reviews