Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.43

4.4 Rating 1,007 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely over the moon with our new fire. Looks amazing in our lounge. Loving the flame effect so realistic. Added bonus is being able to control remotely and also that the flames can be at 3 different brightness levels too.”

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Posted 3 years ago

Hi Beverly, Thank you for your kind review. It's great to hear that you're so pleased with your new fire. As you mention, our inset electric fires are designed to offer realistic flame effects but with a greater degree of adjustment than solid fuel or gas alternatives, making them great for modern homes. Thanks again for taking the time to leave feedback. Do let us know if we can offer any further assistance, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Kit arrived very well-packed on a pallet. The delivery driver was extremley pleasant”

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Posted 3 years ago

Hi John, Thanks for your review. It's great to hear that your experience with our delivery partner was as good as it was. Please don't hesitate to get in touch if we can do anything else to assist, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“The fire has not been delivered. No notification as to when a fire will be delivered”

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Posted 3 years ago

Hi Elizabeth, Thank you for your feedback. We are sorry to hear that you have yet to receive the fire in question. We understand how frustrating it is to wait for a delivery that doesn’t arrive as anticipated, and we are sorry that we did not meet your expectations this time. Our dispatch team has been asked to look into this matter for you and provide an update. If you need any further advice or assistance in the meantime, we'd urge you to contact us directly so that we can help as quickly and completely as possible. I hope that this helps and our thanks again for your order. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Excellent service! very high-quality fireplace and a little challenging putting it together but once we sorted it went together well looks stunning highly recommend Direct Fireplaces.”

Direct Fireplaces 5 star review on 16th May 2023

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Posted 3 years ago

Hi Rob, Thanks for your review. We're pleased to hear that you found our level of service to be excellent, and your recommendation means a lot to us. We'd agree that your new fireplace looks stunning. This said, if you happen to need any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Very good quick service and the fire we picked is great just as advertised”

Direct Fireplaces 5 star review on 15th May 2023

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Posted 3 years ago

Hi Stephen, Thanks for your review. We appreciate your having taken the time to upload a photo of the new fire; it looks great on your wall. We're pleased to hear that the service received was quick and quality. If we can do anything to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Great service and competitive prices. Judith was knowledgeable and honest and helped us pick a great fire which we are very pleased with.”

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Posted 3 years ago

“Easy to order very quick to deliver.”

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Posted 3 years ago

“Bought this fire place last year. It looks great and heats up a large room within minutes.”

Direct Fireplaces 5 star review on 30th April 2023

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Posted 3 years ago

Hi Carriad, Thanks for your kind review. We're pleased to hear that the fire is still going strong, and appreciate your having taken the time to upload photos. It's always gratifying to see how fantastic our customers' fires look in situ! In the event that we can help with any future orders, please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Ordered fire quick delivery, had a small chip on glass front spoke customer service and was sent replacement glass. Excellent service”

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Posted 3 years ago

Hi Javid, Thanks for your review. We were sorry to hear of the issue with the glass front upon delivery, but it's great to hear that the Direct Fireplaces customer service team were able to get the replacement arranged as quickly as possible. We'll be sure to commend them upon their excellent service. We trust that you'll let us know if there's anything else you need for your fire, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“We are very pleased with our purchase from Direct Fireplaces. My telephone enquiry was dealt with quickly and in a professional manner. The item arrived within the promised 3 to 5 days and was easily installed by a Gas Safe registered technician. I have no hesitation in recommending Direct Fireplaces. Mr. Kenneth Thompson”

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Posted 3 years ago

Hi Kenneth, Thanks for your review. It's great to hear that we were able to deal with your enquiries professionally, and that delivery was as quick as we've come to expect. Your recommendation is greatly encouraging. Please don't hesitate to get in touch again if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Very pleased with the fireplace looks great in my lounge, delivery great very nice men who came.”

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Posted 3 years ago

“Excellent service. Highly recommend this company”

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Posted 3 years ago

Hi Deborah, Thanks for your review. We're pleased to hear that the service received has been excellent. Your recommendation is hugely gratifying. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Excellent customer service and a great product.”

Direct Fireplaces 5 star review on 20th April 2023

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Posted 3 years ago

Hi, Thanks for your order and for your review. We're pleased to see that the gas fire has been installed and that you've been impressed with the quality. If you happen to need anything else for your order then don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Really good service, not had it fitted yet because of holiday, but hopefully very soon, on ordering it we wasn't quite sure with what was what so we rang and was very happy with the service really helpful,, when our fire arrived they had sent the wrong surround so rang up and it was soon sorted with in days they collected it, with in day we received the right one 👍👍”

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Posted 3 years ago

Hi Margaret, Thanks for taking the time to review your purchase. We were sorry to hear of the issue experienced, but it's great to hear that this was resolved quickly and efficiently. Our customer service team are always happy to assist in such (thankfully rare) instances. It's also great to hear that our sales team was so helpful during the ordering process. If we can offer any further advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“When I rang to order my fire everything was handled with proficiency, and Lucy was very very helpful, and polite. Excellent service. Avril Truro”

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Posted 3 years ago

“A pleasure to deal with . Lucy Riley was brilliant and a credit to your company.”

Direct Fireplaces 5 star review on 17th April 2023

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Posted 3 years ago

Hi Rob, Thanks very much for your review. It's great to see the new surround in use. We'll be sure to pass your compliments on to Lucy and the rest of the team. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Easy to order online. The product arrived within time. It was missing a damper plate. However, customer services were great - keeping in touch, contacting the supplier and damper plate arrived in the post. So good all round”

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Posted 3 years ago

Hi, Thanks for your kind feedback. We were sorry to hear of the part that was missing upon receipt of the order, but it's great to hear that our customer service team managed to get this resolved quickly. If we can offer any further assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“The fireplaces are excellent. I had a problem with the electric fire: I was sent a gas fire. The electric fire I had an insert which I didn’t need. I decided to send it back and bought one locally.”

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Posted 3 years ago

Hi John, Thanks for your review. We were sorry to hear that you ultimately wished to return your order, but appreciate that you'd experienced difficulty in finding a fireplace that was right for your needs. It's gratifying to receive such positive feedback regarding the quality of our products regardless. In the event that we can offer recommendations or advice in future then please don't hesitate to get in touch with the sales team, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Delighted with the fire. It is so realistic and was easy to install. Gives the room a lovely focal point.”

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Posted 3 years ago

“When we ordered our new fire the expected delivery was 3 to 5 working days , it came within 2 days, the small feet at the bottom were missing, after phoning they were dispatched by first class post and arrived the next day, excellent service,”

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Posted 3 years ago

Direct Fireplaces is rated 4.4 based on 1,007 reviews