Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 976 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 976 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

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“Firstly Direct fireplaces have very competitive prices and was very easy to order online. The limestone fireplace was extremely well packaged on a pallet and in a purpose-built wooden crate interspersed with foam dividers, so as not to chip the limestone. So we are pleased.”

Helpful Report

Posted 2 years ago

Hi, Thanks for your feedback. It's great to hear that you're as pleased as you are with the limestone fireplace and the manner in which this was received. As mentioned in your review, our aim at Direct Stoves is to offer hassle-free ordering with quick delivery and competitive pricing. Please don't hesitate to get in touch if you need anything else for your new fireplace. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I am in throes of upgrading a Grade II rental property and I needed to replace the existing fireplace. I had previously purchased a fireplace from Direct Fireplaces and was extremely pleased with the service and the final result.”

Direct Fireplaces 5 star review on 21st March 2023

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Posted 2 years ago

Hi John, Thanks for your review and for providing a photo of your newly installed fire and fireplace. It's always great to hear from repeat customers. If we can do anything else to assist with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The main reason I haven't given 5 stars, and, maybe it deserves them, but not having glass over the front means the rocks and logs are free to be moved or touched. This fire is not suitable for a home with children or pets that may and probably will pick them up, very dangerous. I am now having to glass glue amounts of the rocks together to make them safer and not small enough to swallow. Only have a dog but this would be too tempting. ALso need to check if the red light stays on in the centre when plugged in but not on ?”

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Posted 2 years ago

Hi Jane, Thanks for your review. We’re sorry that you're not 100% satisfied with the fire received. The electric fire which was purchased is listed as an open fronted as opposed to glass fronted fire on our website; this information is provided so that customers can make informed decisions before purchasing, in terms of suitability for their homes. We appreciate your feedback regardless. If you happen to need any further advice or assistance regarding this order then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Arrived in only a few days very pleased with the fire looks good and does the job well.”

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Posted 2 years ago

“Highly delighted with my purchase had it fitted today and it is a perfect fit and looks fabulous”

Direct Fireplaces 5 star review on 19th March 2023

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Posted 2 years ago

Hi June, Thanks for taking the time to leave a review, and thanks for sharing some photos of your new fire installation with us. We'd agree that it looks fantastic in your room. If you happen to need anything else for your fireplace then please do let us know and we'll be happy to assist further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really helpful staff. Easy to order. Great prices plus small discount due to ordering after seeing on FB. Well packaged, very speedy delivery. A rare experience these days ...but a very easy from start to finish”

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Posted 2 years ago

“Great fire looks great !!!! Well pleased !!! Thanks robert”

Direct Fireplaces 5 star review on 13th March 2023

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Posted 2 years ago

“Lovely Log effect gas Fire, engineer said it was easy to install, Buying experience from Direct Fireplace was straight forward and very quick delivery. Happy to recommend.”

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Posted 2 years ago

“Excellent service from Direct Fireplaces team kept me informed and informed me when my order was going to ship and glad to see a professional courier company used as most products/ orders are damaged whilst in the delivery thase. Very pleased with the fire ordered looks brilliant and very realistic. Thanks Direct Fireplaces.”

Helpful Report

Posted 2 years ago

Hi Eric, Thanks for your review. It's always gratifying when customers report having found our level of service to be excellent. It's also great to hear that you were kept informed in terms of delivery and that the fire looks great upon receipt. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Can’t really comment as still awaiting delivery of part of the purchase…..”

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Posted 2 years ago

Hi James, Thanks for taking the time to provide feedback. We were sorry to hear of the delay to part of your order. We can see that our dispatch team had contacted you on the 16/2/23 following an update from the supplier, advising that an item had fallen out of stock and that there would be a slight delay as a result. Subsequently, we'd agreed with yourself to dispatch items as and when they were received into stock. This said, if you do happen to require any updates or if you have any other queries then please do let us know and we'll see what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Not yet installed but arrived speedily thank you”

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Posted 2 years ago

“Long delivery time and no mention on website that the fireplace comes in several pieces, forklifted off a lorry in a crate. Needs a fitter once purchased at a cost of several hundred pounds.”

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Posted 2 years ago

Hi Jo, Thank you for your feedback. We were sorry to hear of the issue experienced with this order. Due to the size and weight of the granite, marble and limestone fireplace surrounds on our website, these are not generally dispatched as fully assembled units. To do so would be to risk significant damage to the surrounds in transit. We can see that we have previously been contacted for assistance in terms of installation and that one of our colleagues has sent through some instructions to help in putting the fireplace together. With the understanding that it is often easier to have an experienced fitter handle installation, we have also offered to coordinate with our service and installation team in the event that you need any further recommendations in this regard. This said, we’re sorry to hear that we didn’t meet expectations in terms of the level of service that we aim for at Direct Fireplaces. Again, please do let us know if there's anything further that we can do to help. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very helpful through ordering and sorting delivery to northern ireland. Fireplace arrived and great condition. It's beautiful 😍 Many thanks to all.”

Helpful Report

Posted 2 years ago

Hi Catherine, Thanks for your kind feedback. It's great to hear how pleased you are with the fireplace that has been received. As you quite rightly mention in your review, our sales and dispatch teams are always happy to help when it comes to ordering and delivery information. Thanks again for your order. We trust that you'll let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great fireplace and delivered really quickly. Can't fault!”

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Posted 2 years ago

Hi Kerry, Thanks very much for your positive feedback. It's great to hear that you're impressed with the fireplace received as well as the delivery of this order. Let us know if we can provide anything else for your new fireplace. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I love the fire place we bought good quality to”

Direct Fireplaces 5 star review on 22nd February 2023

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Posted 2 years ago

Hi Sharon, Thanks for providing an image of the fireplace in situ. We agree that it looks lovely, and it's great to hear that you're pleased with the quality. Please do let us know if we can offer any future advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I love my new fireplace. Great quality. Delivered on the date we arranged and within 5 minutes of the booking time. I’m very impressed”

Direct Fireplaces 5 star review on 21st February 2023

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Posted 2 years ago

Hi Lesley, Thanks for your review. Your new fireplace looks lovely in your home. We take great pride in the quality of our items and work closely with our shipping partners to try and ensure quick and convenient delivery. It's great to hear that this has been your experience as well. Thanks again for your kind feedback. We hope you'll let us know if we can assist with any current or prospective orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I would definately recommend Direct Fireplaces, ordering was easy over the phone and i was able to use a discount voucher i found. It arrived within afew days and though the wrong one was sent then the correct one was delivered the next day and the wrong one collected. Fantastic service. The fir is in and looks lovely and throws out a good deal of warmth. Very happy and the cat is too”

Direct Fireplaces 5 star review on 17th February 2023

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Posted 2 years ago

“Ongoing situation, still waiting for delivery/installation 4 months after initial order. Review may change after the order is eventually completed. Issues with communication and their supplier. Actual shop have been helpful.”

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Posted 2 years ago

Hi Brian, Thanks for your review. We're sorry to hear about your experience and the delay to delivery of your order. I can see that the items had been purchased as bespoke and that these would have carried an extended lead time as a result. Unfortunately, part of the order had been delayed further due to an issue on the manufacturer's side. I can however see that our dispatch team have been in touch today having received the rest of the order into stock. You should receive further communication in order to get a delivery booked, but we would of course welcome further contact in the meantime if there is anything else with which we can assist. Our apologies again for any inconvenience, but thanks for your patience. We'd certainly appreciate further feedback once the order has been received. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“outstanding service prompt polite great service from the team”

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Posted 2 years ago

Hi Tony, Thanks for your review. It's great to hear that the level of service received was outstanding. We'll be sure to pass on your compliments to the team. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces