Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.36

4.4 Rating 724 Reviews

83 %

of reviewers recommend Direct Fireplaces

4.4

Based on 724 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 20th March 2024

116

Anonymous

Anonymous // 01/01/2019

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“I have ordered a fireplace and it's been installed today I'm devestated as it's two completely different colours This is disgraceful”

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Posted 1 month ago

Hi Andrea, We have tried contacting you to confirm whether everything is now okay with the fireplace in question. As our colleagues in the sales team will have advised, and as stated in the limestone unpacking guide which is available on our website, "the stone may be wet when you receive it; therefore individual components will appear different in colour. Any colour variation will gradually disappear after installation". Naturally, if there is anything else that we can do to help at this stage then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“Beautiful fireplace will shop again with direct fireplace”

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Posted 1 month ago

“Very impressed with the service and quality of the Caress gas fire I purchased from Direct Fireplaces. Good price and regular updates helped to make my purchase a smooth process. Would recommend to all looking for a quality product and a prompt and reliable service.”

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Posted 1 month ago

Hi Amanda, Thanks for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplacves, and that you're been enjoying your new Flavel Caress gas fire. As you mention, these are very competitively priced considering their quality and the sturdy cast iron Caress fascia. Your recommendation is hugely gratifying. Please don't hesitate to get in touch if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“I have already sent one in fact the day after it was fitted I said that the two chaps were great Clean tidy fantastic eye to detail I suggest that you should increase their salary As having staff like them would be hard to replace”

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Posted 1 month ago

“Very pleased with the fire and the lads who fitted it. But still waiting for a receipt I asked to be posted about 2 weeks ago!!”

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Posted 1 month ago

Hi Peter, Thank you for your order and for your review. It's good to hear that you were impressed with the fire received. We have resent a copy of the invoice for goods to the email address on the order as of this morning. If you did need anything else then we would encourage you to get in touch with the team at our Cheadle showroom and they will be happy to advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 month ago

“very helpful excellent service even to the isle of wight thanks again mrs hughes”

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Posted 2 months ago

Hi Mary, Thanks for your review. It's great to hear that you found the service received from Direct Fireplaces to be excellent. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great range of fires, good pricing and fast delivery”

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Posted 2 months ago

Hi Dave, Thank you for your review and for taking the time to upload a photo of the new fire. It's great to see this up and running. As you mention, we take pride in our great selection of competitively priced electric fires and our free one-man delivery service. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Customer service (Leanne) was very good. The people who fitted the new chimney pot were very quick, efficient and pleasant. The fire fitter Phil was a very nice chap and has done a good job fitting my new fire. Very pleased overall.”

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Posted 2 months ago

Hi Christine, Thank you very much for your review. It's great to hear that you've been so pleased with the new gas fire. It's also fantastic to hear that our colleagues in the fitting team were so helpful in arranging the installation. We'll be sure to pass on your kind words. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“One slight hicup Direct Fireplaces asked me to nominate a delivery day :- Tuesday 13 th Feb 2024. The fire arrived without warning :- Wednesday 7 th Feb. Fortunately I was in at the time. Product arrived in good order. No problem.”

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Posted 2 months ago

Hi David, Thanks for your review. We are sorry to hear that the fire turned up earlier than was expected but it's good to hear that you're pleased with the order overall. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“The fire I ordered was out of stock however I was told there was one available in the warehouse that had been a cancellation. Paid then had to chase delivery to be told on inspection the trim was damaged & they would have to order a new trim. Waited, then had to chase again. Finally arrived with me and yes trim still damaged. I doubt they ordered the new trim! Either that or unlucky to have two damaged trims. Paid nearly £800 for what I thought would be a brand new fire. Due to all the hassle & paying a fitter, we’ve left it fitted with a damaged corner. Would not buy from again.”

Helpful Report

Posted 2 months ago

Hi Beverley, Thank you for your review. We are sorry to hear of the issue experienced with this order. We can confirm that a new trim and fret were ordered for the fire in question and can only apologise that the new frame had also arrived with damage. If it would be possible to send a photo and your order details to our customer service email, customerservice@direct-fireplaces.com, our team would be happy to speak to the supplier and look into this further for you if need be, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Direct fireplace had exactly the fireplace I was looking for, paid on line, came 3 days later ,but when delivery man was carring it to my home from the van , the box was damaged and a hole on top and side, had to decline as the box was damaged, and not sure if all the parts were damaged too. Contacted direct fires who ordered another fire , but this time had to wait 14 days for replacement. This time when the delivery man carried it to my home from the van ,parts were dropping out the bottom and a trail of parts were on the road! again declined delivery . I requested a refund . I know things can happen! . But twice! , I needed a fire so went elsewhere. It’s a shame this happened, but packaging wasn’t good.”

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Posted 2 months ago

Hi, Thanks very much for your review. We were sorry to hear of the issues experienced with this order; it is very unusual for this to have happened once, let alone twice, and we can completely appreciate your disappointment. We can see that a full refund has been processed for the order as of yesterday. In addition to this, we have fed back to the supplier regarding the problems reported, so that we can ensure the highest possible quality of service and delivery going forward. If there is any other way in which we can assist at this stage, please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great range and very helpful staff.”

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Posted 2 months ago

Hi Tony, Thanks again for your order and for your kind review. It's fantastic to hear that you were impressed with our range and the assistance provided by our sales staff. If we can offer any further advice then please don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Easy to order. Delivered quickly. Good service all round.”

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Posted 2 months ago

“Great fireplace .excellent value.no problems whatsoever excellent delivery”

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Posted 2 months ago

Hi Keith, Thanks again for your order and for your review. We really appreciate your having taken the time to provide a photo of the new suite. The Suncrest Stockeld is an attractive and contemporary electric fireplace and we're glad that you're so pleased with it. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“A REALLY GOOD SERVICE FROM DIRECT FIREPLACES.GREAT VALUE FOR THE PRODUCT I BOUGHT. DELIVERED FREE OF CHARGE AND ARRIVED ON TIME .”

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Posted 2 months ago

Hi James, Thanks very much for your kind review. It's great to hear how impressed you were with the service received from Direct Fireplaces and our delivery partner. As you mention, we offer free one-man delivery throughout the UK mainland so that customers can receive their new fireplaces quickly and affordably. If we can assist further with any current or future orders then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Everything was fine.”

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Posted 2 months ago

“Excellent customer service when there was a glitch over online payment, with a representative calling back within 10 minutes to sort out the problem. Prompt delivery of the fire.”

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Posted 2 months ago

Hi Carol, Thanks very much for your review. We're sorry to hear that there was an issue with online payment but we're glad that our sales team were able to get the order sorted in a timely manner. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Absolutely brilliant company. Everyone so helpful. Fitter was amazing. Would definitely recommend.”

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Posted 2 months ago

“Sales , ordering and delivery as promised went perfectly however there was no user manual within the packaging of our new forest fire , we were promised a copy by post which to date has not materialized ?”

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Posted 2 months ago

Hi Jon, Thanks for your order and for your review. The New Forest media wall fire range comes highly recommended, and it's good to hear that the ordering and delivery process went perfectly. That said, we're sorry to hear that you did not receive a user manual. We have sent a copy electronically to your email in the meantime, and have again requested a physical copy to be posted to you. Let us know if we can advise further in the meantime. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Service was fantastic, installation was fantastic, also Steve installed a new boiler thermostat, he did a fantastic job and would fully recommend him.”

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Posted 2 months ago

Hi Nick, Thanks very much for your order and for your review. We trust that you're enjoying the new fire and it's great to hear that the installation went well. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 724 reviews