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Digital Converters Reviews

4.9 Rating 8,542 Reviews

100 %

of reviewers recommend Digital Converters

Company Reviews

4.9

Based on 8,542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Digital Converters:

Digital Converters provides professional conversions of video tapes, cine film, photo slides and albums to DVD, MP4, memory stick and cloud. Safe, high quality transfers of your outdated media.

Visit Website

Phone:

01423 319041

Email:

info@digitalconverters.co.uk

Location:

Unit 1 Barugh Avenue,
Ripon
North Yorkshire
HG4 5FG

Digital Converters 5 star review on 1st February 2024

Digital Converters 5 star review on 10th September 2023

Digital Converters 5 star review on 13th February 2023

Digital Converters 5 star review on 21st December 2022

Digital Converters 5 star review on 21st December 2022

Digital Converters 5 star review on 14th August 2022

Pamela Bainbridge

Digital Converters 5 star review on 27th April 2022

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is important to check the converted videos as soon as possible once you’ve received them because unfortunately the video I had converted had been cut short and they hadn’t sent me the full video. Just as well I checked it! But I contacted the customer support and they were incredibly helpful and got it sorted the same day. Turns out it was a mistake with their system or something that cut the video short. So I do recommend them but it is very important to double check the converted video in case they mistakenly haven’t transferred the entire video. Other than that, very good and will use again.”

Posted 2 years ago

“We found it expensive for 7 tapes with USB.”

Posted 2 years ago

“Disappointed. My large order took longer than anticipated to be completed. I had agreed, verbally, for my slides to be downloaded onto two memory sticks which I had provided. The slides were returned, but the two memory sticks were missing. The slides had been downloaded onto seven DVDs. The accountancy system is very quick at issuing daily reminders, even if your five days included Christmas Day and Boxing Day!”

Posted 2 years ago

Hello Roger, Sorry to hear you are disappointed with the service. We do not accept memory sticks being sent into our business for data security reasons, which is why we did not transfer the files to your sticks. There must have been some misunderstanding here, as it is against our company policy to do this. I can see from when you notified us of this we delivered two replacement memory sticks to you next day, free of charge, so we hope you enjoy them and if you need anything else, please let us know. Kind Regards, Team DC

Posted 2 years ago

“Tracking great, dispatch great, just the end product that's lacking. Both audio cassettes I've had converted have been recorded at a very low level and the opening tracks are dull and flat. This isn't down to the source, I've had Both converted elsewhere and the sound quality is far superior.”

Posted 2 years ago

Hi Mark, We're really sorry to hear you're unpleased with the results! Sometimes quality issues can slip through without being detected. Usually, we would get your cassettes back into re-transfer so we can correct the problem. However as it sounds like you have already fixed the issue elsewhere, we've issued a full refund and hope that provides some consolation for the poor quality files you received. All the best, Team DC.

Posted 2 years ago

“Was generally pleased with the results. The first reel of my daughter as a toddler was too dark and I couldn’t change the contrast. The editing was fine although you couldn’t have known the chronological order of reels. The reel of my brother getting into a car was in a strange order. The individual scenes were very short due to the photographers! Would rate 3.5 stars. Thank you”

Posted 2 years ago

Hi Jenifer, Thanks for the feedback, and apologies for the issues you're finding with the quality! Could you let us know which reels were too dark? We'll take a look and might be able to adjust it for you. Although this can't be guaranteed, as it is possible due to the film being underexposed (which is caused by the original filming). Also if you have a specific order you would like the films re-ordering into, we can get this corrected too, just let us know :) All the best, Team DC

Posted 2 years ago

“Took longer than I thought and I’m quite disappointed with the quality - but maybe I expected too much. Thank you for the service though”

Posted 2 years ago

Hi Michelle, Sorry to hear you were disappointed with the service! I've had a look at the backups we have and the quality seems to be very typical of any VHS transfer without any video distortion. Having said this, we do operate a satisfaction guarantee and are more than happy to get the tape back in to re-transfer and see if there is something we can do to improve it further. Let us know if you would like to do this, and we'll make sure to push it through the process nice and quick for you :) All the best, Team DC

Posted 2 years ago

“For a cine film that lasts just over 2 minutes, I thought the time taken to produce the DVD was unexpectedly lengthy. My other disappointment was the soundtrack music - more appropriate for a funeral!”

Posted 3 years ago

Hello Paul, We are more than happy to reproduce your DVD without a soundtrack, as the classical music we apply may not be to your taste :) Would this be a suitable solution for you? All the best, Team DC

Posted 3 years ago

“Sent 2 tapes in, got 2 x tapes back... only one copied due to damage but still billed for both. Think ill go elsewhere for the rest doing...”

Posted 3 years ago

Hello Wayne, Apologies for the delay with the refund, with stripe payments this can take 5-10 working days to come through on your end. It is our policy to refund and blank tapes, or tapes that we aren't able to transfer :) Unfortunately, with one of your tapes it had deteriorated past the point where we could recover any useful footage from it. This is why it is super important for any old tapes to be digitised before the precious content is lost forever. If you have any other concerns about your order, please let us know and we'll be happy to help :) All the best, Team DC

Posted 3 years ago

“Took longer than I thought it would. About 3 weeks to turn around”

Posted 3 years ago

“only one hi8 copied to dvd. promp turnaround”

Posted 3 years ago

“They sent me someone else’s dvd so I’m waiting for mine to arrive”

Posted 3 years ago

“Got my dvds but they forgot to put the usb stick in. Rang up and was sent a few days later. Other than that was okay”

Posted 3 years ago

“Not really what I expected, to be clear that’s my fault. I expected the old footage to have been improved and tweaked a little, but it was simply copied to a usb stick which I could have done myself. Customer service was fine just not what I expected that’s all.”

Posted 3 years ago

“Quality and costing good feel little more time spent to check orders are complete before sending out for first time satisfaction. All in all quickly resolved with no issues thanks, would use again.”

Posted 3 years ago

“Great service on tje first order, missed an iten to be placed on USB, response to email have been good, but unfortunately still waiting for tje missing file that was promised to be sent. Not received yet.”

Posted 3 years ago

Hello Cheryl, Really sorry to hear you have not received the replacement memory stick yet. We did send it out on the 8th of September, so it should be with you shortly :) All the best, Team DC

Posted 3 years ago

“You kidding!!! Nearly 5 weeks and I still await my order. Come on!!!!”

Posted 3 years ago

“A dvd was missing from my order it took over 2 weeks for the dvd to arrive but I’m happy with it - my advice is order as early as possible just in case - this was for a golden wedding and arrived 2 weeks too late - it was still enjoyable to see so many people who are no longer with us ,come to life once again and I would use Digital Converters again but allow plenty of time !!”

Posted 3 years ago

“The initial order came back with only one USB and was incomplete. After an email I hoped to get them back first week after Christmas (my mother having missed seeing them over her Christmas visit) I made a further enquiry and was told that the order had been misplaced. Eventually received them the following week. Whist the outcome was eventually satisfactory the experience could have been better.”

Posted 4 years ago

Hi Robert, Sorry again for the delay on your order, just to confirm it wasn't an issue with misplacing your order, the issue had been inputted in the wrong part of our system which caused a delay. If you do have any further questions regarding this, please get in touch :) All the best, Team DC

Posted 4 years ago

“Didn't initially convert the reverse of the tape but very quickly sent a revised version when informed. I would recommend specifying if you want separate files for each track as I received one very long file with all the tracks on it. This is no good if you want to use individual tracks.”

Posted 4 years ago

“Service was prompt. I am disappointed with the picture quality on DVD from the first Video recording. All the videos were taken on same camera and settings, same operator. Peter Fines”

Posted 4 years ago

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Digital Converters is rated 4.9 based on 8,542 reviews