Diddikicks Reviews

Name: Diddikicks
Address: Coe House, Coe Street, Bolton, BL3 6BU, Bolton
Rating: 4.85

4.9 Rating 2,109 Reviews

97 %

of reviewers recommend Diddikicks

Company Reviews

Metrics

Info

4.9

Based on 2,109 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Diddikicks:

Diddikicks® Is The North's Largest Pre-School Toddler Football Club.

With Over 500 Local Classes For Toddlers Ages 18 Months To 5 Years
Join Over 30,000 Toddlers That Have Enjoyed Being Part Of TeamDiddi®

Visit Website

Phone:

01613004665

Email:

info@diddikicks.co.uk

Location:

Coe House, Coe Street, Bolton, BL3 6BU
Bolton
BL3 6BU

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Diddikicks 5 star review on 13th April 2024

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left a review yesterday which has magically disappeared, no doubt Diddi kicks deleting any negative reviews! Poor coaching, as in there is none! Save yourself some money and buy some cones and a goal from Amazon.”

Helpful Report

“Don’t seem to do anything in the session. Set up times ridiculous Activities once ready are not age appropriate”

Helpful Report

“Washed the kit once and his name and number has already come off”

Helpful Report

“Well organised and fun”

Helpful Report

“After telling coaches for months we had left , the company still have been charging us . Think its actually disgusting considering we carried on paying throughout the pandemic. And now being refused the full payment back”

Helpful Report

“Just get messed around, applied in may, was told we would be in by September still never heard anything. Then was sent an invite for a club no where near where we live, then our details was removed because it wasn’t accepted and decided to put us on the waitlist again to wait another 4 months! Shocking service, glad my son won’t be attending”

Helpful Report

Hi, Sorry to hear you are not happy with our service. I have looked into your profile and can see you emailed us in July asking where you are up to on the waiting list and we offered to put you on the waiting list for a nearby stadium with less of a wait (Halton). This was done and you were invited down to there on 25th October and we didn't hear back from you so you were removed from the system as we can't hold places due to the waiting lists. You then got back in touch on 14th November and we added you back onto the waiting list again and sent another invite via email. A text was then sent on 15th November and a voicemail left on 17th November. We didn't hear back from you after all 3 communications. The text says - "Please note, due to waiting lists, we can only hold the invite for 24 hours". Therefore we then removed you from our system assuming you were no longer interested due to no communication. You got back in touch on 20th November to tell us the day and time wouldn't work any longer as your circumstances had changed. We offered you a Saturday class at Halton or for you to wait for your original choice of Armley but as you had been removed from the system you would have been waiting from the bottom again for both classes. You then asked to be removed from the system. As you know yourself from being on the waiting list you can be waiting a long time for a place which is why we send the email then 24 hours later send a text and give you a further 24 hours to respond. If you would have got in touch to say Halton wasn't suitable and asked to remain on the Armley waiting list your details would not have been removed. Unfortunately we can't hold spaces/keep your details if we don't hear from you as other people are waiting for those spaces so wouldn't be fair to those waiting. Sorry we couldn't accomodate you at this time. Kind Regards, Becky

“I have given the scourge on the fact that we did not get the socks for the kit free with it, I had to pay extra 5 pound for the including postage I have a nephew who attends diddie kiks and when he signed up he revived socks in his sign up bag,”

Helpful Report

Hi Mike, Sorry to hear you are not happy about not getting socks for free in your sign up pack. We do specifiy the socks don't come as part of the sign up pack in the sign up email and you have the opportunity to add them in at a discounted cost during the sign up process. As you didn't add them during sign up and bought them through our shop afterwards there will be a postage cost to pay as with any online orders. I imagine your nephew's parent added the socks as extra when they signed up which is why they received the socks. Kind Regards, Becky TeamDiddi

“Kit has not been received and the dispatch team were not eager or helpful and did not resolve our query satisfactorily! One disappointed family!!!”

Helpful Report

Hi Sean. I must say I think a 1 star review for a postage delay seems a little harsh. As discussed via email, we're unable to raise an issue with Hermes, the courier, until their 3-5 day window has passed. I can see you wrote this on the 4th day. I appreciate you were eagerly awaiting your kit, but we did post your parcel along with 800 others. Once we pass beyond the 5 days, we're able to raise a complaint with Hermes, but wouldn't be able to take any action until that point. I'm sorry you've had a poor postage experience, but hope you enjoy your class this weekend.

“Should clearly advertise that they are not an all inclusive company and have no facilities unless your neuro typical. Zero empathy shown.”

Helpful Report

Hi, I'm sorry you feel this way, it was myself that spoke to you via email and clearly explained and answered your questions as shown below - "Our coaches are not qualified to deal with autism but all we ask is that you speak to the coaches when you attend and discuss the best way your child can enjoy their experience as every child is different." As it says above our coaches are not qualified and as far as I'm aware after speaking to the coaches there were no issues at the class at the time of you attending your free trial. If you would like to discuss further please do get in touch. Kind Regards, Becky

“I received an invite to attend, right place and time, and I’m here now Nobody turned up, no phone call, really poor Email to confirm trial, text message to ask me to confirm. What looked to be a really good experience, has in fact turned out to be nothing at all. The pictures look good and I was all for it, but bad form diddikicks”

Diddikicks 1 star review on 6th September 2020

Helpful Report

Hi, As you can see from the trial invite email above that was sent to you we are at a temp stadium in the hope that from a date in September (to be confirmed) we will be back at Marden Bridge Sports Centre. As you have found out today they unfortunately are not opening for our hire at the minute therefore we have been left to find a temporary venue until we can be back in. We would love to have you back down to the temp venue, if you are still interested. We have replied to your email sent this morning. Kind Regards, TeamDiddi

“No involvement from whom running the class 1 member of staff may aswel not have been there. I could have got more out of my son at the park with the ball rather than that group”

Helpful Report

Hi, Sorry to hear this, we have passed on your review to the Barnsley team for them to look into this further and act on your feedback. Kind Regards, TeamDiddi

Diddikicks is rated 4.9 based on 2,109 reviews