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Dexam Reviews

4.8 Rating 1,136 Reviews

96 %

of reviewers recommend Dexam

Company Reviews

Product Reviews

4.8

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

cs@dexam.co.uk

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Dexam 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing. The knife sharpener was delivered quickly but the customer service appears to be non-existant and the account software seems to have problems. Having ordered, I did not receive an acknowledgment email. From my side this looks like sending an order into a black hole. I sent an email to customer services which has not had a reply 8 days later. I then found that my password manager had not recorded my password for the account and asked for a password reset. I didn't get an emailed link and apparently no account existed for that email address. I then tried to re-register under the same address to be told that there was already an account under that address. I then gave up. Not impressed.”

Posted 2 years ago

Dear John, Thank you for your valuable feedback, we are extremely sorry about the errors you have encountered while ordering your knife sharpener. We work extremely hard to improve our systems and customer service and rest assured the relevant feedback will be passed down to the departments. Kindest regards, Pete.

Posted 2 years ago

“Have used the Spiralizer once and quite pleased wilh the result which will improve with use. A beautifully made piece of equipment.”

Posted 2 years ago

Dear Evie, Thank you for taking time out of your day to review your experience with us, We are pleased that you're satisfied with our Spiralizer so far, we hope to welcome you back again soon. Thank you for choosing to shop with us. Pete.

Posted 2 years ago

“I found the product that o bought not very easy to use I have just put it away I. A cupboard it was a waste of my money.”

Posted 3 years ago

Dear Customer, We are so sorry to hear that the product was not easy to use and apologise for any inconvenience this may have caused, rest assured we will investigate the matter for you, could you kindly provide us with the details of the product to assist us with the investigation, alternatively please email us directly on cs@dexam.co.uk or call 01730 811 811, Kindest Regards, Pete.

Posted 3 years ago

“It was good quality but very small. I expected it to be bigger than that so returned it”

Posted 3 years ago

“Product great, delivery wasn't. Next day delivery missed and sent by Royal snail mail which took 4 days. In fairness the company offered to refund the premium postage.”

Posted 3 years ago

“Delivery was good but the spiralizer does not work properly the prongs do not line up when you put something on them”

Posted 4 years ago

“I bought these for a friend so he could get the 10% discount for first time buyers. Why you don't offer repeat buyers 15% off is inexplicable. Its the sort of customer service that one expects with bank offers. Communication was great and delivery prompt. There is no unsubscribe button on your junk email so you lost 2 stars.”

Posted 4 years ago

“Great product but poor service. The cut off for Christmas delivery was 10 am Monday and I had placed my order the Friday before. I paid for express delivery, £7. However at 11 am Monday I was told that due to a lack of age verification the knife would be delayed. I had received no request or instructions on how to provide the age verification despite receiving other emails from them, I suspect that they missed the delivery and were making up excuses. When they finally dispatched the knife they sent it via standard delivery prolonging the delay. Overall it was 6 days late and missed Christmas. Such a shame as when it arrived it was beautiful and I appreciated the bio-degradable packaging. I would not recommend buying directly from Dexam.”

Posted 4 years ago

Dear William. Thank you for your considered review. We're glad you love the knife, but not happy that our service didn't measure up to your expectations. We have looked into your case, and seen that you ordered the knife on the Friday evening, and we should have told you immediately on Monday morning about the delays that would be caused by age verification. To be honest, we are still getting used to the new legislation on this, and we know we need to be slicker. Thank you for advising us, and, if you did choose to give us another chance, please email me beforehand at rmg@dexam.co.uk, and we will give you a promotion code. Regards. Roger

Posted 4 years ago

“I would have marked higher if, when I was placing my order, I hadn’t clicked on a 10% discount button on 2 separate occasions but Dexam did NOT send a code to my e-mail address so I ended up ordering with no discount at all. I am pleased with the items I received, but not with a website that offers a discount but does not give it!”

Posted 4 years ago

Dear Judy. Thanks for this, and we are sorry the system didn't work on that occasion. We have seen your order, and will refund 10% through your payment method. Please come back again! Regards Roger

Posted 4 years ago

“Polite staff, but disappointing delay (2 weeks) for staff to find out if Carving Knife would be available ! Then very disappointing delay in delivery completely owing to the choice of UPS as courier --- I was required to sign for delivery and had to stay home 4 days waiting for UPS as they repeatedly MISinformed me that delivery was in progress. Do Check UPS reviews to see how 92% of 3,000+ reviews are 'Bad'. Amazing! Be warned.”

Posted 4 years ago

Hi there We are so sorry for these delays and realise how frustrating they are. We are trying to get an age verification delivery system that really works in the new year. Meanwhile, we really hope that you enjoy your knife. Merry Christmas and many thanks, Romey

Posted 4 years ago

“I am very happy with the products but very disappointed with the fact that I had to pay an additional £3.00 to Royal Mail so that it could actually be delivered 🤔”

Posted 4 years ago

Hi Mark We are really sorry about this delivery charge and can't see a reason for it, could you give us some more details? Many thanks and Merry Christmas Romey

Posted 4 years ago

“Over the moon with service and speedy delivery, updated on process of the order throughout, very pleased with my purchase. Would recommend this excellent company to anyone. Very happy customer.”

Posted 4 years ago

Hi Robert, Thank you for taking the time to give us feedback. We're so glad to see that you found our customer service, delivery, and product quality to be of a high standard. However, in reference to your 3 star rating, we would be grateful to know if there is anything we can improve on? We hope to see you shopping online at Dexam again very soon. Many thanks.

Posted 4 years ago

“The ordering process was simple and straightforward. Considering I ordered just after Christmas the delivery was very quick. Thank you very much for a very useful cosy for my cafetiere.”

Posted 5 years ago

Dear Patricia. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that you found the process straight forward and simple to use, while our delivery service even over Christmas to be quick. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 5 years ago

“Good prompt service however, the rectangular griddle pan ordered was sold as induction suitable but unfortunately the bottom surface is dished and only makes contact with the hob in a very small area at each end. This is totally unsuitable for an induction hob and had to be returned.”

Posted 5 years ago

Hi there. Thank you for taking the time to leave a review of your experience when shopping online at Dexam. We were pleased to read that your received delivery service was efficient and quick. It saddens us to read that the griddle pan was not suited for use with your hob but are pleased that our customer service team were helpful in processing your return. We hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 5 years ago

“Our parcel arrived in good time and beautifully packed. One small thing: we gaily threw away all the ‘polystyrene’ beads in the dustbin only to discover when we reached the bottom of the box that they were soluble in water. So I had to fish them out of the wheelie. A note on the top of the parcel would have prevented this. Well done for going for soluble packaging though!”

Posted 5 years ago

Hi there. Thank you for taking the time to leave a review of your experience shopping online at Dexam. We were pleased to read that you were satisfied with the delivery service along with the packaging of your order. We are particularly proud of our eco-chip packaging and believe more companies should feature these disposable chips when shipping their online orders. Thank you for raising your concern about the location of the note and we will pass this comment on to our warehouse team. Thank you again for leaving a review and we hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 5 years ago

“Arrived very promptly, was pleased with the quality and size of the properly. My only criticism is I was expecting a pair of the aga toppers but only one came in the order so had to order another one.”

Posted 6 years ago

Dexam is rated 4.8 based on 1,136 reviews