Dexam Reviews

Name: Dexam
Rating: 4.83

4.8 Rating 1,136 Reviews

96 %

of reviewers recommend Dexam

4.8

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

cs@dexam.co.uk

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Dexam 5 star review on 10th January 2018

Lena F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought pan after cooking when it's dry it's all gone rusty,instead of helping with the healthy lifestyle it's so dangerous to use it I suggest everyone plz think twice to buy these pan”

Helpful Report

Posted 2 years ago

Hi Naz, Thank you very much for taking the time to review your purchase. We are so sorry hear that your pan has gone rusty. We take this matter very seriously and a member of the team will contact you directly to find out more information and hopefully get to the bottom of it. We will be in touch later on today, The Dexam Team

Posted 2 years ago

“Items have not arrived”

Helpful Report

Posted 2 years ago

Dear Karen, We are extremely sorry that your items have not arrived yet, Could you kindly get in touch with us either by email: cs@dexam.co.uk or telephone on: 01730 811811 and we will be able to further assist you with this. Kindest regards, Pete.

Posted 2 years ago

“This wok was purchased after a lot of instore discussion. However despite being careful, it still has ended up like this. It had a lifetime guarantee so I am hoping I can get it replaced. The handles etc are still in big condition but as specified they have never been submerged under water.”

Helpful Report

Posted 2 years ago

Dear Alexandra, We are sorry that you're having trouble with your wok, rest assured we are here to help. Please could you email us: cs@dexam.co.uk and we will be able to further assist you with your wok. We look forward to your contact. Kindest regards, Pete.

Posted 2 years ago

“Chef’s Choice Trizor XV EdgeSelect Sharpener Platinum ordered on 8th May, no updates from UPD/DPD or some reputable courier who will give me an email with tracking I could use. Then order status shows as completely on the account on their website. Emailed customer support who said that the courier(can't even name it or provide tracking on replying to an upset customer who is upset that they did not receive their product) delivered it at 12.00 to LIM. I am just appalled cos I was in and there was no phone call and it was apparently delivered specifically at noon to a person who is addressed as LIM(dodgy eh cos since when do people make a delivery specifically at noon) when my first name is Joshua and when I received signed for deliveries myself I always made sure they put it down as Joshua(first name) and the Lim(Last name) Email then makes it entirely my responsibility to find my own parcel that I DID NOT SIGN FOR and not a word of them even mildly apologetic or empathetic in the reply email(and no I don't consider kind regards to be kind words). 10% discount for 1st customers was why I chose them over Hart of Surt and I now regret it.”

Helpful Report

Posted 2 years ago

Dear Joshua, We are really sorry that you have had these problems, and are contacting the courier urgently to see what happened. We will let you know as soon as we have an answer, and, in the meantime, would like to offer you a £25.00 voucher for use on the site, as a token of our sincere apology. Best wishes, Pete

Posted 2 years ago

“I purchased a 5L mixing bowl from John Lewis yesterday and could not remove the l’able from the bottom of the bowl because of the glow used despite using all possible ways”

Helpful Report

Posted 2 years ago

Dear Ibrahim, Thank you for your comment. This is not a problem we have encountered before and it's a product where we have sold thousands. Maybe it is a small batch issue. Please soak in warm soapy water for ten minutes, and then take a non- metallic scouring pad to it. If that doesn't work, I would use an alcohol like lighter fluid. of course, we will replace it via John Lewis if it is still stuck. Meanwhile, we will ask the supplier to ensure that this is not an ongoing issue. Thanks again. Kind regards. Pete

Posted 2 years ago

“We ordered a knife sharpener from Dexam in Decemeber. Hadn't received it by March. No response when we emailed customer service. Had to get a refund through Paypal. Avoid at all costs”

Helpful Report

Posted 2 years ago

Hi Yvonne, We are very sorry that your experience with us was negative. Like any company, we make occasional mistakes, and we try hard to sort them straight away, and at our expense. It appears that your emails on the subject were not reaching us, or else we would have sorted the problem quickly. Thank you for your feedback. Kind regards, Pete

Posted 2 years ago

“This item is useless. I adjusted the time to suit the 1000 power setting, following the instructions, but the eggs were just about cooked, any longer and they became hard It is impossible to remove the water remaining after cooking. I will go back to my old system which gives reliably cooked and hot eggs.”

Helpful Report

Posted 3 years ago

Dear John, We are really sorry that you are disappointed with this product, which we have sold for some time without any problems. It may be that it was faulty, in which case we would happily send you another, or that you simply want a refund. Please let us know, Either way, we would really like to see you back again, so please let us sort the problem for you! - Pete

Posted 3 years ago

“I have still not received my order that I placed on 7 December. On 8 December a despatch email was sent but with no tracking information. After almost 2 weeks. Very poor service .”

Helpful Report

Posted 3 years ago

“I bought this Dexam professional carbon steel wok from Tkmaxx. I thought it was a good product as it looked strong and heavy and to my disappointment see attached, what it turned out to be after one use. This wok cannot be used at all now. Very disappointed.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have had this problem with your wok, which is not at all usual. If you take it back to where you purchased it, they will give you a new one, and send the problem one back to us so that we can check it out. - Pete

Posted 3 years ago

“Still not received! Not sure whether it is still in transit or has been lost due to delays with Covid19 deliveries. Was despatched on 14 April.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking time out of your day to review our service and providing us with feedback, we apologies for the delay in response. If the item is still not with you please do contact our customer service team: cs@dexam.co.uk Pete

Posted 3 years ago

“This was a gift for a friend whose used this type of bean slicer for years and needed a new one. It doesn’t work! It will not slice the bean at all whichever way she’s tried to use it! Very disappointing as it was meant as a Thankyou gift. Please advise how you can rectify this problem”

Helpful Report

Posted 4 years ago

Sorry to hear your friend has received a faulty bean slicer. I believe our Customer Services Manager has recently been in contact with you and has arranged a replacement to be sent directly to your friend’s address. I hope they will be satisfied with the item but if there are any further problems, please do let us know. Pete

Posted 4 years ago

“Unfortunately the bean slicers that I ordered were too blunt to do the job and not one of the beans out of the packet I'd bought could be sliced. I'm sending them back with the help of Donna, the excellent member of your staff who answered my call of complaint.”

Helpful Report

Posted 4 years ago

Hi Simmy. Thank you so much for your comments. Our bean slicer has been an incredibly successful part of our collection for years, so your comments are very important to us. We will check the latest consignment to see if it is a batch issue, as we have certainly not had it before. Thank you, again, for taking the trouble to write. Regards Romey

Posted 4 years ago

“I ordered a baking tray as advertised on the Dexam website, with dimensions 30cm x 22cm. The product which arrived was the wrong size, at 27cm x 21cm, although the invoice stated my required dimensions. Customer Services responded promptly but advised they did not do a baking tray 30cm x 22cm. It is misleading to offer something for sale which cannot be supplied.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are sorry to hear that you weren't happy with your experience. The product you ordered, as our Customer service Manager told you, has outer dimensions of 30 x 22cm and inner dimensions of 27 x 21 cm, both of which are clearly stated on the site. Whilst we are very sorry that this product was not suitable for your baking, we also have to say that we would never list a product on our site that cannot be supplied. Meanwhile, we hope that you were successful in finding the exact product you wanted. Best regards. Roger

Posted 4 years ago

“Haven't received my order yet, so cannot commet.But not good.”

Helpful Report

Posted 5 years ago

Hi Linda. We are sad to hear that you are still waiting for your order to arrive. I recommend that you contact our Customer Service team either at cs@dexam.co.uk or on 01730 811888 and they can look into this matter further for you. Many Thanks, Charlotte

Posted 5 years ago

“I still have not received my order. I realise it is the courier that maybe at fault, but you have chosen to use them. On reflection l don't believe I will ever see my order.”

Helpful Report

Posted 5 years ago

Hi Donna. First, let me say how disappointed we are with our courier for delivering to the wrong address. I understand from talking to our customer service team here at Dexam that they have been working hard to resolve this issue on your behalf. I have also been informed that UK Mail was attempting to redeliver your order on Tuesday 29th January. I hope that the re-delivery was a success and that our Customer Service team has been helpful during this unsure time. Any queries about your order, please feel free to contact our Customer Services who always strive to be helpful in all circumstances. Thank you for your message and we hope to see you shopping online at Dexam again in the future. Many Thanks, Charlotte

Posted 5 years ago

“I was looking for a small pan something to maybe heat milk up in nothing else when I received my Dexam pan it wouldn't of looked out of place in a dolls house. Customer service didn't bother answering when I raised this concern so they can read it on this review. Disappointed & a waste of money.”

Helpful Report

Posted 5 years ago

Hi Zoe. Thank you for taking the time to leave us a review of your ordered Vintage Sauce Jug in sage. We were deeply disappointed to read that your order did not meet to your required needs and that our customer service team were unresponsive when contacted. I have forwarded your review on to our customer service team, who after catching up from the Christmas madness can work to address your query. Feel free in the meantime to reach out to our team on 01730 811888 or at cs@dexam.co.uk and they can resolve this issue for you. Many Thanks, Charlotte

Posted 5 years ago

“The product was useless to me, sorry”

Helpful Report

Posted 5 years ago

Hi there. We are really sorry that you weren't satisfied with your purchase. If you have a second, please email me (rmg@dexam.co.uk) and give me a bit more detail as to what was wrong with it. If you can, we will happily send you something else for free, as we are grateful that you took the trouble to let us know. Kind regards Roger

Posted 5 years ago

“I brought pan soon as I started heating it made noise bang I found it cracked the pan was rubbish.”

Helpful Report

Posted 5 years ago

Hi Steven, We are really sorry to read that you have had this experience with our Chasseur crepe pan. We have been selling these crepe pans from the same French factory for over 20 years and very rarely get problems as they are built to the highest specifications. Please contact our customer services at cs@dexam.co.uk or on 01730 811888 and we will be happy to replace and award a small gift for the trouble that this has put you through. Thank you for your review and we hope to resolve this issue shortly. Many Thanks, Charlotte

Posted 5 years ago

“My experience with dexam was fine and my Spiralizer arrived on time. Unfortunately the Spiralizer is probably the worst gadget I have purchased. Unless carrots are big and fat small pieces of carrot go all over the place. Most of it ended up on the floor. Other than courgettes and cucumbers I can’t think of any other vegetable I can use this for. I’m afraid it will be swiftly offloaded at the next car boot sale.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are pleased to hear that your experience using our site and the arrival of your order met your expectations. However, we are really sorry to hear that you did not get on well with our Spiralizer. If you think there might be something wrong with this item, we will gladly replace this for you and send a new one out. Please contact our customer services team by emailing cs@dexam.co.uk or you can give us a call on 01730 811811 and they will be happy to help. Many thanks, Andy

Posted 5 years ago

“The cream vintage coffee pot ordered arrived damaged inside and out with a poorly fitting lid, very disappointed that it was not checked properly before being despatched”

Helpful Report

Posted 6 years ago

Hi Liz, Thank you for your review. I am very sorry to hear that you were not happy with the item you ordered and that it was damaged when you received it. We strive to ensure all of our orders are checked before leaving our warehouse and unfortunately on this occasion, an item went out that was clearly damaged for which we apologise. I have spoken to our customer services team who have informed me that they have received the damaged item back and have processed a full refund for you inclusive of the initial postage costs you paid. They are also waiting to hear back from you regarding the refund of the postage you paid in order to send the item back to us which we will gladly refund for you also. I would like to offer you a small gesture as means of an apology for the issues you had with your order. I will have a chat with customer services and ensure this gets sent out to you soon. If there is anything else we can do to help with this matter, please do not hesitate to get in touch and we will be happy to discuss further. Many thanks, Andy

Posted 6 years ago

Dexam is rated 4.8 based on 1,136 reviews