Dexam Reviews

Name: Dexam
Rating: 4.83

4.8 Rating 1,136 Reviews

96 %

of reviewers recommend Dexam

4.8

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

cs@dexam.co.uk

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Dexam 5 star review on 10th January 2018

Lena F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rubber bottom piece fell off after a month. Cheese gets stuck in the grooves and starts to smell if it’s not been thoroughly cleaned. I’ve had to super glue it together. Does a good cheese grater exist?!? Avoid this one if you want quality.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We were so disappointed to hear that you are unhappy with your purchase. Please get in touch with the Dexam Customer Service team directly (cs@dexam.co.uk) and they will be more than happy to assist you. We look forward to hearing from you and hopefully sorting out the problem. Kind regards, The Dexam Team

Posted 2 years ago

“This is the first time I have used DEXAM, I have been very satisfied with the whole process,from ordering to receiving, HAVE A HAPPY CHRISTMAS you deserve it”

Helpful Report

Posted 3 years ago

“i bought the wok lid because it said it was 14" (following an email i was told it was 13").it was for my 14" wok. in reality it was just over 12".in had ereturned a previous wok lid to another seller and paid return postage as their lid was less than stated so was annoyed that i had been misinformed again.”

Helpful Report

Posted 3 years ago

“1. I did email you and you didn’t reply 2. Tpot is advertised as 1.2 litres, and if it didn’t have a spout that would be true. But because the Tpot spout is low on the pot, the actual amount it holds is 1.9 litres. 3. I gave 2 stars because you haven’t answered my email.”

Helpful Report

Posted 3 years ago

“Neither items were up to what I would call spec from a company like Dexam. The garlic press is especially poor quality. It felt more like an item from a market stall or pound shop.”

Helpful Report

Posted 3 years ago

Dear Martin, Thank you for taking time to provide us with feedback regarding the product, should you have any concerns with the item please contact our customer service team at: cs@dexam.co.uk where we will be happy to help. Pete.

Posted 3 years ago

“Unable to find fondue gel packs on the high street so had no option but to buy online. They arrived promptly but both packs of three had one that was badly squashed. Although it may be possible to use them very disappointed that adequate packaging had not been used.”

Helpful Report

Posted 5 years ago

Hi Thank you for taking the time to leave a review of your experience shopping online at Dexam. We were disappointed to hear that your purchased fondue fuel was damaged during transit. Please feel free to contact our Customer Service team at cs@dexam.co.uk or on 01730 811888 and they can look into this matter further for you. Many Thanks, Charlotte

Posted 5 years ago

“I haven’t yet received my order so I am not able to rate same”

Helpful Report

Posted 5 years ago

Hi there. At Dexam we pride ourselves on offering a premium service at an affordable price. If you believe that your item is delayed or has not turned up, please contact our customer service team who are on standby to help. Either email our team at cs@dexam.co.uk or phone them at 01730 811888 and they can help assist you with your order. Regards, Charlotte

Posted 5 years ago

“I RECEIVED MY WHITE BUNNY SQUEEZE EAR SALT MILL RAPIDLY AND WELL PACKED, HOWEVER THE POOR BUNNY WAS VERY DIRTY AND LOOKED AS THOUGH WHOEVER PACKED HIM HAD BEEN WORKING IN THE GARDEN AND HAD DIRTY PAW PRINTS ALL OVER HIM. IT TOOK CAREFULL TREATMENT TO BRING HIM BACK TO PRISTINE CONDITION.”

Helpful Report

Posted 5 years ago

Hi Malcolm, Thank you for your review. We are happy that you were pleased with the packaging of your order but we are also disappointed to hear that you were not satisfied with the cleanliness of your product. If you would like to send this back to us for a replacement, we would be more than happy to arrange this for you. Please contact one of our customer services team by emailing cs@dexam.co.uk of calling us on 01730 811811 and they will be happy to assist. I will pass these comments onto our warehouse so that they are aware of this and can ensure this does not happen again. We do hope to see you shopping online with us again in the near future. Many thanks, Andy

Posted 5 years ago

“It did not make me happy, really: I did not understand the measurements of the tea cosy so I phoned and explained the measurements of my teapot (not for 2 or 6 cups, but for 4. Your staff said: oh yes, that will be fine. It was not, your tea cosy was far too small and I had to return it. The coffeepot cosy was only slightly better: it is supposed to be for a pot for 6 to 8 cups, and my pot is for 4 cups, and the lady said that the velcro could be adjusted so it would be OK. Well, only just, a small part is only covered by the flap with the velcro, so not completely. Thirdly, I found the postage charge of £3.95 very high: about double of a first class royal mail postage, while it took 4 days to arrive. A nice profit for you?”

Helpful Report

Posted 5 years ago

Hi Elisabeth, Thank you for your review. We are sorry to hear that you had issues when purchasing an item on our website and that your first purchase was not suitable. It is also a shame to hear that the other cosy you purchased is still not quite right. If you would like to return your order we will be more than happy to offer you a full refund and also cover the costs of postage you incur sending it back to us. A member of our customer services team will be happy to assist here. With regards to our postage costs, we believe that these costs fall competitively in line with numerous other retailers within our industry. Whilst we aim to dispatch orders the same day they are placed, sometimes during busy periods there might be a slight delay. On this occasion, this seems to be the case and for that we are sorry. I hope that this experience does not put you off from shopping with us in the future. We pride ourselves on our customer care and the years of experience within our industry so will always aim to provide an excellent service. I do hope we see you shopping online at Dexam soon and apologies once again for the issues you received. Many thanks, Andy

Posted 5 years ago

Dexam is rated 4.8 based on 1,136 reviews