Devon Heaven Reviews

Name: Devon Heaven
Address: Unit 3, Xpressway Business Park, Chudleigh, Newton Abbot, Devon
Rating: 4.95

5.0 Rating 31,568 Reviews

99 %

of reviewers recommend Devon Heaven

5.0

Based on 31,568 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Devon Heaven:

Providers of award winning Devon food hampers and cream teas by post.

Visit Website

Phone:

01626 859180

Location:

Unit 3, Xpressway Business Park, Chudleigh,
Newton Abbot
Devon
TQ13 0FJ

Devon Heaven 5 star review on 27th November 2024

726

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend loved their cream tea that I purchased for their Birthday, but unfortunalty it was not delivered on their birthday which was a Friday. DHL did not deliver until the following Tuesday 4 days late, so there was no cooling agenct left in the box to keep everything cold.”

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Posted 6 months ago

“This is very late coming as I've only just been told. My elderly Aunt knew to expect delivery but it was found on the front door step in the rain. It was saturated and most had to be thrown away. It's difficult for me to know what time it was delivered or whether they did knock the door loudly but it is not the type of area where it's safe to leave items on a front doorstep in view anyway. Always been happy with your service and items but this was very disappointing outcome.”

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Posted 10 months ago

“The product was fine delivery was terrible. I won't be using you again!”

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Posted 1 year ago

“A little disappointed in the least to find the hampers very small, our assumption was that they were going to be a lot bigger.”

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Posted 1 year ago

“My Devon Heaven hamper was a 70th birthday gift. Redeeming the voucher was easy and it arrived on the date requested. We have had many holidays in Devon and always had a cream tea at many different locations across the county. I was thus delighted to receive the gift. Sadly the scones, both fruit and plain in my Devon Heaven hamper were flat, tasteless and dry and nothing like any we have eaten in Devon and therefore really disappointing. Lovely jam and cream but decent scones are needed to accompany them! The other goodies were acceptable but not outstanding.”

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Posted 1 year ago

“Sadly the scones were dry, and we ended up throwing two of them away, and the jam wasn’t tart enough for our taste. However, these were gluten free, so maybe ordinary scones would be better?”

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Posted 1 year ago

“I’ve never used this company before as always use the same one but this looked so lovely I thought I’d order it for a birthday gift for my dad. Unfortunately they were very disappointed with it & didn’t think it was very good compared to the other company I’ve used in the past for them. They didn’t think the quality was good & didn’t eat some of the products. I was very disappointed & will have to get him a replacement present now. Shame as this cost £9 more than my usual purchase. Sadly I won’t use again or recommend.”

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Posted 1 year ago

“Scones very dry with no taste very disappointed , good amount of jam and cream tho,”

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Posted 1 year ago

“Sadly I had a poor experience. I booked it for a birthday party on 9th march deliveryto be given as a gift that night when my guest was present. It was not delivered until late the following day after being diverted to a depot overnight even though date was specified and confirmed by you. So not able to give as a present and left embarrassed. I complained on the day and was told it would be passed to a manager. No response. I can't and won't be recommending you as a result . Big shame as the product was quite good.”

Helpful Report

Posted 2 years ago

“Recently I had a hamper to a friend for their 80th birthday he was delighted with it as he is housebound so it was a real treat. He was amazed at the quality of the food. This is not the first time I have used your Company and I will certainty continue to use them in furure.”

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Posted 2 years ago

“Bought this hamper as a gift for somebody and not only did it arrive late When I called this company nobody answers the phone I did text sorry I did email and I still didn't get a reply so whilst the outcome was good my friend thoroughly enjoyed the hamper I wouldn't use this company again”

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Posted 2 years ago

“Very disappointed”

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Posted 2 years ago

“This is a lovely idea but doesn't hit the spot. The jam was lovely the rest was average but the biggest problem which isn't really their fault is its supposed to be afternoon tea but due to the courier mine didn't turn up till early evening”

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Posted 2 years ago

“I had the Devon tea delivered for a friend recovering illness, the issue was the delivery whilst I received a txt to say it had been delivered to side gate, my friend did not have a card pushed through her door. The parcel was found next day when my friend went to put something in her wheelie bin, of course the cream was curdled, but she said the scones and Jam were delicious. I wouldn't order again. The product was apparently delicious, but poor delivery service spoilt the gift. Sorry only able to give 2*”

Helpful Report

Posted 2 years ago

“Your customer services is sadly lacking, I left a phone message to contact me the day the hamper was delivered, a day early, and I am still waiting. The recipient in their nineties was out so the hamper was taken to a shop but needed a bar code to collect, could not do this as don't have a mobile phone. Had to spoil the surprise by phoning and explaining how to try to get their gift, thankfully known in shop so information I sent 300 miles by word of mouth worked. Not very happy.”

Helpful Report

Posted 2 years ago

Hi Gillian I'm sorry about this but you did ask for it to be delivered on the 15th and that's when it was delivered, as it was a flat there was no safe place for the driver to leave it so he left it at a local pick up shop. I appreciate that isn't ideal for the elderly but as it's fresh taking it back to the depot on a Friday and re-delivering the next working day (Monday) wouldn't have been very good. We didn't receive any messages from you about it, we don't even have an answer phone on our phone. Thanks, Sam

Posted 2 years ago

“This was not my first purchase! But the news from my mother was that there was no cream!! so she was disappointed in her birthday cream tea!”

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Posted 3 years ago

“This was a Christmas gift from a friend- first time she had used Devon Heaven - I was disappointed because I felt the contents were poor value. (The chocolate brownie was hard.) I can't tell my friend as it would seem rude so thought I would give my view on your website. Delivery was good and the packaging seemed adequate.”

Helpful Report

Posted 3 years ago

“I ordered an afternoon tea box for friend’s 50th birthday. Unfortunately the delivery man couldn’t find her house as the house has a name not a number so he took the parcel back to the depot. Amazingly, he found the house after the weekend with no problem at all. Unfortunately the cream had been unrefrigerated all weekend and my friend did not want to eat it. Yes the delivery man called to find out where her house was. However, not everyone is glued to their phone 24/7 and my friend was helping her elderly mother so missed the call. She called back as soon as she could but delivery man did not answer or return her call. On the Monday, when he miraculously found the house, which has a name but no number, he very rudely thrust the box at my friend and aggressively said “You didn’t answer your phone on Friday” A very unpleasant experience. Good news though, the other items in the box were very tasty. The lady I emailed my complaint to said she would send fresh scones and cream to my friend, but she’s still waiting for those to arrive 5 days later. She also told me off for not putting a number on the address. The house has a name and in 40 years of living in the house, my friend was unaware that it had a number! So the customer service, in my opinion was rather defensive and poor. I don’t think I will be purchasing from this company again.”

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Posted 3 years ago

“Scones were very doughy,”

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Posted 3 years ago

“This is the third time we’ve purchased from Devon Heaven and normally we have great confidence in their goods and service. The service was great, the goods however fell very short. Seriously hope things go back to the way they were, with great fresh Devon produce”

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Posted 3 years ago

Devon Heaven is rated 5.0 based on 31,568 reviews