Devon Heaven Reviews

Name: Devon Heaven
Address: Unit 3, Xpressway Business Park, Chudleigh, Newton Abbot, Devon
Rating: 4.95

5.0 Rating 32,361 Reviews

99 %

of reviewers recommend Devon Heaven

5.0

Based on 32,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Devon Heaven:

Providers of award winning Devon food hampers and cream teas by post.

Visit Website

Phone:

01626 859180

Location:

Unit 3, Xpressway Business Park, Chudleigh,
Newton Abbot
Devon
TQ13 0FJ

Devon Heaven 5 star review on 27th November 2024

726

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was not my first purchase! But the news from my mother was that there was no cream!! so she was disappointed in her birthday cream tea!”

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Posted 4 years ago

“This was a Christmas gift from a friend- first time she had used Devon Heaven - I was disappointed because I felt the contents were poor value. (The chocolate brownie was hard.) I can't tell my friend as it would seem rude so thought I would give my view on your website. Delivery was good and the packaging seemed adequate.”

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Posted 4 years ago

“I ordered an afternoon tea box for friend’s 50th birthday. Unfortunately the delivery man couldn’t find her house as the house has a name not a number so he took the parcel back to the depot. Amazingly, he found the house after the weekend with no problem at all. Unfortunately the cream had been unrefrigerated all weekend and my friend did not want to eat it. Yes the delivery man called to find out where her house was. However, not everyone is glued to their phone 24/7 and my friend was helping her elderly mother so missed the call. She called back as soon as she could but delivery man did not answer or return her call. On the Monday, when he miraculously found the house, which has a name but no number, he very rudely thrust the box at my friend and aggressively said “You didn’t answer your phone on Friday” A very unpleasant experience. Good news though, the other items in the box were very tasty. The lady I emailed my complaint to said she would send fresh scones and cream to my friend, but she’s still waiting for those to arrive 5 days later. She also told me off for not putting a number on the address. The house has a name and in 40 years of living in the house, my friend was unaware that it had a number! So the customer service, in my opinion was rather defensive and poor. I don’t think I will be purchasing from this company again.”

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Posted 4 years ago

“Scones were very doughy,”

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Posted 4 years ago

“This is the third time we’ve purchased from Devon Heaven and normally we have great confidence in their goods and service. The service was great, the goods however fell very short. Seriously hope things go back to the way they were, with great fresh Devon produce”

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Posted 5 years ago

“I was disappointed overall. The package arrived as expected, but the scones were a little dry, and the fruit scones were definitely light on sultanas. But the worst was the cream, it had a granular texture, I wonder if it had been frozen. (I took it from the box the minute it was delivered and put in the fridge for eating later that day). On the other hand, the strawberry jam was wonderful, thick and lumpy with fruit.”

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Posted 5 years ago

“Had an issue with the cream being gritty and was told they would investigate. Shame they didn’t give an explanation for this.”

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Posted 5 years ago

“Nice product but dreadful customer service. The telephone number is currently unmanned and I have had no response to several emails left. Part of the order that I placed was not delivered to the correct address and I am unable to contact the company for a refund. This is very stressful, time consuming and unacceptable customer service.”

Helpful Report

Posted 5 years ago

Hi. I'm sorry to hear this but I've searched your email address and I can't find any emails. Have you made a typo on my email address? It's sam@devonheaven.co.uk Thanks, Sam

Posted 5 years ago

“I bought the afternoon cream tea hamper for my Mum but she said the scones and biscuits weren’t very nice. The jam was good. We were both very disappointed.”

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Posted 5 years ago

“This was our second Cream Tea as our daughter ordered the first which was lovely. Our Second experience was NOT as the scones were sub-contracted to Ryder's Bakery and were frankly awful! They were tasteless, dry and a thorough disappointment and when I emailed Sam she just sorry and this is the email. "Sorry about this. Both the scones and jam are meant to come from the Devon Scone Company but they're only very small and as our volume has increased massively due to lockdown demand they're only able to supply us with about half of the jams and scones that we need each week. We've believe we've found equally good substitutes, especially for with the scones which are much bigger than the Devon Scone Company ones and have received lots of great feedback but I'm sorry that you didn't feel the same. We thought this was only going to be temporary so haven't changed the website and although we do say that that we reserve the right to make like for like substitutes on the website we will make an amendment if things continue. The cream is as listed on the website. Thanks, Sam" So no real apology as a substitute was in the terms of supply. Not a great Customer Experience and sadly we shall not be using your company again. The Cream Teas we ordered for our daughters also had substituted scones, which were like Supermarket Scones. What a Pity and a Disappointment. yours Mike Hellen Chelmsford”

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Posted 5 years ago

“Not impressed. Large cream and scones hamper was ordered for a special occasion. The scones and jam were fine. The cream, however, was dry and curdled. When I complained I was told they passed the complaint to the company that supplied the cream and asked them to send a replacement cream. What good is that. I was dealing with Devon Heaven. They should have offered a refund or a replacement of the whole pack that we could enjoy. I emailed them back and they never replied. And I never heard from the cream company either. I was a regular customer, and had recommended to friends, no more. Not happy.”

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Posted 5 years ago

“Food fantastic, admin not good. Received as a gift and was absolutely delicious. I then ordered 2 boxes, for friends. I had to move the date and emailed but my email wasn’t read properly so only one box was moved. The other was delivered while friend was in hospital and sat on the doorstep for a week so got thrown in the bin. I contacted Devin Heaven when I saw dispatch notice, pointed out the error but was not given a refund for the mistake.”

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Posted 5 years ago

“Very pleased previously, but recently I ordered a hamper for delivery in Middlesex, which arrived about lunch time. I also decided that I would have the same on the same day for afternoon tea. Unfortunately although I live only about 1 mile from your premises (and 50 yards from your owner), it was about 5 pm before it was delivered!! Does not encourage a repeat”

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Posted 5 years ago

Sorry, 99.9% of our orders aren't local so everything is sent by courier and I didn't spot that this was a local order that I could have easily done myself. Thanks, Sam

Posted 5 years ago

“This item was a Christmas present so I realise that they didn’t know we do not eat sweet products. I did email you to ask if you could change the sweet items to savoury but unfortunately you didn’t. The quality of the hamper was excellent but a little over priced for what you receive. I did put it to good use though,I passed it on to the local food bank. Regards Paul”

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Posted 5 years ago

“Don't understand the rave reviews. Found the scones quite heavy and dense, the chocolate brownies were so solid, and far too rich, and we found the hard disc of strawberry, on top of the strawberry and cream biscuits, was rock hard, couldn't eat it. All in all, a disappointing experience.”

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Posted 5 years ago

“Order hadn't been delivered on time but the contact email for Devon Heaven was unavailable! Order eventually arrived late at night which was not ideal as the recipient was my elderly mother who was frightened to answer the door , I was disappointed after the fabulous reviews I had read online”

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Posted 5 years ago

“looked good , promised much but delivered little”

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Posted 5 years ago

“Ordered for my mum for her 80 th birthday along with other things, but she said she was disappointed she said they didn’t taste like scones more like bread and broke up as she tried t cut them.”

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Posted 5 years ago

“Delivered on time good thought but scones no”

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Posted 5 years ago

“I wanted afternoon tea delivered for a birthday surprise, I have just be informed not being delivery until 5pm this afternoon and it was only 20 min drive away, it was to be delivered in Honition Devon”

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Posted 5 years ago

Devon Heaven is rated 5.0 based on 32,361 reviews