destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt, friendly and efficient service when making a booking. Excellent deal as well - in fact it was approximately £1000 lower than another established boutique travel agency for the same holiday.”

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Posted 4 years ago

“each time I have booked with them all has been very good”

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Posted 4 years ago

“I asked Destination2 after 24hrs to make a minor change to the room I have booked and sadly they have NOT acknowledged that and I do not know why ! I therefore cannot rate the well when they do not acknowledge a customer.”

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Posted 4 years ago

We are disappointed by your review Mr Fitzpatrick. It would seem that you emailed to an account which has auto reply stating - 'Please note this mailbox is not manned for customer queries/responses'. The auto reply directs you to the correct address for your query but it is not yet received. Please kindly check your junk/spam for the auto reply. Thereafter we would advise that our customer service response timescale is up to 5 days and we appreciate your understanding that 24 hours is not feasible. Once you have verified our information here we do hope you will reconsider the review rating.

Posted 4 years ago

“Great staff, last minute information good.”

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Posted 4 years ago

“We have used Destination2 a number of times now and it’s fantastic service and great prices! We always sort our reservations last minute and nothing is too much trouble for them! Excellent, 10/10. Thank you x”

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Posted 4 years ago

“I picked up the phone and spoke to Tracy Jagger. She helped me to book my ideal all inclusive resort in Antigua. She obviously knew her stuff!”

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Posted 4 years ago

“sent e mails no repley”

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Posted 4 years ago

Mr Halvorsen this is inaccurate. We had your email yesterday and our auto reply advises up to 5 days for response. We did however respond earlier this morning. Kindly check your account and the junk / spam in case the email is there. If you are happy that we have done so and managed your expectation about hearing from us, we would appreciate revision of this review. Thank you

Posted 4 years ago

“It was very easy booking online, but no one told me that my flights will not be confirmed for another month, I had to ring back and ask, I was told it is because of Covid, it would have been helpful to know that as I was concerned that I was unable to enter my passport details and I when want onto the BA website some random email address and phone number were underneath my name, which was actually entered incorrectly your end. So going forward I think it’s best to advise everyone of this.”

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Posted 4 years ago

Hello Charlotte, thank you for your feedback about this we will address accordingly.

Posted 4 years ago

“Great deals good selection of holidays hotels and flights easy online booking system”

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Posted 4 years ago

“Great customer service especially Tracy Jagger who was extremely polite and helpful.”

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Posted 4 years ago

“I was very impressed with your company”

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Posted 4 years ago

“Good to deal with but wish there had been more information and communication regarding our planned trip to Thailand, unfortunately we had to cancel and rebook for somewhere else.”

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Posted 4 years ago

“First class service facilitated by professionals”

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Posted 4 years ago

“Found the process of booking our trip to the Maldives very easy and straight forward. I dealt with Samantha and Kirsty. Both answered all my questions with ease and accuracy. First time we’ve used Destination2 and would recommend.”

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Posted 4 years ago

“Angel at Destination2 was absolutely wonderful. He made everything so smooth for a very last minute trip over Christmas. The hotel was lovely and it was the best deal around. I would highly recommend their services and will be using them for my future holidays.”

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Posted 4 years ago

“I contacted customer service explaining that I had paid a deposit for a hotel package and found it £300 cheaper with BA. I asked for a price match , or if I can cancel with no penalty .Customer service told me to ring agents,Didn't feel I was fairly advised or helped ,so disappointment already .I did the booking on line and all information lacks clarity. Can I get a upgrade or price match or refunded difference. Thanks”

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Posted 4 years ago

We are sorry to hear this Janice and will ask that the relevant department review their responses to you via the normal channels. We do on our website give detail of those we pricematch, however you appear to not have a full holiday package with us and are asking for a pricematch on differing arrangements according to the information you provide here.

Posted 4 years ago

“Booked with ease and quick, efficient service on phone after viewing online. Problem with my confirmation email not being received, but this was swiftly rectified when I rang to chase. Very helpful staff and call was answered quickly. Definitely recommend company. Price very competitive. Ref: LB1895”

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Posted 4 years ago

“Matt was really helpful. Would definitely be using him again”

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Posted 4 years ago

“Matt, Such a helpful person. Very helpful.”

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Posted 4 years ago

“Excellent travel agent to deal with.very helpful throughout the booking”

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Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews