Designer Bathroom Store Reviews

Name: Designer Bathroom Store
Rating: 4.72

4.7 Rating 869 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

Metrics

Info

4.7

Based on 869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Designer Bathroom Store 4 star review on 14th November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was fine but no instructions on how to fit. We rang them twice for help & are still waiting for them to ring back. After sales service was rubbish!!!!!!!!!”

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Posted 2 years ago

“The worst customer experience ever!! I’m trying to return unwanted towel ray one half month-no results! I usually never write bad reviews, but this is too much even for me. When it arrived the finish of paint was not as we expected from photo and we contacted them ,made a refund request and after this nothing!! One and half month and more then 20 calls and still no result , no one call as back no one collect this towel ray.... and don’t tell that it’s a COVID !! I’m working in customer service as well and delays everywhere max one week or even already none. Won’t recommend this company to any one”

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Posted 2 years ago

“Sadly I can only report my very poor experience of buying a curved towel radiator having been asked by the company several times for a review. The product supplied was not as shown on the web site and I was not told this before delivery - beware as I don't know how the Trades Description Act applies. The product came quickly and was undamaged. I contacted the company by email and have not had a reply. I tried to telephone the company but there was no reply. I hope you have a better experience.”

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Posted 3 years ago

“Tried to order a vanity unit and it said it would be delivered in 4 to 7 days. Got a email 2 days later saying they don't have stock and could I wait until the 10th of November (20 days after purchase) when they will receive more stock. I asked if they could please confirm this date as I am on a deadline and they did. now on the 12th , after chasing for 2 days they said they will only get stock in the new year... strange thing is I am still able to go to the website and buy it with delivery in 4 to 7 days now??? be careful as they don't have stock and give false information on when you will receive you purchased items. If you are happy to wait a couple of months then sure.”

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Posted 3 years ago

“Absolutely shocking service ! have been mis-lead from the off !! have been given the run around from customer service really poor experience. Of note do not assume because your payment is taken you item is in stock ! Unfortunately will not be using this company again ! dire !!”

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Posted 3 years ago

“No product has arrived. On the website said it would take 1-2 days. Now over a week and radiator still not here!!!”

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Posted 4 years ago

Good afternoon Louise, Thank you for taking the time to leave a review for Designer Bathroom Store and I do apologise you are yet to receive your order. I have taken and a look and tracked your order with our couriers APC and can see this has been delivered and signed for. I will email you personally the name/details of who signed for the item so that the details are not made public. If you have any further questions please do not hesitate to contact me on sales@designerbathroomstore.co.uk or you can phone me on 01206 582462 Kind regards Laura

Posted 4 years ago

“The description on the website contains the wrong pipe centres width. Disaster for the plumber as it impacts the floor he has laid.”

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Posted 5 years ago

“You sent a sink to me in a bin liner and it consequently smashed on the delivery van. Not really a surprise, that one. I refused delivery and was given a full refund. I literally can't imagine a more inadequate level of service. Avoid!”

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Posted 5 years ago

“Product OK, but APC the delivery company left the goods propped up against some ones front door half a mile from my house. Luckily that person new where I lived and completed the delivery for them. Unbelievable.”

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Posted 6 years ago

“Still waiting for goods to be delivered”

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Posted 6 years ago

“You sent the wrong one”

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Posted 6 years ago

“I haven't yet received it - and it has been ordered weeks ago!”

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Posted 6 years ago

“I am still waiting for delivery of the bath, which I paid over £1000.00 for! It was meant to be delivered last Friday and my husband booked a day's holiday to be here. It didn't arrive, despite emails to say it had been shipped. It was re-scheduled for delivery today and it is now 6.30 pm and no bath!! Needless to say, I am not impressed, in fact I expect I will be asking for a full refund as I am furious at the incompetence. We have also had to delay our fitter and had friends on "standby" as the drivers are not allowed to even move the bath onto our drive. Apparently the bath was only coming from Milton Keynes which is a 40 minute journey from me.”

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Posted 6 years ago

“Product arrived damaged. Called to get a next day replacement which I was promised, it's didn't arrived until two days later.”

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Posted 6 years ago

“I ordered a radiator which was supposed to be instock on Friday 22nd September for delivery on Monday 25th. The bathroom refurb was already underway, so it was required on an urgent level. Monday came and went with no delivery, and try hard as I might on Tuesday no one would answer the phone. I left a message and emailed them to try to find out when the radiator was due for delivery, but as of this time I cannot contact anyone to get an answer. Appalling customer service, I'm now torn between ordering from elsewhere to ensure delivery, but I cannot cancel the order without speaking to someone. I will never use them again, and would advise others to be cautious.”

Helpful Report

Posted 7 years ago

Good Afternoon Susan, We are sorry to hear that you are having problems with your order that you placed on Friday 22/09/2016 and you are not currently happy with the service provided. As per our phone discussion this afternoon, We have investigated this matter and have organised the towel rail to be delivered to you tomorrow. We apologise for the inconvenience caused by this matter and hope we can resolve it quickly and efficiently for you.

Posted 7 years ago

“My order took two weeks to arrive- over a week late. When I rang to chase it up, it was dealt with very sloppily. The lateness off the delivery held up my bathroom rebuild project. When the radiator did arrive, it did so without the valves or the pope covers that I had ordered. I was politely told I would receive a refund for these parts (as my plumber bought some for half the price)- yet I am still waiting on any sign of a refund or even a confirmation email. Overall, a terrible customer experience.”

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Posted 8 years ago

“Ordered a towel rail from this company in good time for a forthcoming job. They waited a full week before emailing to say it was out of stock! Had to frantically find another supplier. Please beware.....”

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Posted 8 years ago

“There is no mention of delivery date in the final order. Grtting through on telephone is impossible, no way to find when delivery will come. Not impressed and will not be using again.”

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Posted 8 years ago

Designer Bathroom Store is rated 4.7 based on 869 reviews