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Designer Bathroom Store Reviews

4.7 Rating 869 Reviews

94 %

of reviewers recommend Designer Bathroom Store

Company Reviews

4.7

Based on 869 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read Designer Bathroom Store Reviews

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Phone:

0844 504 6677

Email:

sales@designerbathroomstore.co.uk

Designer Bathroom Store 4 star review on 14th November 2019

Designer Bathroom Store 5 star review on 10th July 2019

Designer Bathroom Store 5 star review on 21st June 2019

Designer Bathroom Store 5 star review on 3rd December 2018

Designer Bathroom Store 5 star review on 3rd March 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the store but not with the delivery company they use. I was emailed to say I would be text with a 2 hour window for delivery. This did not happen meaning my item was not delivered. The delivery company could not do anything about it. Have to wait another week. Designer Bathroom Store were very apologetic when I rang them but there was little they could do. A week later than planned product finally arrived. The issue seems to be that designer bathrooms send out an email saying that you will be text a 2 hour window for delivery. Unfortunately, this is not the process with my delivery company. They do not issue out texts or emails - it can be delivered at any time on that day”

Posted 2 years ago

“I ordered the Iona Contour indigo blue vanity and sink and i must say that the colour is not even 10% of the colour showing on the website.. it’s a dark grey instead of blue. Disappointed... Laura from customer service was very kind and nice.. contacted the manufacturer for me.. but she was told that this is the right product.. i am still thinking if the keep the product or not.. as it might match my bathroom now.. with the tiles that i bought..”

Posted 2 years ago

“Still waiting not delivered yet”

Posted 3 years ago

“The Goods were delivered promptly. A little disappointed with the quality, but I suppose the product cost reflects this”

Posted 3 years ago

“The product is good, was easy to fit, and works well. The day of my order I received an email saying it would be delivered the next day. It didn’t arrive, so I phoned them in the late afternoon asking when it would come and was told I’d receive a call back. This never occurred, and the parcel arrived a few days later. So, good product, not great customer service.”

Posted 3 years ago

“The item arrived very promptly. Concerned if it is substantial enough to hold wet bath towels.”

Posted 3 years ago

“While I am very happy with the corner radiator I purchased, it would have been nice to be informed that it was out of stock before accepting the order.”

Posted 4 years ago

“Great delivery time but I’m disappointed with chrome finish for the price”

Posted 4 years ago

“Disappointed as bath ordered was distributed to Northern Ireland in stead of Wiltshire, still awaiting for delivery....”

Posted 4 years ago

“Prices are keen and the purchase process was quick. Their terms and conditions are pretty harsh if things go wrong and so i would read these carefully. The delivery date was estimated as 1 to 5 days but after 9 days the order sat as "processing". A fairly cold abrupt call from the delivery company who employ people that clearly hate their job or talking to customers. When I asked if the delivery would be either AM or PM, the response was almost a "how would I know, do you want it delivered tomorrow or what". I've had this "local" company before with the same attitude. This is not the fault of the store of course.”

Posted 5 years ago

“Took longer for delivery than quoted”

Posted 5 years ago

“Good price for product”

Posted 6 years ago

“Good price and was delivered quickly, however, I was not informed when delivery would take place, so it was sheer luck that mu plumber was at the property”

Posted 6 years ago

“Good delivery service,not impressed with so called flush fitting light . When asked them about the non flush fitting light by email still waiting for reply after a week,not so good customer service.another company takes your money and not interested after.”

Posted 6 years ago

Read Designer Bathroom Store Reviews

Thank you for your feedback, Alan. We are sorry to hear that you are having an issue with a non flush fitting light. We have looked into your order, but this was for a 600mm x 400mm chrome towel rail. Could you please send an email to sales@designerbathroomstore.co.uk to confirm if you have another order for a light with us? If there is anything else you require, do not hesitate to call us on 0844 504 6677.

Posted 6 years ago

“I haven't received all of my order yet but was informed of this. It took a long time to sort out what should have been a very simple order. After speaking to someone on the phone because I couldn't pay and sort out the delivery address, this problem was sorted but I wasn't offered any incentive to order anything else as it wasn't an easy process for me and I'm not convinced I won't incur the same problems again.”

Posted 6 years ago

“Unfortunately my order went astray and did not arrive due to the courier company misplacing the item. After chasing up with a very helpful man, Murray, he decided to ship me a replacement which arrived the next early morning. Product still packed at the moment but looks great.”

Posted 7 years ago

“On time , quick service , fair price on there products .”

Posted 7 years ago

“It's all a question of timing really. Unable to comment in any constructive way as my order as far as I know has not been despatched yet?”

Posted 7 years ago

“I would have given 5 stars but have only given a feedback of just 3 stars because of the issue of not delivering the item on a Saturday when i payed extra for this service. Not only was this extremely dissapointing it was a complete waste of my day having to wait in all of Saturday not knowing if it was coming or not. I must say though however that this didnt seem to be the Designer Bathroom Stores fault exactly as it was processed quickly and given to the courier on time as i had been informed via email. So the problem was obviously with the Courrier..... Their customer service is great and i cannot fault it, they were very appologetic and refunded my delivery charges which is why i would have given them 5 stars as they seem to be quite genuine and helpful. Hopefully then they might use a different courier in the future ? .... Mr Davies”

Posted 7 years ago

Read Designer Bathroom Store Reviews

Hi Martin, Many thanks for taking the time to review your experience with us at Designer Bathroom Store. I do apologise for the inconvenience this will no doubt of caused. Unfortunately on this occasion we were let down by our couriers, we have now brought this to there attention and they send there apologies. We do take all customer comments on board and we hope this does not deter you from shopping with us again. Many thanks Laura

Posted 7 years ago

“My purchase arrived very quickly, ordered Sunday received Tuesday. The product is a polished stainless ladder radiator, It arrived with slight damage to the packaging resulting to a slight graze on the back of one of the tubes, fortunately it will not be seen when erected. More importantly the brazing on each side of the tubes could have been finished off very much better.”

Posted 7 years ago

Read Designer Bathroom Store Reviews

Hi Bryan, Many thanks for taking the time to review your experience with us at Designer Bathroom Store! I do apologise you have received some damage to your item this is not something we like to see our customers receiving. If you would like to discuss this further then please do not hesitate to contact us on sales@designerbathroomstore.co.uk Many thanks for your order and I do hope we see you shopping with us again soon. Kind regards Laura

Posted 7 years ago

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Designer Bathroom Store is rated 4.7 based on 869 reviews