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Dermacare Reviews

4.8 Rating 1,799 Reviews

96 %

of reviewers recommend Dermacare

Company Reviews

Product Reviews

4.8

Based on 1,799 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 15th March 2023

Dermacare 5 star review on 12th February 2023

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 9th January 2022

12

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had used Derma are some years ago and was pleased that they still have my details. I found the lady who dealt with my order very professional, helpful and pleasant. My order came within the stipulated time frame. So, in short, absolutely no complaints. I would use Dermacare again and would certainly recommend the company.”

Helpful Report

Posted 1 month ago

“Really happy with the products I ordered. I was looking for a UK equivalent to a growth factor spf cream from the US and wasnt having much luck! But i found a fantastic spf gel and a growth factor serum at dermacare, and so far im really happy with both of them! Will be ordering again!”

Posted 1 day ago

“Spoke with Andrea for help in choosing a moisturiser. Ordered it with customer service and received it next day. Amazing service.”

Posted 1 day ago

“Great selection of products. Easy ordering. Arrived on time. Happy Customer!”

Posted 1 day ago

“Very fast delivery and authentic product. Thanks..will definitely purchase again.”

Posted 2 days ago

Hi Ghaida Thank you for your review. Glad your first experience ordering from us was a positive one. We are a registered stockist for all the brands we sell so you can be sure of receiving genuine products. We look forward to receiving further purchases from you in the future and providing the same service to you. Kind regards Julie Customer Service Manager

Posted 1 day ago

“So helpful when I needed advice in finding the right products. Thank you.”

Posted 4 days ago

Hi Thank you for taking the time to write a review for us. It is always better to talk to a human being when wanting advice. That's what our Skin Care Adviser Andrea is here for to help our lovely customers should they need help in choosing products. I will pass your kind comments on to her. Kind regards Julie Customer Service Manager

Posted 3 days ago

“Good service and Sebclair is very effective”

Posted 4 days ago

Hi Tim Thank you for your positive comments. Glad the Sebclair is working well for you. It is an amazing product for Seborrheic Dermatitis with such great results for sufferers. Kind regards Julie Customer Service Manager

Posted 3 days ago

“Excellent service all round. Had a problem with a gadget I purchased, Dermacare were absolutely fabulous at sorting the issue out!”

Posted 1 week ago

Hi Sue Thank you for your positive review. There is nothing more frustrating when a gadget goes wrong. Glad we were able to help! Kind regards Julie Customer Service Manager

Posted 3 days ago

“Easy to navigate website, good price and quick delivery. What’s not to like. Thank you.”

Posted 1 week ago

Hi Suzanne Thank you for taking the time to review us. Glad to hear you are pleased with the service we provide to our customers. I will pass your kind words on to the team. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Always have the brand i use .Was giving a discount very pleased.Came the next day of ordering.”

Posted 1 week ago

Hi Jane Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 1 week ago

“Ordered on free delivery and turned up next day.. exactly the right product”

Posted 1 week ago

Hi William Thank you for your positive company review. Great to hear our fast shipping and delivery by Royal Mail are greatly received. Enjoy your products. Kind regards Julie Customer Service Manager

Posted 1 week ago

“I have used Dermacare on 2 occasions and found their range of products excellent. The delivery was very quick which I appreciated as I had run out of projects! Will use again.”

Posted 1 week ago

Hi Lindsey Thank you for taking the time to review us. Glad you are happy with our product range and fast shipping. I will pass your kind words on to our team. Kind regards Julie Customer Service Manager

Posted 1 week ago

“Service and delivery is good but disappointed that Zenmed creams now in tubes rather than pots. Have to cut tubes in half to get at least another week's cream out, bring back the pots!”

Posted 1 week ago

“Great products, fast delivery. Thank you Dermacare.”

Posted 2 weeks ago

“Only been using a frew days but my skin looks good and glowing already great products”

Posted 2 weeks ago

“Brilliant product. Beautiful coverage blends into your skin giving a very natural look Can’t live without it now !”

Posted 2 weeks ago

“Easy to use website and a good range of products not available elsewhere.”

Posted 2 weeks ago

“Excellent service from Dermacare Direct. I had a small problem with my order which was dealt with quickly by the friendly support team.”

Posted 2 weeks ago

“Brilliant service very helpful phone line .Selling excellent products .”

Posted 2 weeks ago

Hi Monika Thank you for taking the time to write a review for us. It is always lovely to hear from our regular customers. Glad you are happy with the service we provide and helpful phone line. Sometimes it is always nice to speak to someone rather than a recording/email! We look forward to continuing to provide you with your products and are only at the end of the phone should you need advice. Kind regards Julie Customer Service Manager

Posted 2 weeks ago

“Iv been using this for 6 weeks now and the results is amazing wish I knew about this product way sooner”

Posted 2 weeks ago

“Very helpful team, I’m always pleased and happy to order from Dermacare”

Posted 3 weeks ago

Hi Thank you for taking the time to write a review for us. It is great to receive feedback from our regular customers. This helps us maintain and improve our services. Glad you are happy with the service you receive from us. I will pass your kind comments on to our team. Kind regards, Julie (Customer Services Manager)

Posted 2 weeks ago

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Dermacare is rated 4.8 based on 1,799 reviews