Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Dermacare Reviews

4.8 Rating 1,799 Reviews

96 %

of reviewers recommend Dermacare

Company Reviews

Product Reviews

4.8

Based on 1,799 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Dermacare:

Dermacare was established in 2009 to offer professional, personalised skincare advice and a wide range of advanced skincare products to obtain and maintain optimal skin health at home.
Dermacare founder Andrea is a renowned skincare expert with over 25 years experience in the medical skincare industry.

We are official stockists of the industry's leading clinic-based Cosmeceuticals brands, including iS Clinical, SkinCeuticals, Jan Marini, PCA Skin, NeoStrata and many more.

- Our customer service is exceptional and nothing is too much trouble
- Our mission is to educate our customers about their skincare requirements
- We offer free, on-going, expert and unbiased advice to all our clients
- We offer our clients a completely bespoke and customer-focused experience

Visit Website

Phone:

01162514848

Email:

info@dermacaredirect.co.uk

Location:

Stoughton Grange, Gartree Road, Oadby,
Stoughton Grange, Gartree Road, Oadby
Leicestershire
LE2 2FB

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 19th November 2023

Dermacare 5 star review on 15th March 2023

Dermacare 5 star review on 12th February 2023

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 30th April 2022

Dermacare 5 star review on 9th January 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed with the service. Item was despatched over a week ago. Still not arrived. Delivery tracking service says ‘unavailable,’ Emailed your customer service. No reply as yet.”

Posted 5 years ago

Hi Sorry to hear you haven't received your order. We have checked and your order was dispatched by us on the 18th March but unfortunately Royal Mail have confirmed your parcel was lost in transit. Once we received this information we resent your parcel. We can see from the tracking that your order has now been received. Apologies for the delay in receiving your product. Enjoy your product! Kind regards Dermacare

Posted 4 years ago

“The vitamin C serum I ordered arrived oxidised, but they wouldn't let me return it. Appalling, rude customer service.”

Posted 5 years ago

Hi Skinceutical’s have advised clear to amber is normal. As we advised SkinCeuticals policy any faulty products must be reported directly to them to be resolved. In this instance we did try to intervene by asking your permission for SkinCeuticals to contact you directly to resolve this however your refusal meant we couldn’t help you any further. Kind regards Dermacare

Posted 5 years ago

“Don't ever never buy anything from this company they scam you and ignore your messages I order with them vitix that I never received and that they refuse to paye me back. Liars.”

Posted 5 years ago

Hi We have emailed you on two occasions with your tracking information. Attempted delivery was made by USPS Mail but you weren't in to sign for the parcel. It is now awaiting redelivery or collection from Elmhurst NY 11380 Post Office. Urgent action is needed by yourself otherwise the parcel will be returned to sender. Kind regards Dermacare

Posted 5 years ago

“Hello,I did not get my goods and I dont now why ?????”

Posted 5 years ago

Hi, Delivery was attempted on 7/1/19 and there was no answer. Your parcel is now awaiting collection at your local Post Office. Kind regards Julie

Posted 5 years ago

“Ordered a product that was not delivered due to the wrong name being on shipping. Have emailed 3 times with no response on refund or new shipping because the product was returned to company.”

Posted 5 years ago

Hi Karen, Unfortunately changes aren't allowed once orders have been placed on our website. Your parcel was dispatched to Hungary promptly but was returned to us when delivery was attempted and refused. After updating your delivery name/additional address details your parcel was resent and delivered in eight days. Kind regards Dermacare

Posted 5 years ago

“I still have not received an order I placed on 12/11/18.”

Posted 5 years ago

Hi Shannon, Your order was placed on 11/12/18 and promptly dispatched by ourselves on the same day to USA. I can see from the tracking information that delivery was made by USPS Mail on 26/12/18. The postal service may have taken a little longer than usual due to the increase in mail over the Christmas period. Kind regards Dermacare

Posted 5 years ago

“Not received my products yet !”

Posted 5 years ago

Hi Ayesha, Royal Mail delivered your orders to a safe place. I'm glad to hear you have now received your parcels. Enjoy your products! Kind regards Julie

Posted 5 years ago

“Appallingly poor customer service.”

Posted 5 years ago

Hi, Your order was dispatched and delivered promptly to the address you requested delivery to. We don't offer a 'Click & Collect' service to your local Boots or any other retail outlet. It was completely out of our control when you attempted to collect your parcel at Boots and it couldn't be located. I'm glad to hear you have now received it.

Posted 5 years ago

“I am very happy to do a review but i can't. I still did not receive my order. It's been 2 weeks of waiting. Hope you can do something about this.”

Posted 5 years ago

Hi Your parcel was processed and shipped to Canada promptly but was unfortunately lost in transit via the carrier. We resent your order again, tracking it along the way. After a slight delay in customs it finally reached you. Enjoy your product! Kind regards Julie Customer Service Manager

Posted 5 years ago

“I didn’t receive my order yet And I contact the carrier and they ignored me I’m tired from contact the website and the carrier I suppose to receive my order before 2 weeks”

Posted 5 years ago

Your parcel was promptly dispatched from our warehouse the same day you placed your order. I have tracked your order and it arrived in your country within 5 days and an attempted delivery was made on 26th June, but there didn't seem to be anyone in. They’ve left a note about how to make further arrangements. I also believe that our customer service team did inform you of this. We hope this information has been helpful to you.

Posted 5 years ago

“I did not receive the product yet”

Posted 5 years ago

Hi, Your parcel was shipped but unfortunately after tracking with Royal Mail they said it was lost in transit. We resent your order which you received. Thank you for your patience in this matter. Kind regards Julie Customer Service Manager

Posted 5 years ago

“The delivery got late and when I received the product,it was near expiry. Ordered it in June and expiry date is July . Very disappointed!!! .”

Posted 5 years ago

We are sorry you felt the need to review our service with one star. Your parcel was promptly dispatched from our warehouse and took the usual 2-3 working days for delivery. If you would have contacted us with regards to the near expiry date we could have dealt with this and refunded you straight away. Thank you for bringing this to our attention we have now reported the issue of near expiry date to our suppliers. We have issued a full refund and our sincerest. Kind Regards Julie Customer Care Manager www.dermacaredirect.co.uk

Posted 5 years ago

“I'm really unhappy with the the service overall. I did not receive my delivery, and have no idea what's going on as I have still not received any feedback from customer services.”

Posted 5 years ago

Your parcel was promptly dispatched from our warehouse. However there was an issue with Royal Mail but unfortunately your parcel got lost within their international delivery system as a result of this you were issued a full refund and our sincerest. I can see that our customer services replied to you and tried to resolve the issue. We are sorry you felt the need to review our service with one star which was out of our control and a problem with the overseas shipping the company.

Posted 5 years ago

“I didn’t receive it yet.”

Posted 6 years ago

Hi, sorry that you are experiencing a wait with your order. International deliveries can usually take up to 2 weeks to arrive at their destination, so if you are still having trouble with your item in a few days time, please let me know and I will be happy to track it for you and look into the matter further. Emma Customer Service Manager

Posted 6 years ago

“It has been more than 7 days since I placed my order but have not yet received it.”

Posted 6 years ago

Hi - we have tracked your order with Royal Mail and they stated that it was delivered to a neighbour on 16th October 2017. Please check with your neighbours. Please get back in touch with us if you are still unable to locate your parcel and we will try and help. Thank you - Dermacare

Posted 6 years ago

“Rubbish website and very poor and rude customer service. Will not accept returns when the product is unsuitable. I am sorry I ever ordered from them. Never again. I would not even give them 1 *”

Posted 6 years ago

We are very sorry that you feel unsatisfied with our service. As previously stated, we can assure you that your product is the correct colour, and we hope that our distributor will also be able to confirm this with you after sending you their contact details. We apologise for not being able to refund you, but as it states in our Returns Policy, we cannot refund any product that has been opened or used. Here is a link which shows a review of your product as well as its consistency and colour: http://prettifulblog.com/skincare-benefits-of-vitamin-c/ We hope this information has been helpful to you.

Posted 6 years ago

«
1
2
»

Dermacare is rated 4.8 based on 1,799 reviews