DecorativeGardens.co.uk Reviews

Name: DecorativeGardens.co.uk
Address: Decorative Gardens Ltd RoseneathLow StreetHaxey, Doncaster
Rating: 4.82

4.8 Rating 539 Reviews

97 %

of reviewers recommend DecorativeGardens.co.uk

4.8

Based on 539 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0114 437 2145

Location:

Decorative Gardens Ltd RoseneathLow StreetHaxey
Doncaster
DN9 2LA

DecorativeGardens.co.uk 5 star review on 27th September 2021

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Items were delivered on time and the delivery men were very helpful. Would highly recommend.”

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Posted 4 years ago

Thanks Anthony, for your review. I'm so pleased to hear your items were delivered on time and that the drivers were helpful. Many thanks for your recommendation.

Posted 4 years ago

“Decorative Gardens offer good value for money and the order I made was easy to process. The delivery driver was excellent and kept me informed of his whereabouts and timings. Highly recommended.”

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Posted 4 years ago

Many thanks for taking time to submit a review. It's great to hear that you found our products to be competitively priced and the ordering process simple. I'm glad to hear the delivery driver was helpful and communicated with you prior to delivery. Thanks for your recommendation.

Posted 4 years ago

“Excellent product and excellent support.”

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Posted 4 years ago

Thanks so much for leaving a review Philip. I'm so pleased to hear you were happy with the quality of the product received and found our customer service team to be helpful.

Posted 4 years ago

“Excellent service and delighted with end result.”

DecorativeGardens.co.uk 5 star review on 4th October 2019

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Posted 4 years ago

Many thanks for leaving a review. The red chippings look great and work really well next to the block paving and they really set off your plants and shrubs nicely.

Posted 4 years ago

“Nice pebbles, efficient ordering, fast delivery”

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Posted 4 years ago

Thanks for taking some time to leave a review. I'm pleased to hear you are happy with the product and found the order and delivery process to be efficient.

Posted 4 years ago

“Good service, spot on with delivery date and time.”

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Posted 4 years ago

Many thanks for taking some time to submit a review. I'm so pleased to hear you were happy with the service and prompt delivery.

Posted 4 years ago

“Nothing wrong with the chippings but the delivery of the bulk bag caused problems. The delivery was made 3 days late. Despite giving both the carrier and a Decorative Gardens employee specific instructions, the bulk bag was left in a position that partially blocked the driveway to my, and my neighbours properties.”

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Posted 4 years ago

Thanks for leaving a review Richard. I'm really sorry to hear you experienced issues with your delivery. This isn't the usual standard of service we would expect from the pallet company we use. Normally we are made aware of any delivery issues by the pallet company and/or the customer and we can then take steps to escalate the issue. Unfortunately in this case it seems we didn't receive any contact so we weren't aware of the issue. Delivieries are officially kerbside, but the drivers will do their best to accomodate customers requests where possible. Sometimes it's not always possible to drop the pallets where requested due to the weight involved. The drivers are normally equipped with manual pallet trucks and many of our bulk bags weight close to one tonne, so if there is any kind of gradient or uneven surface they may not always be able to physically place the pallet exactly where requested. The drivers will however always leave the pallets in a safe place, where they are not causing any kind of obstruction to pedestrians or traffic. I'm pleased to hear you are happy with the goods received and apologise again for the inconvenience surrounding the delivery.

Posted 4 years ago

“Delivered in a timely manner, delivery driver called me before arrival . I wasn’t at home but he placed the pallet where I wanted it. Great service will definitely recommend”

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Posted 4 years ago

Thanks for leaving us a review Misbah. I'm pleased to hear your delivery arrived on time and was left in a convenient location for you. Many thanks for your recommendation.

Posted 4 years ago

“Easy selection, easy ordering, easy delivery! What more do you need ?”

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Posted 4 years ago

Many thanks for your review John. I'm so pleased to hear you found our order and delivery service to be straightforward.

Posted 4 years ago

“Good service. Delivery was right on time. Would order again and probably will.”

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Posted 4 years ago

Thanks so much for your review Margaret. I'm so pleased to hear your delivery went well and we look forward to assisting you again in the future.

Posted 4 years ago

“This supplier receives the lowest available score from me due their complete disregard for the security of customer data. Being a first time customer I was required to create a new account and after providing my details I received an email confirming the creation of my account. This email helpfully quoted my nominated username and my password! Never have I seen such an unbelievable display of ineptitude from an online retailer. I now have to change my password everywhere thanks to decorativegardens.co.uk as god only knows who else has seen it.”

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Posted 4 years ago

Hello. Thanks for the review. We just wanted to let you know that we take the security of our customers data very seriously. I can assure you that system does not store any passwords in plain text. The email template is the only place where anyone will see a plain text password, and that's only because the data is taken directly from the submitted form data. The e-commerce system uses a secret encryption key to "hash" any sensitive data, so nobody can access it, including the very limited people with access to the database. It is not possible to reverse this hashing (it's one way) to determine what the passwords are from the hashed text stored in the database. This is by design and is specifically done to ensure that if the database is ever compromised user login details are not capable of being extracted from the compromised system. We also have a fully compliant GDPR policy and also offer all customers an option to have their data deleted and Customer Data Anonymisation. Please rest assure that we also have a number of extra security features in place as well to offer the best most secure ordering process online as we can.

Posted 4 years ago

“Excellent value for money (worked out @ £2.90/25kg bag of blue slate 40mm), delivered on a pallet - on time. Would definitely use this company again.”

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Posted 4 years ago

Thanks for leaving a review David. I'm so pleased to hear you found the blue slate to be excellent value and we look forward to assisting you again in the future.

Posted 4 years ago

“My order was placed and the delivery was arranged a very nice lady called Jane rang me to confirm the delivery, she also used google earth to identify our house, noticing that we had a long drive she booked a driver with a powered pallet truck so the rocks could be delivered right to our door. A truly wonderful service”

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Posted 4 years ago

Thanks so much for leaving a review John. It's always good to hear some posite feedback regarding our customer service team and service provided. I'm so pleased to hear your delivery went well and the items were left in a convenient location for you.

Posted 4 years ago

“Excellent service and supplier.”

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Posted 4 years ago

Thanks Gary, for your review. I'm pleased to hear you were happy with the service provided.

Posted 4 years ago

“Excellent service, fast and friendly delivery, items exactly as described.”

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Posted 4 years ago

Thanks for taking some time to submit a review Emma. I'm glad to hear the product met your expectations and the delivery driver was friendly.

Posted 4 years ago

“Very friendly and knowledgeable telephone sale,s excellent product, delivered exactly on schedule”

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Posted 4 years ago

Thanks so much for leaving us a review Andrew. It's always nice to get some feedback and I'm delighted to hear you found our customer service team to be knowledgeable and friendly. I'm also pleased to hear your delivery arrived on time and met your expectations.

Posted 4 years ago

“Lovely patio kit, arrived when expected, well packaged, all in perfect condition and the delivery driver was super helpful.”

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Posted 4 years ago

Many thanks for leaving us a review Rachel. I'm so pleased to hear your patio kit arrived on time and in good condition. It's also nice to know the delivery driver was helpful and you are happy with the item received.

Posted 4 years ago

“I am pleased with the circle patio kit. It looks great, and great value too, worth the wait. Thank you. Mr D Maguire.”

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Posted 4 years ago

Thanks for leaving us a review Derek. I'm delighted to hear the paving circle met your expectations.

Posted 4 years ago

“Delivery was very prompt, what I ordered was exactly what I got, perfect. I will certainly be using DecrotiveGardens again”

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Posted 4 years ago

Thanks for leaving a review Marjorie. I'm delighted to hear your delivery arrived on time and you were happy with the product when it arrived. We look forward to assisting you again in the future.

Posted 4 years ago

“Excellent service from start to finish. Delivery on time and product as described. Well pleased.”

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Posted 4 years ago

Many thanks for taking some time to leave us a review. I'm pleased to hear your delivery arrived on time and met your expectations.

Posted 4 years ago

DecorativeGardens.co.uk is rated 4.8 based on 539 reviews