Deakin & Francis Reviews

Name: Deakin & Francis
Rating: 4.91

4.9 Rating 249 Reviews

99 %

of reviewers recommend Deakin & Francis

4.9

Based on 249 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Deakin & Francis:

Jewellers since 1786, Deakin & Francis® designs & makes the world’s finest cufflinks, signet rings, gentlemen's accessories, ladies jewellery and bespoke commissions.

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Deakin & Francis 5 star review on 31st December 2021

Anonymous

Anonymous // 01/01/2019

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“Product and service could not have been better; quick shipping, thank you”

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Posted 4 years ago

Amazing 5 star review! Thank you. Here at Deakin & Francis our customers' expectations and needs are our top priority. We know that when you order an item online, you want it as soon as possible! Our team our grateful for your lovely review.

Posted 4 years ago

“Prompt receipt of merchandise, very good quality piece albeit smaller than I expected. However, it was my failure to understand that it had to be small enough to fit through the shirt sleeve.”

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Posted 4 years ago

Thank you for your review. They do say the best things come in small packages, and that definitely applies to our pieces. Here at Deakin & Francis we are glad that you enjoy the quality of our products and look forward to our next encounter.

Posted 4 years ago

“Highly recommend!!! Beautiful designs and amazing quality.”

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Posted 4 years ago

What a review! We love hearing such great feedback. Design is a huge part of Deakin & Francis, we love creating new designs, whether it be classic or quirky. High quality and standards is something we pride ourselves on. Thank you so much for your 5 star rating and for recommending us.

Posted 4 years ago

“Deakin & Francis is absolutely dedicated to top flight quality and superlative customer service. I continue to be impressed by their classic designs as well as the creatively fun sets.”

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Posted 4 years ago

This is fabulous feedback! We are delighted that you are a fan of Deakin & Francis as we pride ourselves on our high standards and our British heritage. Having manufactured fine jewellery since 1786, the quality of craftsmanship has been passed down through seven generations. One factor that has remained constant all the way through the company’s long history is that the Deakins are formally trained jewellers. Henry and James Deakin are both fully qualified gemologists and create amazing designs and are always looking for the next talking point. From the red hot chilli peppers, to our signature skulls, or the traditional top hats or an exquisite pair of white gold square cufflinks with diamonds and sapphires, we like to think that your cuffs will do the talking and set the scene – whether for business or pleasure. Thank you for standing out from the crowd and taking the time to share your comments, especially from a connoisseur of cufflinks. We hope to see you again soon!

Posted 4 years ago

“The quality and uniqueness of all pieces of jewellery are second to non”

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Posted 4 years ago

What a review! We love hearing such great feedback. Design is a huge part of Deakin & Francis, we love creating new designs, whether it be classic or quirky. We have been manufacturing jewellery for over 230 years, since day one, we always strive to create the highest quality products.

Posted 4 years ago

“Professional stuff and professional service with a good sense of English humour! Do we need more? Certainly no! Thanks Deakin & Francis”

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Posted 4 years ago

Thank you so much for such an excellent review! We are thrilled that you have visited our store in the Piccadilly Arcade in London. Led by Mr Christopher MacDonald, they are a great team who will do everything they can to help. Thank you also. We look forward to seeing you again.

Posted 4 years ago

“Really beautifully crafted cuff links. Happy husband!”

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Posted 4 years ago

Happy company! Thank you for your lovely review! Our products are designed and hand crafted in our Birmingham factory. Thank you for sharing your feedback and if you or your husband are in London, do pop in to our store in the Piccadilly Arcade to see the full range.

Posted 4 years ago

“I am very satisfied with the orders I have placed. They arrive on time and very well wrapped”

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Posted 4 years ago

An excellent five-star review, thank you! Customer satisfaction is super important to us. We are so glad to hear that you have had a good Deakin & Francis experience and we hope to continue looking after your orders in the future.

Posted 4 years ago

“Great product, fabulous quality, The packaging is outstanding, well done”

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Posted 4 years ago

Thank you for your wonderful review, here at Deakin & Francis we pride ourselves on a great customer experience. Our team in the Birmingham factory keep to the high expectations that we set. We are delighted to hear that you are happy with your purchase and that you love our packaging.

Posted 4 years ago

“As usual, great service, most sophisticated cufflinks in the world”

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Posted 4 years ago

Well thank you, what a sophisiticated review too! Our Deakin & Francis team will be thrilled to hear that we provide great service. It is something we pride ourselves on, being England's oldest manufacturing jewellers.

Posted 4 years ago

“All wonderful, impeccable Service and excellent quality”

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Posted 4 years ago

We want to thank you for your wonderful five star review. As England's oldest manufacturing jewellers, Deakin & Francis are delighted that you are enjoying our products!

Posted 4 years ago

“The most amazing cufflinks designs I’ve ever come across. The small details and the customer service is excellent”

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Posted 4 years ago

Wow! Amazing review! Thank you so much. As jewellery manufacturers since 1786, design and craftsmanship are a huge part of what we do. We strive to create brilliant designs that are also high quality. We are happy to hear you enjoy our products and the customer service you received!

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Thank you for such a wonderful review. Here at Deakin & Francis we aim to always provide a high level of customer service, we are very glad to hear that you received excellent customer service. Thank you for your amazing 5 star review!

Posted 4 years ago

“Dear team, It would be much appreciated if a kind reminder about customer duty free details for Mainland China order online. advise them to consult with express company would be ok”

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Posted 4 years ago

Thank you so much for your feedback, we are pleased that you chose Deakin & Francis. We are working hard on improving logistics as we know it is much better in China that the rest of the world! We will keep you updated.

Posted 4 years ago

“Exellent products, superbe service.”

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Posted 4 years ago

Our team here in the factory in Birmingham, England will be delighted with such excellent five star feedback! We strive to achieve high standards of quality and customer service, we are glad you have experienced these. Thank you for sharing your experience with Deakin & Francis and for choosing England’s oldest family jewellery firm.

Posted 4 years ago

Thank you for your wonderful review. We love to hear such great feedback and our team will be happy to know their hard work and customer service is helping to create a good experience.

Posted 4 years ago

“Excellent quality and international customer service!”

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Posted 4 years ago

Thank you for the compliments! We have been working on beautiful jewellery for over 230 years and we are so pleased that the international service was great too. Deakin & Francis manufacture some of the world's finest cufflinks, lapel pins and accessories, producing fine quality jewellery - as you’ve discovered. Thank you for taking the time to share such fantastic feedback.

Posted 4 years ago

What a great review, thank you for this. As England's oldest jewellery manufacturers, the quality of our products is a huge focus for us and it is great that you are pleased with the quality. Providing great international customer service is something we pride ourselves on and hope to always provide such a high standard. Thank you!

Posted 4 years ago

“All perfect tank you”

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Posted 4 years ago

As England oldest manufacturing jewellers, we have been working on quality for over 230 years. Handed down across seven generations, attention to detail is important to us and we are delighted that you have noticed this too! Thank you for taking the time to share such fantastic feedback and giving us a five star rating!

Posted 4 years ago

“I very much like the location of the store and the variety of the different styles. The presentation is very appealing and unfortunately for me, I always buy much more than initially planned. This is also because of the very good service of the personell at the shop.”

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Posted 4 years ago

Piccadilly Arcade is such a lovely location for our flagship store, we are glad you think so too. Here at Deakin & Francis we love to create products that suit everyone. With the wonderful Christopher Macdonald managing our London store, his attention to detail and customer service from his team is impeccable. We hope to see you again soon!

Posted 4 years ago

“I am very satisfied with this shopping. I also like the Cufflinks I received. Shopping will continue. Now there is no shop for you in China, hope to join us as soon as possible.”

Deakin & Francis 5 star review on 7th November 2019

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Posted 4 years ago

Thank you for your 5 star rating! We are so glad that you are enjoying your cufflinks. We love to hear that and look forward to taking care of your future orders.

Posted 4 years ago

“I TOTALLY love the sliver Skull & Cross bones (1786) ring and wouldn't be without!!! I WOULD DEFINETLY BUY ANOTHER AT THE ADDITIONAL COST, WHATEVER THAT WOULD BE FOR A LAGER SIZE (Z+1.5)!!! I could have mine resized but don't want to ruin it by streching or resizing. Instead, I like one made to order! PLEASE LET ME KNOW WHEN IT'S READY!!!!! SINCERELY, Christopher Slove”

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Posted 4 years ago

Thank you so much for your 5 star review! One of our design team, Adam has been in contact with you, to discuss your exact requirements, to ensure you can have the specific size needed. Thank you also for such praise of one of our signet rings - they are unique items.

Posted 4 years ago

Deakin & Francis is rated 4.9 based on 249 reviews