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Dashel Reviews

4.8 Rating 166 Reviews

95 %

of reviewers recommend Dashel

Company Reviews

Product Reviews

4.8

Based on 166 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Dashel:

Cycling is safe. The benefits to your health and wealth outweigh the risks, so we’re not going to try and scare you into wearing a helmet. We want to wear something slim and flattering to get about town. So we've designed cycle helmets that are light, safe and comfortable. Made sustainably in the UK.

Visit Website

Phone:

020 3870 3322

Email:

info@dashel.co.uk

Location:

4th Floor,
86-90 Paul Street,
London
London Borough of Barking and Dagenham
EC2A 4NE

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Dashel 5 star review on 29th November 2022

Dashel 5 star review on 29th November 2022

Dashel 5 star review on 29th November 2022

Dashel 5 star review on 17th November 2022

Dashel 5 star review on 17th November 2022

Dashel 5 star review on 28th October 2022

Dashel 5 star review on 13th July 2022

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy with my Dashel! Thank you!”

Dear Trevor, So sorry to hear that your helmet has not yet arrived in Singapore. I will look into this and contact you directly with any update. Kind regards The Dashel Team

“Initially, I had ordered a Carbon Fibre helmet in Grey, medium size, according to the sizing method mentioned on the website. I measured around my head and it was 58cm, which put it bang in the middle of the Medium size bracket. I chose the Carbon fibre option for impact strength, should I take a spill from my bike. There is no upper value I can put on my head, so the best it was, at a considerable price but I think my head is worth it! I also ordered the small LED tail-light. The box arrived almost the next day (very impressive) but had been dropped as the corner was crumpled. However, nothing was damaged inside. Sadly the Medium size was too tight. My head is broader than the helmet could accommodate, despite pulling the silver coloured fitting-strips out. I immediately sent it back using the return 'paid-for' label inside the box, explaining why and what I was after as a replacement. The form makes this a box tick exercise, so it is easy and quick. That was on the 23/10/21 and today I called to check if it had arrived OK - you never know... things can go astray. I chatted with someone at head office (there is a pun in there waiting for exit) who took my reference number and quick as a flash I was transferred to Mark in factory land. He verified it had been received and he would ensure a quick return, with Large size. There was even a Plan-B in the pipeline should that not be OK. This is excellent stuff to hear; he is a company who are very much on your side should there be a problem. We left it at that, with Mark saying 'one would be on its way ASAP'. Most reassuring. 30 minutes later the post man dropped a box at the door, marked 'Dashel', in which was a L size helmet that fits exactly to my bonce. I know, I know, it is just circumstance that a correct replacement had been sent out and that Mark was not necessarily in the correct place to see it had been dispatched. I don't care. The fact that Dashel, as a company were completely reassuring, king and helpful - and they make a good product, has lifted my spirits. Well done! Great product - fits well and looks good. Very positive response to my follow-up questions. This review is for then process to swap from M to L, and the excellent L helmet then received.”

Dear Chris, thank you so much for taking the time to review your Dashel Helmet and your experience exchanging it for a different size. So pleased we could help. It makes our day to receive feedback like yours and hear from customers enjoying their Dashel! Happy cycling, from the Dashel Team

“Great looking helmet. Fit comfortable by using the enclosed combination of pads.”

Dashel 5 star review on 27th October 2021

“I’ve not received my order”

Dear Hannah, so sorry to hear that your item hasn't arrived. Customer satisfaction is really important to us, and we are disappointed that you haven’t received our normal standard of service. We have contacted our warehouse to try to rectify this and will update you via email as soon as possible. If you need further assistance you can also contact info@dashel.cc and we will do everything we can to resolve this problem. Kindest regards, The Dashel Team

“the sales team is very helpful and the delivery is quick and good. Not to mentioned it's a great looking helmet! Loved it! Will definitely buy again.”

Hi Cheng, thanks so much for taking the time to leave us a review. It is always great to hear that we are doing our jobs well and that people love our helmets at much as we do! Happy cycling from the Team at Dashel.

“best service and helmet fast shipping and easy return , definitely recommended”

Hi Valeri, thank you so much for taking the time to review your Dashel Helmet. Delighted you love it! Happy travels, from the Dashel Team

“The overall purchasing experience is pleasant and straightforward.”

“Where do I start? Having ordered a new (electric) bicycle, I decided that my current cycle helmet (25 years old) had outserved it’s usefulness & was the wrong colour - no apology for being a “girl”!! I searched online for a “light blue cycle helmet” to match my new bike & came upon Dashel. We have here a UK based company (no air miles for delivery) which uses recyclable materials with a pledge to take the helmet back to recycle (a good circular economy). Ordering was simple, service was awesome”

Dear Sarah, Just a little note to say thank you so much for taking the time to review your Dashel Helmet. It makes our day to receive feedback like yours. We are loving the thought of you in your Sky Blue helmet with matching bike - Happy cycling!

“Great looking helmet. Very light and made extremely comfortable by using the enclosed combination of pads.”

Hi Craig, we really appreciate you taking the time to leave a review. Delighted you are happy with your helmet and hope you can enjoy some Autumn cycling. From the Dashel team

“I bought it as I needed a helmet to with a peak to deal with low sun in my eyes,...the magnetic buckle is I would describe as self locking,...just point both ends towards one another and they automatically mate,.....very nice colours to choose from....the helmet comes with alternative interior pads so as the helmet wears in you can fit the larger pads if desired,...steve”

Hi Steve, thanks so much for taking the time to review your helmet. Great to hear you are pleased with it. Happy cycling!

“Update: Dashel finally got in touch with me and offered me a refund of the taxes. I'm wearing the helmet every day now and i quite pleased with it. I'm still trying to get to used to fitting the helmet to my head, especially when I'm sometimes wearing a beanie and sometimes not. But i will figure it out and im very happy about the friendly customer service, so im not so disappointed in the end. To be fair: The Dashel helmet is really beautiful and i absolutely wanted one. But I'm really disappointed in the customer service. After i ordered the helmet i got a confirmation email in which it said, that due to brexit, there will be taxes that i have to pay extra for the shipping to Europe. During the order there was nothing that said that, otherwise i would not have ordered. Of course i could have known that, but it was my first time ordering something from the UK and only because i couldn't get the helmet somewhere in germany in my size and colour. So i was sending the customer service two emails, approximately 5 minutes after i ordered and asked if they could maybe cancel my order as i can not afford to pay even more money. Usually thats possible at other companys. I never got an answer and i had to pay 30 € extra taxes. I mean, the helmet itself is already very expensive and i had to really think twice, because thats a lot of money for me. And now that i payed even more i have to say: 150€ for a basic black helmet that has no features is a bit too much. No lighting included, nothing to lock the helmet to the bike and the possibilities to fit the helmet to the head is poor. There is no wheel to make it tighter which is quite basic for all helmets that i've seen so far. And the way that nobody ever answered to my emails really disappointed me.”

Dear Hannah, so sorry about your negative experience with Dashel. Customer satisfaction is super important to us, and we are so disappointed that you didn't receive our normal standard of service. This was completely our error over a bank holiday weekend and we can only apologise. We have been in touch with you directly and have refunded your taxes and hope you can now enjoy your helmet. Kindest regards The Dashel Team

“Absolutely fantastic. Looks brilliant, very comfortable and shipping was quick and easy. The helmet runs a bit small, so I would recommend going a size up if you feel you are in between sizes, but after swapping to a large it fits perfectly.”

“Great product and very stylish”

“Absolutely superb product & superb service.”

“Super impressed with this company. Very responsive to emails, ordered the helmet on one day and it arrived the next. Very good quality and well made. Love the adjustable pads which come in two sizes allowing a very tailored fit. The magnetic clasp is also very handy. All in all very happy with my purchase and would definitely recommend them to anyone thinking about buying a helmet.”

“Excellent website, and very quick delivery service, would highly recommend.”

“very very good”

“I thought I didn’t receive any notice as to the arrival of my order but it was my mistake. Found the notice. I really appreciate Dashel’s quick response and willingness to assist although I accidentally gave them a low rate. That was fixed! Thank you, looking forward to picking up my helmet from the post office.”

Hi Michal, thanks so much for amending your initial review - glad we managed to clear up the misunderstanding. Hope you love your helmet :-)

“Great helmet.”

“Great fit and looks great.”

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Dashel is rated 4.8 based on 166 reviews