Dashel Reviews

Name: Dashel
Address: 4th Floor, 86-90 Paul Street, London, London Borough of Barking and Dagenham
Rating: 4.77

4.8 Rating 166 Reviews

95 %

of reviewers recommend Dashel

4.8

Based on 166 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Dashel:

Cycling is safe. The benefits to your health and wealth outweigh the risks, so we’re not going to try and scare you into wearing a helmet. We want to wear something slim and flattering to get about town. So we've designed cycle helmets that are light, safe and comfortable. Made sustainably in the UK.

Visit Website

Phone:

020 3870 3322

Email:

info@dashel.co.uk

Location:

4th Floor,
86-90 Paul Street,
London
London Borough of Barking and Dagenham
EC2A 4NE

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Dashel 5 star review on 29th November 2022

Caroline L

Dashel 5 star review on 17th November 2022

Liz S

Dashel 5 star review on 28th October 2022

Julie P

Ian S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice helmet but the back strap is to low for my head and there us only one üoint for adjustment....so the helm shield is always in my sight. Tjis should be fixed for better fitting”

Helpful Report

Hi Matthias, thanks for taking the time to leave us a review and sorry to hear you are having problems with the fit of the helmet. Every head shape is different but we do always try our best to resolve any issues like this. I will drop you an email directly to see if we can help resolve this. Kind regards.

“I buy a hemlet according to the suggested size from the official website, but sadly it's still feel to tight for me. I sent a message from the website last week, and up to now it still has no reply.”

Helpful Report

Hi Thomas, so sorry to hear that your helmet does not fit perfectly. I believe Mark is in touch with you directly now so we will get this sorted as soon as possible. Kindest Regards The Dashel Team

“Very bad, if your head doesn’t fit one of their only 3 sizes then don’t bother. Have been trying to return it for 2 months now, and haven’t even been replied to via email to be talked to.”

Helpful Report

Dear Sam, so sorry to read your review and hear that your experience of Dashel was not to your satisfaction. You originally ordered one of our Ocean Edition helmets, which are not available in all sizes due to the nature of this range and them not being mass produced. I understand we did send you an alternative size to try and covered all shipping costs, and when this did not fit we have given you a full refund. So sorry we couldn't assist further and we do hope you can find an alternative helmet that fits you well. Kindest regards Dashel

“So far, I haven’t received my helmet yet, after 2 weeks of ordering. I’ve sent already 2 emails to the customer service of Dashel and they never bothered with responding me with the tracking and shipping information. Now I receive this feedback automated email and without any patience left, here I’m trying to reach out to Dashel saying that I did not receive my helmet. Now how many emails I need to send to have a response for “where is my item” query?”

Helpful Report

Dear Edward, so sorry you have had a negative experience with Dashel. Customer satisfaction is really important to us, so sincere apologies for the delay in hearing back from our customer service team. I believe they have now been in touch and it seems there was a failed delivery by Royal Mail back on 24 November and they did not leave a notification card for you - very frustrating! Hopefully, it should be safely re-delivered tomorrow and you can start enjoying your Dashel helmet. Kindest regards

Dashel is rated 4.8 based on 166 reviews