Dashel Reviews

Name: Dashel
Address: 4th Floor, 86-90 Paul Street, London, London Borough of Barking and Dagenham
Rating: 4.76

4.8 Rating 213 Reviews

94 %

of reviewers recommend Dashel

Company Reviews

Product Reviews

Info

About Dashel:

Cycling is safe. The benefits to your health and wealth outweigh the risks, so we’re not going to try and scare you into wearing a helmet. We want to wear something slim and flattering to get about town. So we've designed cycle helmets that are light, safe and comfortable. Made sustainably in the UK.

Visit Website

Phone:

020 3870 3322

Email:

info@dashel.co.uk

Location:

4th Floor,
86-90 Paul Street,
London
London Borough of Barking and Dagenham
EC2A 4NE

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Dashel 5 star review on 29th November 2022

Caroline L

Dashel 5 star review on 17th November 2022

Liz S

Dashel 5 star review on 28th October 2022

Julie P

Ian S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the product page, in your face, it says "30 day no quibble returns". it turns out there's some quibble that you'll only find out about if you have a reason to return. Head circumference fit fine, so off I went. After 15-20 min cycling, I get an annoying head ache as there's a constant friction between the helmet and the top/back of my head. Perhaps my genetics are to blame, as this area on me is quite big bonned. I got in touch with customer service and, because I had taken the tags off - remember I had to ride for a while to find out the problem - the helmet couldn't be returned. They suggested me to take the inner pads off, now not only have I the very same head ache, I also get scalp irritation, as the rough side of the velcro is scratching my skin. I like the product finishing and style, and a local company (it's made in the UK, after all) deserves respect, that's why I won't rate it lower, but now I'm stuck with a helmet I won't use, a £70+ prop put away in my wardrobe.”

Helpful Report

Hi Giu Thank you for your feedback and we were sorry to hear our helmet hasn’t been a good fit for you. Our 30-day returns policy applies to items that are unused, with tags still attached. As this helmet has been worn and the tags removed, we’re unable to accept it back for a refund. This is standard practice for safety equipment and ensures all customers receive products in new condition. Also, it is hard for us a as a small business as it means that we cannot sell your returned helmet. In our email to you on 13th April, we suggested trying the helmet without the internal pads, as this can often improve fit. This would have included removing the velcro in addition but we apologise if that wasn’t made clear. We did offer you a 50% discount on a larger size to help resolve the issue, but we didn’t receive a response. That offer remains open should you wish to take it up. If you’d like to move forward with this, please contact us directly and we’ll be happy to assist. Kindest regards Dashel

“Service great and helmet is fine but photos don’t show that it’s a foam interior to the helmet so very warm and not very light. Less foam and a cage would be preferred.”

Helpful Report

Hi Chris, thanks glad you liked the service & helmet. The liner is made from lightweight EPS foam, same as 99% of all other cycle helmets, we do state this in every product description. Our liners are slimmer than most, so this is the first time we've had someone expecting something different, but then we've not heard of cage liner so we will keep an eye out...

“After buying my wife a Dashel helmet a couple of years ago (she loves hers) I decided to get the Sea Shepherd edition. The helmet is a bit hot in warm weather and I was disappointed that the Sea Shepherd logo appears to be just a sticker (I would have bought a nicer colour and made the donation to SS myself if I'd have known this)”

Helpful Report

Hi Graham, sorry you're not keen on the sticker, it is a weather-proof decal so made to last, but we get your point! We will be printing the next edition of Sea Shepherd helmets. We needed to start off small to test demand and prevent waste. The loop that you have on the back of your helmet was from a net that Sea Shepherd collected, so hopefully that makes it feel more special. Thanks so much for your support. Catherine

“The helmet lacks comfort”

Helpful Report

“Great company and I like that they make the helmets in the UK using ethically sourced materials.”

Helpful Report

“So happy with my Dashel! Thank you!”

Helpful Report

Dear Trevor, So sorry to hear that your helmet has not yet arrived in Singapore. I will look into this and contact you directly with any update. Kind regards The Dashel Team

“I’ve not received my order”

Helpful Report

Dear Hannah, so sorry to hear that your item hasn't arrived. Customer satisfaction is really important to us, and we are disappointed that you haven’t received our normal standard of service. We have contacted our warehouse to try to rectify this and will update you via email as soon as possible. If you need further assistance you can also contact info@dashel.cc and we will do everything we can to resolve this problem. Kindest regards, The Dashel Team

Dashel is rated 4.8 based on 213 reviews