Cybermarket Reviews

Name: Cybermarket
Address: Unit H16 Risby Business Park, Bury St Edmunds, Suffolk
Rating: 4.82

4.8 Rating 915 Reviews

97 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

Unit H16 Risby Business Park,
Bury St Edmunds
Suffolk
IP28 6RD

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered what I thought was a good replacement amplifier which turned out not suitable. I spoke to Lawrence at Cybermarket who explined how it worked. He then rang back after speaking to a collegue and recommended a different amplifier. Ireturned the original and got a full refund. I then ordered the replacement and received it the next day post free. Highly recommend them”

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Posted 1 month ago

“Quick delivery, all good, well packaged”

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Posted 1 month ago

“Fantastic service. Rob is possibly the most helpful person I have ever had the pleasure of dealing with. Always responding to my enquiries in a timely and professional manner.”

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Posted 1 month ago

“AVOID. AVOID. AVOID. Shop elsewhere!! Rob at Cybermarket is quite possibly the rudest person I have ever dealt with over the phone. We received a faulty followspot, as the colour wheel wasn't working properly. After contacting the Returns Department, I was offered a replacement; however, the quality of the item made me think that if it's brand new and not working, another one probably won't last very long. So, we asked for a refund. Rob emailed me and asked me to 'Please package your item and return it to the address below, with your copy of this email referencing the SOR number,' which I did. The next day (today) the DPD driver would not take the parcel due to the addresses not matching what he had on his pickup card. I then called Rob, and he said that this 'wouldn't have happened' and 'you've never had a problem before'. It did happen, Rob, and we have the entire situation on CCTV, as it was in the College's Reception. If you would like to watch the footage, I'll happily send it to you and your team. I do not appreciate you speaking to a customer like this, as you are essentially stating that I am lying. Your tone was very passive and rude. This is absolutely disgraceful customer service. For anyone considering shopping with Cyber Market, I would advise you to stay away.”

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Posted 1 month ago

Hi Liam, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that you were left feeling frustrated and disappointed. We take all feedback seriously and are particularly concerned to hear that you felt the service you received was rude or unprofessional. This is not the level of service we aim to provide, and your comments have been noted and shared with the relevant team for review. Regarding the faulty product, we fully understand how receiving an item that does not work correctly can be both inconvenient and disappointing. We did offer a replacement initially, but we absolutely respect your decision to request a refund instead. We aim to make returns as smooth as possible and regret that there was confusion with the courier. While we typically have very few issues with DPD collections, it’s clear that in this case, something went wrong — and we apologize for the inconvenience this caused. We’d also like to clarify that we never intend to suggest a customer is being dishonest. If our communication came across that way, we sincerely apologize. We are always willing to investigate issues in good faith and are committed to resolving them respectfully and professionally. Your feedback will be used to help improve how we communicate and manage these situations in the future.

Posted 1 month ago

“Amazing service, I wasn't too sure what to order & they guided me through the best solution. Also speedy delivery.”

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Posted 2 months ago

“Quickly delivered and well packaged”

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Posted 3 months ago

“Item as described, fast dispatch, would recommend!”

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Posted 3 months ago

“Great service , nothing too much trouble , thanks for the help”

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Posted 3 months ago

“Very smooth transaction. The price was good and the Microphone was delivered on time and in good condition. Thank you.”

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Posted 3 months ago

“Very good service though out, great job”

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Posted 4 months ago

“Not installed speakers yet but dealing with Cybermarket has been excellent.”

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Posted 4 months ago

“No problems. All good from order to delivery.”

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Posted 4 months ago

“Good products at a very good price with an easy to order website and great delivery times on items”

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Posted 4 months ago

“I was initially skeptical but the Item arrived quickly and undamaged. If I want more audio equipment in the future I would consider coming back here.”

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Posted 4 months ago

“Easy and secure ordering process. Crossover items supplied exactly as ordered. Items ordered were sourced from Germany and delivered on time with minimal delay by DPD. Would highly recommend Cybermarket for hifi components.”

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Posted 4 months ago

“Really helpful pre sales team who understood my needs, offered useful advice and reassurance. Swift delivery and an excellent product.”

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Posted 5 months ago

“In generally it's ok but the delivery was in a wrong address. We have to fix this for ourselves.”

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Posted 5 months ago

“Cybermarket were very helpful with my telephone enquiries. My order was processed efficiently and arrived promptly. Very good service!”

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Posted 6 months ago

“First Class service and information on the product.”

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Posted 6 months ago

“Thanks for the dj stuff ;)”

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Posted 6 months ago

Cybermarket is rated 4.8 based on 915 reviews