Cybermarket Reviews

Name: Cybermarket
Address: Unit H16 Risby Business Park, Bury St Edmunds, Suffolk
Rating: 4.82

4.8 Rating 914 Reviews

96 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

Unit H16 Risby Business Park,
Bury St Edmunds
Suffolk
IP28 6RD

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service though out, great job”

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Posted 2 months ago

“Item supplied was not the same as item ordered. Refund offered. Refund was prompt, and websites updated. Great communication, and I am a well treated customer, would buy from them again”

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Posted 1 year ago

“Good to deal with. Goods provided as specified and on time. A bit spooked by seemingly Chat only communication but works fine. Closed weekends.”

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Posted 1 year ago

“Delivery took a little longer than expected due to the item being located in Germany and not UK. However the item itself is of good quality and seems to be performing well. Overall very pleased.”

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Posted 1 year ago

“Good price and Delivery on time 👍”

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Posted 1 year ago

“Good products, the fuses did the job I needed to, pricing is somewhat reasonable considering it's a small quantity and they were the only ones that had the exact fuse I was looking for, but delivery times are a bit on the slow side.”

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Posted 2 years ago

“Fast service and delivery. Good quality sound from speakers.”

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Posted 2 years ago

“working fine.”

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Posted 2 years ago

“Delivered on time and since it was a replacement for a very old speaker it was easy to fit.”

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Posted 2 years ago

“Excellent product, delivered in advance of original quoted. All in all a good 4 star, perhaps even 5.”

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Posted 2 years ago

“Very easy to contact and deal with thank you.”

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Posted 2 years ago

“Good Product”

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Posted 2 years ago

“Expert advice, order came when advised and on time. I would use this company again and also recommend them as well.”

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Posted 3 years ago

“Everything about the Equipment and handling of the order was great except for when it came to checkout where despite the Item being clearly marked 'Free UK Delivery' there was a charge of £15.00 for delivery. I then used the online help service, only to be told that as I lived on the Isle Of Lewis, the UK's largest offshore Island. When I said that the island was in the UK was told that I had to pay a surcharge despite being in the UK. Great Britain on the other hand consists solely of the British mainland and does not include any Islands, English Scottish, or Welsh. Technically Anglesey, Skye, and the Isle of Wight aren't part of GB either although in the latter two you can drive onto them. So either change your Advertising to let people make an informed choice as to whether to pay an excess charge or don't make the surcharge in the first place. I normally don't use firms that make surcharges as there are many firms that don't. In this instance, I was buying the item on behalf of a small community organisation that had saved long and hard for to buy it. I had researched and recommended the system and due to time restraints It was impractical to source another system, I, therefore, paid the surcharge myself. A tip for anyone who is charged extra for delivery, Tell the company to use Royal Mail, it costs the same to send it to all U.K. addresses as it does to post it to your next door neighbour.”

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Posted 3 years ago

Hi William, Thank you for taking the time to write a review. I am glad the kit arrived to you safely and is working as intended. Unfortunately due to the sizes and weight of the items you ordered, Royal Mail was not an option to ship with. In the case of this order, 3 boxes at a combined weight of 60kg we were charged £45, we were unable to do anything on the shipping surcharge. If customers outside of mainland UK are concerned about the shipping, you can see our shipping exceptions on our website, we are happy to have a conversation on shipping fees if you feel that the surcharge is too much. https://www.cybermarket.co.uk/shop/customer-service/delivery-returns.html

Posted 3 years ago

“Very good received my order quickly”

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Posted 3 years ago

“Arrived quickly and well packaged! Really pleased with it. Bought for our summer house, that we've turned into a bar. And wanted to glam it up. Quality is good very pleased.”

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Posted 3 years ago

“Service was good BUT delivery was late and not next day so would consider not paying the extra for next day delivery”

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Posted 3 years ago

“Very helpful team on the phone, answered all my questions. Ordered on line and goods arrived next day”

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Posted 3 years ago

“Ease of doing business.”

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Posted 3 years ago

“After a search on Google, CyberMarket had the product I was after at the best price I could find. Excellent. Next day delivery was included in the already low price. Superb. Unfortunately, after only one days use, the remote control sensor on the device (not the remote control itself) appeared to fail. What a disaster. Laurence at CyberMarket arranged a Parcel Force collection the very next day after a brief email was sent. What great service. As all this has happened over the last 3 days or so I am still awaiting my replacement item, but CyberMarket's customer service has been faultless. Would recommend on the basis of that alone.”

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Posted 3 years ago

Cybermarket is rated 4.8 based on 914 reviews