Cybermarket Reviews

Name: Cybermarket
Address: 14A Flitch Industrial EstateChelmsford Road, Great Dunmow
Rating: 4.82

4.8 Rating 880 Reviews

97 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

14A Flitch Industrial EstateChelmsford Road
Great Dunmow
CM6 1XJ

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item I wanted was out of stock and I wasn't informed that this was the case until I telephoned them. I have the item now it arrived just before Christmas so haven't had a chance to try it yet it looks ok.”

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Posted 3 months ago

“OK if your not in a hurry. 10 day delivery time is no good for me.”

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Posted 4 months ago

“This 3U rack tray was good quality, but wouldn't fit our rack without drilling extra holes in the rack ears. The full spec for rack rails includes 3 mounting holes in each rack unit, but many racks only use the top & bottom holes & make no provision for the center hole in each rack unit. The holes in these rack ears were in the center of the top & bottom rack units, which didn't exist in our rack (it's clearer in the picture than this write-up!”

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Posted 2 years ago

“It's OK The speakers had the wrong plug in attachments”

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Posted 2 years ago

“I ordered speakers online and they were delivered within a couple of days which was good. Not set up the speakers yet so cannot comment.”

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Posted 2 years ago

“Almost gave up and cancelled order. Time taken from placing order to delivery was very poor if items where not in stock at the time order was placed the should have been some form of notification.”

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Posted 2 years ago

Dear Mr Hampton, We are so sorry to see the bad experience you had shopping with us. Having looked into this further we can see that your order took a very long time to get to you. The items appear to have been out of stock at the time of ordering, an error on the system that occasionally happens. However the procedure in this event is that the warehouse contacts you immediately and either offers you a replacement, to cancel the order or to ensure you are happy with the wait time. I can see this didn’t happen on your order and this is very unusual. Again we apologise once again and promise we will strengthen this process to maintain our commitment to great customer service. The Cybermarket team

Posted 2 years ago

“Item arrived with damaged box and damaged snow liquid bottle which was leaking alot , courier informed me would let seller know ,, i emailed with photos but have had no reply , was told by courier i could return but needed for grandchildrens xmas suprise”

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Posted 3 years ago

“All ok, but almost overcharged!”

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Posted 3 years ago

“Better products on the market, postage cost is a little expensive”

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Posted 3 years ago

Thank you for taking time to write a review. We are sorry to hear you were disappointed with this product, it is a competitively priced item. We try to keep low order items at a minimal price for postage, please note postage costs are also related to picking and packing. Cybermarket team

Posted 3 years ago

“Goods arrived with one missed box after that the missing box arrived after 3 days this but us in pad situation with our client”

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Posted 4 years ago

Thank you for taking time to write a review. We are very sorry for the box shortage, we shipped this directly from one of our suppliers. As soon as you alerted us to the box shortage we shipped another box for you. We would encourage all our customers to get in touch straight away with any problems with delivery, this way we can resolve the issue as soon as possible.

Posted 4 years ago

“despite the sincere intentions of the seler ,unfortunately, the correct purchase could not be made (mistake of the wholesaler in packing the correct set)”

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Posted 4 years ago

“Following an originally poor experience with a delayed delivery and an issue with the product, their customer service team has been extremely helpful in attempting to make good the issues. Overall, a much improved experience.”

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Posted 4 years ago

Thank you for your review. After speaking with you, we have refunded the difference in delivery as this delivery arrived to you late. We would encourage all of our customers with any problems with their orders to get in touch so we can rectify immediately. We will be making steps in helping customers with orders that have failed and making this more clear on our website. In regards to the poor product quality we have opened up a case to review the package you purchased and try to make it clear on the setup to get the most out of it. Thank you for your time in giving us feedback which we hope will improve our service. Our customer service team are always on hand to help with any problems so please don’t hesitate to contact us directly. Cybermarket Team

Posted 4 years ago

“Very good communication by chatting online but when I was going to make my payment online by PayPal, I declined from payment as I was going to be double charged for shipment. I was told that this was mistakenly overcharged, but if I had paid the original charged amount, this would have been done to my own expense. Besides, when compared to other similar PA systems, the unit is high in price.. Thanks.........regards.”

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Posted 4 years ago

“Had to chase order but once I did ,no problem.”

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Posted 5 years ago

Cybermarket is rated 4.8 based on 880 reviews