Cybermarket Reviews

Name: Cybermarket
Address: 14A Flitch Industrial EstateChelmsford Road, Great Dunmow
Rating: 4.82

4.8 Rating 880 Reviews

97 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

14A Flitch Industrial EstateChelmsford Road
Great Dunmow
CM6 1XJ

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took too long 10 days from order was not shipped until 5 days after the order placed.”

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Posted 2 days ago

Thanks for taking time to make a review, apologies that the delivery was not as quick as you had expected. Looks like you ordered around 11pm Thursday 11th April, the order was processed the next morning on the 12th April and delivery to you with made the following week on the 19th April. For orders to the highlands or islands, (Northern Ireland in your case), please don’t hesitate to call or email us for a realistic time window for delivery. We do state on the website to allow 7 working days for delivery. We hope the system is working well for you, and again apologies for any inconvenience with the delivery.

Posted 1 day ago

“You did not send me the item on your website instead you sent me an equivalent type that was not very useful sorry, when I complained you said to send it back and we would refund you Not we will refund you send it back I have been in business for 45 years servicing and fitting P.A. systems. I will get it in the post next week hopefully you will reimburse me for the postage Regards Mike”

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Posted 5 months ago

“Forgot to send my order!”

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Posted 11 months ago

“"MD-260 Stereo Headphones Single sided cable inlet" what arrived was dual sided inlet headphones :( not what I wanted.”

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Posted 1 year ago

“I paid specifically for premium postage (£6.50) and it arrive 3 weeks later with slight damage”

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Posted 2 years ago

Hi Larry, Thank you for taking the time to write a review. We did specifically say to you before you ordered that this would be coming from Germany, 1-2 weeks (one of the weeks being Christmas). Apologies if you misunderstood. In regards to the delivery charge, this should not have been charged. We have issued a refund for this now. If the damage is a problem please get in touch and we can replace it for you. All the best, Cybermarket

Posted 2 years ago

“The silent fan!!! Is very noisy. Can't hear the quiet part of the record.”

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Posted 3 years ago

“Said items were in stock. Turns out they were in stock-but at the German warehouse. Took a few weeks to arrive.”

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Posted 3 years ago

Thank you for your review. We really do apologise for the delay in your order, unfortunately as a result of both Covid and the UK transition leaving the EEA, goods have been stuck in transit. This is a teething problem which we are hoping will resolve itself soon. This mean’t goods coming in from our German warehouse have been difficult to predict accurately regarding arrival times.

Posted 3 years ago

“order delivered in part and still waiting for some delivery without firm date!!!”

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Posted 3 years ago

Thank you for your review. We do apologies we did not give you a firm date on the missing item landing, this was a result of both Covid and the UK transition leaving the EEA, meaning goods have been stuck in transit. We have updated you now with a date of arrival and I hope the system works well for you.

Posted 3 years ago

“Sent back the Ibiza speaker wrongly advised. Not suitable . All these items should have a return label. It cost me £26 via the post office . Unable to send via any other . M. Grima 07703349892”

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Posted 3 years ago

Thank you Mr Grima for your review. We are sorry to hear you are unhappy. Your original request was for a busker speaker, which is what you have purchased. We know that you called to ask about the best way to return, and we suggested using P4D.co.uk or myHermes which are much cheaper and will collect from your home. Kindest Regards, Cybermarket Team

Posted 3 years ago

“I have sent the purchase back as the quality wasn’t what I expected it to be.”

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Posted 3 years ago

“The service about ordering and delivery of the product was good. However the description of the product was poor, I did expect that the tour guide system was only for indoor use , not clear on the description and not what I was looking for .”

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Posted 3 years ago

“Paid for next day delivery arrived two days later the delivery driver reckons he tried to deliver it the day after but i was in all day and never came also he reckons he pushed card through letter box but not one there if possible can you please put the money i paid for next day delivery back into my bank”

Helpful Report

Posted 4 years ago

Hi Nicholas, Thank you for taking time to leave a review. I believe you called on the day of arrival to let us know that the package arrived to you late. Upon learning that the package arrived late we refunded you £11.99 the same day. This should be showing in your account. We encourage all of our customers, if a parcel arrives late to them, to get in touch ASAP so we can rectify this with the courier. All the best, Cybermarket

Posted 4 years ago

Cybermarket is rated 4.8 based on 880 reviews