“A seamless customer experience from start to end:
- A great website that's easy to use
- Competitive prices for great products
- Rapid delivery with good communication
- Rewards scheme a nice bonus”
Hi Florin,
I was sad to just see your 1 star review but I don't know what the problem might have been and as far as I can see, you didn't give us any opportunity to discuss or resolve any problems.
Obviously as a previous customer too, we would hate to disappoint in any way so if there's anything we've done wrong or you are unhappy with please do reply and let us know so we can try and resolve any problems.
As a small business we rely on good reviews so a strongly negative review without any information or chance to fix is something we always work hard to avoid.
Please let us know a little more about the problem that led to the review when you have a moment.
Best wishes,
James.
“I have bought many Japanese knives from Cutting Edge Knives over the past few years.
The most amazing experience, service, and price. My latest purchase was fujiwara denka no hoto gyuto 210mm. The most amazing knife money can buy. Thank you so much Ally and James.”
“I've bought a few knives from CEK now and I've had perfect customer service each time. The "remind me when it's back in stock" notification email option has allowed me to get my hands on some rare knives I would otherwise have missed out on as they sell out so quickly. Recommended!”
“Ally and James & company are such a pleasure to deal with. Their product descriptions are consistently detailed and low on hype, and they give friendly informative response to inquiries, and quick deliveries. Top notch. Thank you, Cutting Edge Knives Ltd.”
“By far my preferred place to buy amazing knives outside of Japan. Since I'm not travelling as often anymore to Tokyo and Kyoto, Cutting Edge has become my go-to place for knive shopping. Their offering is diverse and top-notch and the ease of use for a web shop applaudable. Not to mention post-sale communication and shipping exceptional.”
“The quality, crafting, and balance are amazing. My husband always wanted to own a Japanese-style knife. I bought this knife for him as a gift, and he was so happy. He couldn't stop complementing the knife. The order was processed and shipped very quickly. They even added 2 plasters on the box, which I think it's very cute, considerate and humorous. Upon seeing it, I was also very impressed so I might place another order for myself. :D”
