CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.59

4.6 Rating 1,008 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 1,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic coffees! Was slightly annoyed this time at the ads slipped in the parcel with the coffee.. One ad for a shaver and one for chino trousers for men... 1) don't really like to have ads with everything 2) not only blokes drink CRU coffee”

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Posted 8 years ago

“Delicious, easy to use”

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Posted 8 years ago

Thank you Maxine for the review, it's great that you are happy with our coffee! Kind regards, Harry

Posted 8 years ago

“Well priced and quick delivery. Coffee is good (but not great). Will purchase again.”

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Posted 8 years ago

Thanks for the review Andrew, we always appreciate feedback! It would be great to know which coffee you tried, perhaps you could let us know at help@crukafe.com. There may be another blend which we could suggest, that may be more to you taste. Kind regards, Harry

Posted 8 years ago

“I have used their pods for over a year and the quality of the coffee is exceptional and very near freshly ground, in fact far better than any other pod. I recently tried their new blends of beans and ground coffee and they have lured me away from my single origin Ethiopian which I have boight for years. They have good partner products which I end up buying because they are so good. Lastly the customer service is second to none and Saint Sarah needs to be cannonised she is so helpful and responsive. Not a lot more I can say, NO. I AM NOT AN EMPLYEE in fact I live 2000 miles away just a very happy customer.”

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Posted 8 years ago

Thank you David for the Feedback, it's much appreciated! It's great that you are enjoying the wide range of products we have to offer. I've passed your review on to the team! Kind regards, Harry

Posted 8 years ago

“Coffee was nice but not as good as I remember it. Also delivery by Royal Mail a letdown.”

Helpful Report

Posted 8 years ago

Thank you for the feedback, I've passed on to the relevant team members. Occasionally we make updates to our blends, which is why it may have tasted differently. Perhaps you could let us know at help@crukafe.com regarding which coffee you tried?

Posted 8 years ago

“Lovely coffee”

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Posted 8 years ago

Thank you for the review, and for taking the time to leave it! Kind regards, Harry

Posted 8 years ago

“Excellent coffee in pod that is recyclable/compostable. Ideal Very reliable delivery too.”

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Posted 8 years ago

Thank you for you feedback, and for taking the time to complete a review! Kind regards, Harry

Posted 8 years ago

“Best coffee around and been a fan ever since seeing Cru at the Ideal Home Exhibition several tears ago. Always go for the 'intense'. Its great - strong and clean without ever being bitter. Customer service is great and whenever deliveries have gone wrong (and living 'rural', as we do, its common for deliveries to be misplaced) Tommy always makes us feels better and puts it right with a laugh, good humour and efficient response.”

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Posted 8 years ago

Thank you Mitchell for the review! I'll be sure to pass this on to Tommy! Kind regards, Harry

Posted 8 years ago

“Consistent from batch to batch, good quality and a treat to drink.”

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Posted 8 years ago

Thanks for the feedback, always great to hear from a happy customer! Kind regards, Harry

Posted 8 years ago

“Very easy to order. A good tasty selection with cartridges that are environmentally friendy. Now our coffee choice.”

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Posted 8 years ago

Thanks Lee for the review! Always good to receive feedback, very happy that you are enjoying our pods. Kind regards, Harry

Posted 8 years ago

“Cry Kate provides an efficient and speedy service. Good to see that their pods are now able be recycled, fits in with the Fair Trade policy. We both enjoy the various coffee varieties that are available, buy again in the future.”

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Posted 8 years ago

It's great to hear that you are enjoying our pods. We really appreciate you taking the time to leave your Feedback! Kind regards, Harry

Posted 8 years ago

“Best there is for Nespresso compatibility in organic coffee. Also your beans are fantastic too. I am a CRU Kafe brand believer. The effort you make in research of product shines through. Also your systems for ordering work very well.”

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Posted 8 years ago

Thank you Robert for the positive feedback! It's great that you are happy with our work, I'll pass your review on to the team. Kind regards, Harry

Posted 8 years ago

“Extremely tasty and luxurious - LOVED the packaging felt like packs of pure coffee beans. Cant wait to order again”

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Posted 8 years ago

Thanks for your review Gemma! I'll pass your feedback on to the design team, I'm sure it will make their day! Kind regards, Harry

Posted 8 years ago

“quick delivery and good service. Would be nice when there are more taste like the coffee chocolate or other flavours.”

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Posted 8 years ago

Thanks for the feedback Muriel! I've passed your feedback onto the team. We are always looking into new potential blends, I would suggest you sign up to our Newsletter in order to stay up to date with all our product developments.

Posted 8 years ago

“The coffee is great, very good quality and the delivery is quick and without issues.”

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Posted 8 years ago

Thank you Ana for your Feedback. It's great to hear that you are enjoying the coffee and service!

Posted 8 years ago

“Great service - got my pods next day and easy to order online. Sadly the taste left me wanting a bit more. I was expecting more flavour but feel there are better tasting pods out there.”

Helpful Report

Posted 8 years ago

I'm sorry to hear that the taste wasn't to your preference. We do have a range of flavours available, if you ever feel liking testing again, feel free to get in touch at help@crukafe, where we can advise you on our range.

Posted 8 years ago

“I got the variety pack through the post. Great to have a range of coffees to taste within the pack and find out which we enjoyed the most. Good value. I chose this brand because of the recyclable plastic pod. Will be great when the plastic bag is also recyclable. I will continue to buy.”

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Posted 8 years ago

Thank you Ruth for taking the time to provide feedback and a review! I've passed your feedback on to the relevant team. We are constantly in the process of improving our pods and packaging. You may be interested in signing up to our newsletter, which is where we announce all our packaging developments.

Posted 8 years ago

“I love the coffee! It tastes great and it’s organic. What’s not to love. Thank you Cru. Always effcient with delivery. Very happy with all purchases”

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Posted 8 years ago

Many thanks for taking the time to leave a review, it's great to hear feedback from happy customers!

Posted 8 years ago

“Everything perfect..!”

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Posted 8 years ago

Thank you Marios for the review!

Posted 8 years ago

“Bitter taste in the mild coffee. Very disappointed.”

Helpful Report

Posted 8 years ago

I'm very sorry to hear that this wasn't to your taste, however we have taken your feedback on board. If you’re ever interested in trying us again, feel free to get in touch at help@crukafe.com where we can advise you on suitable blend which may be to your taste.

Posted 8 years ago

CRU Kafe is rated 4.6 based on 1,008 reviews