CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.60

4.6 Rating 847 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all of your coffee flavours, they are delicious & even better, they are organic. 100% recommend you try them for yourself. You won’t be disappointed.”

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Posted 1 month ago

“Have just started using the capsules ans so far so good, well presented packaging with clear info. Reat taste so far.”

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Posted 2 months ago

“Really nice coffee. Even better now that I can recycle the used pods for free.”

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Posted 2 months ago

“I like the organic coffee a lot. I'm a bit concerned about the diaretic effects of caffiene making me urinate too frequently causing dehydration and taking away essential nutrients, causing nightime cramps. So....you might not wish to use any reviews from me. That's not your fault.”

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Posted 2 months ago

“They always answer my questions promptly which I appreciate,”

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Posted 2 months ago

“I ordered a sampler set at £15, but was charged £30”

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Posted 2 months ago

“Prompt delivery; good packing/design.”

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Posted 2 months ago

“Great to this point 20% sampled .”

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Posted 2 months ago

“Excellent service with top quality ORGANIC coffee and great selection of other varieties.”

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Posted 2 months ago

“Really good coffee quick to arrive.”

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Posted 2 months ago

“Great experience!”

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Posted 3 months ago

“Great organic coffee. I think is the best on the market. My favourite is halfcaff and decaf.”

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Posted 3 months ago

“Sadly i prefer nespresso kaazar”

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Posted 3 months ago

“Great organic coffee and the only place I can buy decaffeinated coffee bags from which are truly excellent . Great service and delivery as well.”

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Posted 3 months ago

“Excellent in all respects - great selection, great quality, great value, quick and efficient delivery, great customer service.”

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Posted 3 months ago

“Very happy with the Organic Black coffee bags. Easy to order, reasonably priced and arrived very quickly. Will definitely be buying some more soon.”

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Posted 3 months ago

“Excellent coffee. Fast Delivery. Very happy with my purchase. Thank you!”

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Posted 3 months ago

“Great coffe and very quick delivery”

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Posted 3 months ago

“Excellent taste”

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Posted 3 months ago

“It’s with a heavy heart I give the 1 star review and the 1 is based on the quality of the coffee. My wife and I have used CRU for years and the one thing that always stood out (as well as the coffee), was the Perosnal and responsive customer service. I sent an email three times to help@, one to Cameron who’s someone that’s helped me before and one to the CEO and not one reply to any email. On two occasions I copied in more than one person. It was a query regarding an offer to understand the deduction and how it applied but no one even acknowledged it. Not the service I am used to or expected from CRU. Very disappointing. My wife and I both order regularly from you but following that experience we reviewed other alternatives which we’ll be moving to once the next subscription order is delivered because it has sadly left a bitter taste. We both work in customer facing service based roles so appreciate the importance of communication and also understand the negative connotations of ignoring a customer. It’s a shame and we were very disappointed to have been ignored after years of loyal and continued service.”

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Posted 3 months ago

CRU Kafe is rated 4.6 based on 847 reviews