Courier Expert - Membership Reviews

Name: Courier Expert - Membership
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.52

4.5 Rating 624 Reviews

92 %

of reviewers recommend Courier Expert - Membership

Company Reviews

Metrics

Info

4.5

Based on 624 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Courier Expert - Membership:

Courier Expert is one of the UK’s leading Sameday Courier companies. We exist to help others become self-employed couriers, and guide them in establishing their courier business.

We support our couriers with our membership program, our private website is filled with real-time courier work opportunities (which are continually updated), forms, member’s only chat forums, support, advice, tax and insurance-saving strategies, a free fuel card, and more.

Visit Website

Phone:

0871 474 5885

Email:

driverfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

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Courier Expert - Membership 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would like some longer distance deliveries”

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Posted 8 years ago

“Easy to join..good website&contacts...flexibility”

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Posted 8 years ago

“Sometimes you say collection is between 5:30 to 6. but if i collect just before 6 you launch an investigation depite meeting delivery time?”

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Posted 9 years ago

“Overall my experience with Courier Expert has been a good one. The control/customer service staff are great, very helpful and friendly. I get offered a lot of work daily via email and telephone. At the beginning though, I wasn't receiving any jobs by email until I found at that Courier Expert is blacklisted for spam with Apple, my email address is an Apple account and so unbeknown to me, the emails were being diverted to junk. Once this issue was discovered I was able to change the settings to stop this happening. My only other issue with Courier Expert is their low quotes to the customers, meaning us drivers cut is small. Often the collection address is some distance away, and delivery may be 50 miles further away. our percentage of the low price charged to the customer often makes the job barely profitable to us.”

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Posted 9 years ago

Many thanks for your review Stephen and I am pleased to hear you have now sorted out your email issues. Regarding the quotes to customers, or prices are already higher than many of our competitors, so unfortunately there is little room to charge any more than we do. However, we have applied surcharges to certain rural or difficult to cover locations, to make the job more attractive to members and to make it worth travelling further to collect.

Posted 9 years ago

“Good rates of pay, but lack of work sometimes.”

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Posted 9 years ago

“Staff are all very helpful”

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Posted 9 years ago

“Expert is a great courier hub to be a part of. A very busy, experienced team find the time to look after its members and make every effort to find you work. Payment of invoices excellent and always a fair rate paid. Highly recommended”

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Posted 9 years ago

“I joined Courier Expert in December 2013. I enjoy the freedom to work at my discretion, not just 9 - 5. After several months, l was elevated to Trusted Driver status, in which the jobs I applied for stood a better chance of being accepted. The schedulers are professional, friendly and return with answers to problems promptly. All paperwork has been properly dealt with and payment delivered in the agreed 30 days. On the negative side: the amount of incoming work available in my area is extremely poor. I often accept work farther away, often to my detriment. Long distant drives are few...and the return journey to beat dead mileage non - existant. In summarising: I enjoy the work...there just is not enough of it.”

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Posted 9 years ago

Hi Bernard, Many thanks for your comments. I see from our records you have completed 245 jobs so far, since you joined us in December 2013. I would like to take this opportunity to thank you for your contribution towards our network. Now we have introduced the new 'Trade Jobs' service, hopefully you will start seeing more work coming into your area, which will be generated by the other courier companies within our network. Andy Stephens - Company Director.

Posted 9 years ago

“Let me start by saying that as i write this review i have just terminated my membership because i am simply to busy with my own customers to be able to carry out work for Courier Expert, plus i obviously earn more from my customers than i would through Courier Expert . That said i would recommend that anyone starting out in the courier business could do a lot worse they gave good advice regular work, and provided you do your research and do not expect to be earning lots of money from day one, give it a go. I started off using my own car and doing courier work part time just me a phone and a computer, I now have 2 vans 2 drivers and a limited company. PI Couriers Ltd we are still a small company with big ambitions and some very happy customers. So if you want a recommendation I am happy to give one Iain Mills Managing Director PI Couriers Ltd”

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Posted 9 years ago

“Courier Expert is a great Company, with very helpful & fantastic controllers. I absolutely love my job being a courier being out on the open road going places I have never been before. The only downside I have is I wish sameday collections were a lot earlier so a better chance of getting a return load. Because of yet I have never got one. And more work. Also the 30day payment rule is a bit of a pain.”

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Posted 9 years ago

“Our working relationship is good overall,and your payments are prompt which is good. I still think some of your retail jobs are priced cheaply as parking and fuel makes it a loss so £5.00 is not enough when there is £1.50 for parking in some areas then Fuel and time for £3.50!!”

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Posted 9 years ago

Hi, Many thanks for your review. Did you know you can claim parking charges on top of the delivery fee? Just make sure you ask the controller when the job is allocated or once the job is complete. As long as you claim it the same day as the delivery, we can authorise the extra payment. Regards Andy Stephens

Posted 9 years ago

“Friendly professional enterprise with helpful staff a good way to begin working in this industry.”

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Posted 9 years ago

Courier Expert - Membership is rated 4.5 based on 624 reviews