Courier Expert - Membership Reviews

Name: Courier Expert - Membership
Address: Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,, Market Deeping
Rating: 4.51

4.5 Rating 628 Reviews

92 %

of reviewers recommend Courier Expert - Membership

Company Reviews

Metrics

Info

4.5

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Courier Expert - Membership:

Courier Expert is one of the UK’s leading Sameday Courier companies. We exist to help others become self-employed couriers, and guide them in establishing their courier business.

We support our couriers with our membership program, our private website is filled with real-time courier work opportunities (which are continually updated), forms, member’s only chat forums, support, advice, tax and insurance-saving strategies, a free fuel card, and more.

Visit Website

Phone:

0871 474 5885

Email:

driverfeedback@courierexpert.co.uk

Location:

Eventus Business Centre, Sunderland Road, Northfields Industrial Estate,
Market Deeping
PE6 8FD

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Courier Expert - Membership 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are making money on membership. Could not care less about drivers.Not checking legal docs using any drivers cheaply and illegally should be reported to Transport Authorities. You cannot carry goods in cars with general motoring insurance. It is illegal and if you hit a tesla or a bentley serves u right for trying to get 50 quid from these cowboys.”

Helpful Report

Posted 1 week ago

Hi, Thanks for the feedback, however I do not believe this is an accurate representation of our membership. To explain, when a customer books a delivery, the goods are categorised as Level 1 - up to £1,000 goods value and Level 2, up to £10,000 goods value. Any drivers wishing to carry Level 2 goods, has to have their insurance certificate inspected and approved by us, before allowing access to these jobs. For Level 1 jobs, which are low value goods under £1,000, drivers are covered under our own in house Goods in Transit cover. I hope this clarifies the situation for anyone who is reading this review.

Posted 1 week ago

“I’ve used the platform since August and I’ve done a lot of work with them. You’ve got to be ready to take the good with the bad as it has its slow times and then it has its busy times some local job some distance, for the price of membership then it’s well worth it much better the CX”

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Posted 1 month ago

“I’ve been with courier expert for for a week directly and I’ve had at least one job a day from them either local or distance. The team are brilliant, I’ve mostly dealt with Andy and he’s been great. By far the best courier company to work with.”

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Posted 3 months ago

“Total rubbish applied around 70 jobs and didn’t get single one in more than year time… don’t pay for it not worth it…”

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Posted 6 months ago

“sorry if i I'm wrong but since i start with this company it has a good customer service but its not enough as my courier the only i finish five jobs from hundreds of job i apply and second if the job is located on manchester for eg and if i am in liverpool i am not dam to take that job to get paid less than my fuel it dose not cover for tax, insurance tier extera . But i learn something and thank you as well.”

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Posted 6 months ago

“I jave joined as a driver this month. But in my area (Coventry) , it seems to have barely get an order. It might be because of the area , I am not getting any order. But I would like to cancel my subscription for now. Could you please help me in this?”

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Posted 10 months ago

“Its a scam , bow i have to call paypal to explain that 90£ to join is a scam , I didn’t received any service”

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Posted 10 months ago

Hi Claudiu, we have already spoken about this. As we previously advised, it makes the most sense for both customers and drivers, to allocate jobs to those who live closest to the collection postcode. Should no one close be available at the time the item needs collecting, then we would consider drivers from further away. Thanks Andy.

Posted 10 months ago

“Everything is not as described. There is a map with routes, but only those who are nearby go. If each has 2 drivers, then each has one trip per month. It’s not a fact that you will be chosen, even if you are ready to go. And always better to double-check addresses. Because the navigator only shows the radius of the location. But not the address itself”

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Posted 1 year ago

“don't waste your time, the prices are very low and very long distances that do not cover car expenses and a minimum of £12 per hour”

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Posted 1 year ago

“I have used Courier Expert since 16/4/2015 off & on. What does that mean? Well, most of my earnings are EU-based. However, when I am back in the UK I look at the CE app to find work that I think is viable to myself, either for a car, or a van. In my case, my car is one of the smallest in the world but I can make the site work for me; it helps significantly if you enjoy driving. My maximum per-mile cost (CAR) is £0.18ppmt (pence per mile traveled). I choose to have a margin of 66% on each job, thus if I can't make at least that margin, I won't offer my services. Yes, I can stack shelves in Tescos overnight to earn a higher wage but poo to that idea! I've verified earnings to date of just short of £30k. Yes, it's a poor average but, it's not my only income - You won't earn a living off these types of sites! All sites are BACK-LOAD geared or you need to pay fees to accept work; it's simply a case of being picky with what work one bids on or accepts for yourself. So, where you are located can be crucial to daily viability. How much time will it take, at what costs to you determines your margin and if viable. It is actually a very simple system of supply & demand. Please don't blame the site if you personally can't make it work. I am located in the West Country; not the best location for higher work volumes like LONDON. The positives for joining CE are the simplicity of the app, GOB, POD & INVOICING, all on one app with prompt payment. Car jobs are often a doddle, envelope to car part. Van jobs just have more weight and volume. My car/van tax, insurance, servicing MOT when required oh, and the occasional KFC are subsidised by my earnings from this company. They are professional, helpful and very accommodating. I've no compunction in giving ***** STARS.”

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Posted 1 year ago

“Am here with for last 3 weeks just 4 jobs only worst compagny I regret to be honest”

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Posted 1 year ago

Hi Beni, Thanks for your review and we are sorry that your not happy with the membership. However I do think your 1 star rating is unfair, as I've just checked your account and I see that you have earned £432.89 so far. For a membership fee of just £5 a month, would you not consider that a reasonable return on investment? I hope you would reconsider your review rating. If there is anything you would like to discuss with us, please call on our 033 number and press option 3. Thanks - Andy.

Posted 1 year ago

“Flexible work with decent pay rate”

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Posted 1 year ago

“It's great experience working with courier expert, very straight forward and easy going customer service.”

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Posted 1 year ago

“Great company to work with. Always very friendly, supportive and helpful when you contact and need assistance. Overall a great experience.”

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Posted 1 year ago

“Not getting orders frequently and also pay can be better.”

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Posted 1 year ago

“I would give a 0 if I could been on here 2 weeks now I've only been able to apply for 2 jobs in that time and nothing. There's never any work in Midlands where I'm based, and the staff who answer phone have scripted response as to why I haven't been offered a job yet not one. I will keep applying for jobs as that's all I can do. Defo do NOT pay these clowns £200, £80 is bad enough.”

Helpful Report

Posted 1 year ago

Hi Junior, We have looked at your account and you were in fact offered jobs but you either declined or failed to apply to any which were sent to you. We subsequently terminated your membership, after receiving multiple compliants from staff members, about the way you spoke and shouted at them, as well as your choice of language. We have also made a full refund to you.

Posted 1 year ago

“Excellent pay”

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Posted 1 year ago

“Hello. Despite my initial skepticism, I joined and at first it looked like I would never get a job, now I've done 6 in less than half a month. The team is great if you understand what is expected of you.”

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Posted 1 year ago

“I get quite a few jobs from Courier Expert all around the country and locally too. The only downside is when it is held on quote and doesn't get booked or gets booked when you have cleared the area, this is most annoying. They are very friendly staff and they try their best to help you if you have issues. The good thing is that you always have a chance of getting something at any time anywhere., but you have to keep looking continuously and religiously!!”

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Posted 1 year ago

“Very good experience working with Courier Expert.”

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Posted 1 year ago

Courier Expert - Membership is rated 4.5 based on 628 reviews