Country Hotel Breaks Reviews

Name: Country Hotel Breaks
Address: Brook Leigh, Lee Mill Road, Hebden Bridge, W Yorkshire
Rating: 4.70

4.7 Rating 2,589 Reviews

94 %

of reviewers recommend Country Hotel Breaks

Company Reviews

Metrics

Info

4.7

Based on 2,589 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Country Hotel Breaks:

Whether you wish to relax and unwind in the country, or find a base from which to explore your favourite region, you are sure to find the perfect hotel break at countryhotelbreaks.com.

Phone:

0333 2125 532

Email:

accounts@countryhotelbreaks.com

Country Hotel Breaks 5 star review on 4th September 2021

Eric Spea****

Country Hotel Breaks 5 star review on 25th July 2021

Anony****

Country Hotel Breaks 5 star review on 6th July 2021

Stephanie Tr****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maybe I missed it in the small print but I had not expected the full cost of my booking (more than two months away from now) to be charged immediately to my credit card or to find an £18 service charge included on top. Next time I will certainly avoid using countryhotelbreaks.com and go direct to the hotel instead. I had thought that these rip off fees for a minimal service to the customer were a thing of the past but obviously not.”

Helpful Report

Posted 5 years ago

Good afternoon Gareth, It’s disappointing to see that you have decided to award us 1 star in your review. The Booking Conditions are shown at the bottom of the first screen in the booking process, and state: “Your credit or debit card will be charged in full for the total cost only after the booking has been confirmed.” As your reservation was confirmed instantly for you, the charge was made at the same time. The booking conditions are shown again before you are asked for your payment information; the booking cannot be completed until you agree that you have read and will abide by the Terms & Conditions. The booking service fee is included in the total price to pay from the start, so is not a hidden extra added on during booking. As well as access to our customer service team via phone and email who are happy to liaise with the hotel on your behalf, this also includes our price match guarantee, to ensure that you are receiving the best price. We can see that the hotel at which you have booked charges £5 more than you have paid for 2 nights’ Bed & Breakfast. Your offer includes several other extras which total at least a value of an additional £125 – we are sure that you will agree this is excellent value for money. We hope you have a wonderful stay – should we be able to assist any further please don’t hesitate to contact us at reservations@countryhotelbreaks.com Warm regards, Country Hotel Breaks

Posted 5 years ago

“No cancellation or refund available two days before, very poor in current times.”

Helpful Report

Posted 5 years ago

Dear Mr Walsh, Thank you for your review. When a hotel is open for business our standard terms and conditions apply therefore we cannot offer a refund within 48 hours of arrival. We do however appreciate these are difficult and unusual times therefore subject to agreement by the hotel we would be prepared to consider a date change which would not normally be possible at this late stage. We have searched our records for any communication relating to your cancellation enquiry but cannot see that any contact has been made so we have not had the opportunity to discuss this option with you. We do hope you have an enjoyable stay. Kind regards Countryhotelbreaks

Posted 5 years ago

“I wrote this to the hotel with no response. Your voucher said 1 Signature King Room but we were given a double this has caused confusion but there were other issues too as outlined below. Yes we did enjoy our stay and especially the food. I did however feel disappointed that the room we paid for wasn't the room we were allocated, especially after looking at the photographs online again once we returned home. Also we had to remind the reception staff about our welcome drinks voucher which we were told, "Don't worry I'll make sure the dining room knows about it." At the end of the evening we had to tell the waiter again that we had £50 towards our food bill and again I mentioned the drinks voucher as we'd been charged for the full price. At checkout this morning we had to for a third time to remark on the drinks voucher as we were charged for it again. It made us feel very uncomfortable and distrusting. This was our first stay in a hotel since February due to COVID. We were still nervous but really wanted a little treat. We actually should have been in Canada for my husband's 60th birthday. We chose Country Escapes and your hotel as we'd liked what we saw on your website and all the extras made it seem as though it would be a special treat. It is with regret though that I feel disappointed that we had to say anything about the services which your hotel should have known about. It has been a difficult 6 months but still it shouldn't be difficult to provide services which your customer has paid for. I would have considered staying with you again if things had gone more smoothly however, it is unlikely now.”

Helpful Report

Posted 5 years ago

“We were unable to go on a spa break on Saturday as the spa we booked was closed. The resort said country break would contact us to confirm the cancellation and refund our money but two days later we have heard nothing. Tried calling and emailing them Saturday morning but no response at all”

Helpful Report

Posted 6 years ago

Dear Mr Turnbull Your review is rather disappointing to read as despite receiving a huge volume of emails and operating with limited staff we still managed to process your full refund within 2 weeks. In addition to this it wasn't a straightforward process as it was necessary to obtain confirmation of the closure from the hotel. We do hope your refund has now been received and that you remain safe and well. Kind regards Countryhotelbreaks

Posted 6 years ago

“The room I booked was advertised as available, however once booked and paid got follow up email being told that it's not longer available and ended up paying £40 extra for an upgrade Thanks Monica”

Helpful Report

Posted 7 years ago

“£18 booking fee for doing zero you robbing........”

Helpful Report

Posted 7 years ago

We do charge a small service fee to go towards the cost of providing excellent customer service which we know is so important to our customers. Our reservation agents are available 7 days a week, until 10 pm, to provide assistance both before and after a booking has been made. Whatever the service fee, we offer a price match guarantee which means that even including the charge we guarantee best value and best service. Unlike many other companies we include our fees in the headline price making the full cost of the hotel stay clear at the outset so there are no hidden charges. There is also an information icon which explains the charge in more detail should this be required. We do hope you enjoy your stay. Kind regards Offpeakluxury

Posted 7 years ago

Country Hotel Breaks is rated 4.7 based on 2,589 reviews