Cotswold Flour Reviews

Name: Cotswold Flour
Address: Station Road, Shipton under Wychwood, Chipping Norton, Oxfordshire
Rating: 4.89

4.9 Rating 396 Reviews

97 %

of reviewers recommend Cotswold Flour

About Cotswold Flour:

With a milling legacy spanning eight generations, Matthews Cotswold Flour is one of the UK’s oldest family-run flour mills. Trading grain and milling flour in the heart of the Cotswolds since the 1800s. Now Cotswold Flour stands at the forefront of organic farming and innovating with new lines from regenerative agriculture today.

We believe passionately that our local farming partnerships, traditional milling methods and premium grain selection make for better baking. We are proud to offer premium quality Organic Flour, Regenerative Flour and Stoneground Wholegrain Flour, using grain from local farmers and time-honoured milling techniques.

Visit Website

Phone:

01993 830 342

Email:

info@cotswoldflour.com

Location:

Station Road,
Shipton under Wychwood,
Chipping Norton
Oxfordshire
OX7 6BH

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Cotswold Flour 5 star review on 30th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Cotswold flour. Unfortunately my last delivery never arrived due to issues with the carrier. Hopefully they have resolved this by now.”

Helpful Report

Posted 1 month ago

“The delevery did not come they went to rong street will not use them again”

Helpful Report

Posted 1 year ago

“All OK unless you have a problem, then you find customer service is horrendous. I had 2 issues recently: 1. I had to throw away 5 bags of plain flour as I found them full of weevils, I contacted customer services about this and although I got a response within a few days I was told this had been passed on to the complaints dept. No reply after a week so replied to original email, I received a reply to say it had been chased up, another week passed and still no contact from the complaints dept, again another email sent and reply received to say it had been chased up, and again no contact after a week, emailed again to be told the person in complaints was off but I'd receive contact on the Sunday, yeah you guessed it no contact. I eventually received a reply several days later (well over 3 weeks since my original email), telling me what the issue was and they'd like to send me 10 bags of flour as a gesture of goodwill and asking what I wanted and for my address and the order would be passed to the warehouse, I replied the same day with my details. A week passed with no reply and no flour, I resent my email incase it hadn't been received, again no reply and at the time of writing this review 12 days have passed with no reply and no flour. 2. Order placed for 25 bags of Canadian flour, had the usual delay in despatch but only received 2 of my 3 parcels (15 bags of flour) the 3rd showed as damaged in transit, returned to supplier. So I sent an email off to inform of what had happened and to request replacements to be sent out, no reply after 3 days, chased again, no reply after 4 days, so now a week after non delivery and I've still not had a response. Customer service is truly horrendous, I will be looking elsewhere in future as over the 5 years of using them they clearly are not staffed up enough and regularly oversell themselves for their actual capability. I truly don't know if I will receive my flour before xmas and will probably have to buy some elsewhere so I can do my Xmas baking.”

Helpful Report

Posted 1 year ago

Cotswold Flour is rated 4.9 based on 396 reviews