Cotswold Flour have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The flour is excellent i am very happy, makes gorgeous bread. Great quality and worth the price.
I waited over a week for delivery(this may have been an oversight on my part as may have not seen delivery time)but i will factor that in next time i purchase.
Lovely website and easy to use.
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- Dot Rowbotham
“
Absolutely love this flour for my sourdough bread. Such good quality at a reasonable price. I’m about to move back to the US and just gutted that I won’t be able to get it there. Please, please consider exporting your wonderful product!
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- Laura Nelson
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Good quality flour used either individually or blended. The best flour that I have used to date at affordable price
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- Michael Fowler-Guichard
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Great communication and speedy delivery.
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- Kirsty Glaysher
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Really good provider. Good choice, service and value for money. The delivery was late and they let me know.
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- Anonymous
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Top quality superior flour. We use no other and have introduced family and friends to it. Makes beautiful bread .Lots of extra info on e mails , recipes etc just brilliant ! Delivery great too ! Thanks so much!
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- Angela Gray
“
Delivery timescale is not acceptable. I placed an order on 26th November and it still hasn't been despatched. Whilst I have received an email apologising for the delay and offering a refund that's not really the point.
Black Friday deals, discounts etc are clearly intended to boost sales but if the resources necessary to process the increase in sales aren't in place to cope, you will inevitably end up with disappointed customers.
”
- Anonymous
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The service provided by Cotswold Flour is excellent. They have a really good variety of flours at a reasonable cost and I highly recommend them. I use all their flour for making sourdough bread and other items.
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- Jacqueline Walker
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Really good provider. Good choice, service and value for money. The delivery was late and they let me know.
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- Anonymous
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Beautiful flour, makes rather yummy cakes but I have found that it does not work so well in my bread machine as other flours from this rather wonderful company. I have a couple of favourites, but one needs to try all their flours to find the one most suited for my needs. Service is outstanding, thank you
”
- Susan Henty
