“It was very easy to use the site to search for a car insurance renewal. We were able to find one from a reputable firm that was almost half the price of the previous one that we had, with exactly the same terms and better conditions”
“Its great that my car details are kept from my previous years quotes. So all I had to do after checking was click on the quote I felt met my requirements.”
“I asked numerous times throughout the call if there was an admin charge to pay if I got another job and he continually said there wasn't. When I agreed to proceed with the price he read out all the terms & conditions which says there is a fee to make changes, when I pointed this out to him he hung up on me!!!!! Totally wasted my time.”
Hi Wendy,
Thanks for leaving your review.
We want to clarify that we are a comparison website and we do not provide a telephone service.
It sounds like you contacted your chosen insurer directly and the issue is caused by their response.
Please email complaints@help.confused.com with the following details so we can investigate with the insurer directly and confirm the following
- Name of insurer in question
- Date of quote created
- Price
- Time / Date of call to insurer
We hope this is resolved for you soon!
Ka, Confused.com Representative
Hi Rory,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue
The insurance policy and payment section is done directly with your chosen insurer.
If you are looking to query on their t's and c's, we recommend to contact your chosen insurer and they will be able to help you.
If you need assistance, you can get in touch with our support team via our contact us page with name of the insurance company in question and date of quote created and price:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
